This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that after pulling into the garage and parking the vehicle, the vehicle was turned off however, the key had seized in the ignition switch. After waiting for several minutes, the contact heard a click from the ignition switch and the key was able to be removed. The contact stated the failure was intermittent. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the ignition switch was faulty and needed to be replaced. The contact referenced NHTSA Campaign Number: 14V567000 (Electrical System) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
The contact owns a 2008 Jeep Grand Cherokee. While driving, the ignition switch would turn off independently and the vehicle stalled. The vehicle was restarted and was able to drive normally. There were no warning indicators illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 14V567000 (electrical system). The contact was referred to NHTSA. The approximate failure mileage was 100,000.
The contact owns a 2008 Jeep Grand Cherokee. The contact received a notice for NHTSA campaign number: 14V567000 (electrical system). The contact stated that the vehicle was exhibiting the same failures as listed in the recall, but the VIN was not included. The contact stated that when the key was turned to the "off" position, the engine would turn off; however, all the accessories would still be running and the key would not eject from the ignition. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,000.
The contact owns a 2008 Jeep Grand Cherokee. While driving 35 mph, the vehicle stalled. The contact placed the key fob in the off position and was able to restart the vehicle after ten minutes. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 98,000.
- Portage, MI, USA
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Has been happening off and on since purchasing car used about 2 years ago. Driving down the road, usually bumpy road, car turns off- dead. Have had it fixed twice before. Found to be key and ignition switch (April 2013) now doing it again. Dealership reported to me similar problem with a Dodge Caravan. Report they cannot figure out what is wrong with it since it is intermittent problem. Will do this at various speeds. Very random.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that while driving 25 mph making a turn, the vehicle stalled without warning. The vehicle was taken to the dealer. The technician diagnosed that the ignition switch was defective and needed to be replaced. The vehicle was repaired but the failure recurred three years later. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 50,000 and the current mileage was 80,000...updated 08/11/14 the consumer stated the vehicle repaired on 06/13/2014
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- Muncie, IN, USA