This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Stalling issues with 5.7 hemi Jeep Grand Cherokee overland. Vehicle stalls at random but at low speeds and coming to a stop. Happens approximately 3 to 4 times per month (about once a week). Vehicle loses complete power, brakes, steering, etc. Huge safety issue. Only way to restart is to put in neutral or park. No check engine light but stores P0884 code. Dealer can not replicate problem but notices code. Dealer does not have a fix or does not know how to fix. Vehicle has stalled on railroad tracks, 5pm traffic, and worse possible times and could cause serious injury.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that while driving 30 mph the vehicle stalled without prior warning. The vehicle was taken to a dealer who diagnosed that the exhausted manifold was defective and needed to be replaced. The repair failed to remedy the failure. As a result the vehicle had to be taken back to the dealer who stated that there was carbon build up in one of the valves. The repair performed for the second diagnosis also failed to remedy the failure. The manufacturer was not made aware of the failure. The failure mileage was 89,000 and the current mileage was 89,449.
2007 Jeep Grand Cherokee with 3.0 crd diesel engine. While driving the car began to run rough for just a few seconds and then abruptly stalled and would not restart. This resulted in the loss of power steering and power brakes while driving. I was on an incline (with a trailer in tow) at the time and was unable to move the vehicle until being towed. This presents a very dangerous driving hazard to the driver and the passengers in the Jeep and to any other vehicles nearby. The car was towed to the dealer and today (8/15/2011) I was told this is a faulty crankshaft position sensor. I do know of other 3.0 crd Jeep that this has happened to while driving. I have also read that other cars and trucks equipped with the 3.0 crd diesel engine have experienced the crankshaft sensor failure. It occurs without warning and at any speed.
2007 Jeep Grand Cherokee (5.7 hemi) with 50,000 miles frequently stalls both in motion and while stopped. Stalling causes all electronics to shutoff, which results in loss of power steering and brakes. Numerous times, I have almost been hit because the vehicle will nearly stop in the middle of the road. The vehicle has been taken to a Jeep dealership four times for the stalling issue, which has not been resolved. The dealer claims they cannot replicate the issue. This random stalling is a severe safety hazard that endangers both me, my passengers, and people driving around me. There are thousands of posts on the web referring to the same stalling issue with the Jeep Grand Cherokee (wk) and the Jeep commanders (xk). Does someone have to be killed before anyone takes action?
The contact owns a 2007 Jeep Grand Cherokee 4X4. The contact stated that the vehicle would stall sporadically whether the vehicle was in motion or at a complete stop. The vehicle was taken to the dealer who performed an eight hour diagnostic test yet could not diagnose the failure. The manufacturer was not made aware of the issue. The failure mileage was 89,000 and the current mileage was 91,000.
- Rochester, NY, USA
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The contact owns a 2007 Jeep Grand Cherokee. The contact stated that while accelerating from a stop, the vehicle would stall without warning. The vehicle was taken to the dealer who was unable to diagnose the failure. The manufacturer was contacted who only offered to pay for another diagnostic test but not assist with repairs. The failure mileage was 50,000 and the current mileage was 78,000...updated 06/05/12 whenever a spark plug wouldn't fire back the un-used charge flowed back through the circuit and tripped the surge protector on the vehicle's main computer which caused it to shut down. Two of the spark plugs and coils were replaced. There have been no problems since. Updated 06//18/12
Whilst driving my Jeep Grand Cherokee (equipped with the Mercedes Benz common rail diesel (crd) 3.0 L engine) on I-410 at highway speed, the engine suddenly stopped, without any warning. This also made the power brakes and power steering inoperative. Today, the dealer tells me that this is caused by a faulty crankshaft position indicator sensor and is a fairly common occurrence. I should think this is a design flaw and should be corrected by the mfg.
Vehicle purchased July 2007. Began stalling at 35,000 miles in October 2009. Vehicle stalls at speeds between 0 and 65 mph. Stalling leaves vehicle inoperable in traffic opening the opportunity to be rear ended, struck broadside when turning across traffic, and fails to restart in some cases. Vehicle stalls mid turn leaving driver without power steering, brakes, or signals functioning for upwards of 15 minutes. Other times is starts back up. Vehicle has been "out of service" by krebs Dodge Chrysler Jeep for 142 days as of this writing as the following parts have been replaced without successful repair: PCM, forward control module, engine wiring harness, power modules (many), primary fuse block, wiring harnesses in cabin, airbag control module, ABS module, transmission cooler lines, ignition switch, and ignition module. Service department manager and other service department front desk personnel state vehicle cannot be repaired, official Chrysler technician sent and could also not repair this vehicle. The safety of every person in this vehicle is in risk of danger if it is used. Vehicle last returned to us and stalled 14 times within 150 miles while in our possession. Vehicle cannot run more than 22 miles without stalling randomly. Vehicle's latest symptom is failure to restart after stalling and all of the warning lights on the dashboard being lit (ABS, airbag, brake, traction control, etc) signifying failure in multiple safety critical systems.
The contact owns a 2007 Jeep Grand Cherokee. While driving at speeds of 40 mph, the accelerator pedal failed to operate. All warning lights illuminated on the dashboard and the vehicle stalled. The vehicle then independently restarted and it was driven to a local dealer. The dealer attempted to diagnose the vehicle but was unable to produce any failure codes. The failure recurred. And the vehicle was taken to the dealer three additional times yet the dealer was unable to duplicate the failure. The manufacturer was unable to provide any assistance. The failure and current mileages were 40,800.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle began shutting off when it was purchased brand new. While driving 40 mph and various speeds in traffic the vehicle lost power and shut down without warning including when he attempted to make a left or right turn or stop at a traffic light. The dealer diagnosed the failure five times. The dealer also replaced the front end module several times. He will contact the manufacturer and request that the vehicle be replaced. The failure mileage was 200 and the current mileage was 52,000.
The contact owns a 2007 Jeep Grand Cherokee 4X4. While driving approximately 5 mph to make a turn, the vehicle stalled. The contact was able to restart the vehicle by shifting the gear into neutral. He stated that the vehicle has been experiencing this failure for the past year. The vehicle was driven to the dealer on two different occasions and they performed a diagnostic test, which produced no error codes or defects. The manufacturer informed him to return the vehicle to the dealer for another diagnostic test. The vehicle has not been repaired. The current mileage was 36,500 and failure mileage was 27,000.
The contact owns a 2007 Jeep Grand Cherokee. While driving between 40-50 mph, the engine failed and stopped in the middle of the road without warning. The contact could not move to the shoulder of the road because the vehicle would not restart. The failure occurred at least three times. Once the vehicle was towed to the dealer, it started back up normally. The cause of the failure could not be determined. The failure mileage was 26,000.
The contact owns a 2007 Jeep Grand Cherokee 4X4. While driving 60 mph, the vehicle stalled and all the lights dimmed. While rolling to a stop after the vehicle stalled, the contact could not restart the vehicle. The engine starts, but the transmission does not function. The contact had to pull to the side of the road, place the vehicle into park, and then attempt to restart it again. The vehicle was then able to respond to all command controls. The failure occurred on five different occasions, and the contact took the vehicle to the dealer twice. The vehicle is currently at the dealer for repair. The VIN was unknown. The failure mileage was 15,000 and current mileage was 21,000.
Bought Grand Cherokee brand new, started leaking from two areas immediately. First service department told me there were no leaks, after numerous complaints fixed one leak, still refuses to acknowledge second leak.
The contact owns a 2007 Jeep Grand Cherokee 4X4. While driving 55 mph, the vehicle suddenly shut off. The vehicle was diagnosed by the dealer several times, but the failure still persists. The failure mileage was 1,000. Updated 05/19/08 there was a knocking noise coming from the engine area. Updated 05/19/08
The contact owns a 2007 Jeep Grand Cherokee. While driving between 35-50 mph, the vehicle stalled. The accelerator pedal was depressed and released before the failure occurred. When the accelerator pedal was depressed again, the vehicle failed to accelerate for 15 seconds. There were no warning indicators. The dealer would not diagnose the vehicle because the engine warning light was not illuminated. The failure mileage was 2,000 and current mileage was 12,000.
The contact owns a 2007 Jeep Grand Cherokee 4X4. The contact heard a loud noise coming from the engine compartment while driving 60 mph. He lost control of the vehicle and then it shut off and began to coast. The vehicle restarted, but shut off again. The contact received a recall notice in the mail on July 11, 2007 regarding the tipm. The dealer currently has the vehicle, but cannot get it to start. The recall number was unknown. The current and failure mileages were 4,260.
I own a new 2007 Jeep Grand Cherokee that I had for two weeks with approximately 500 miles on it. A couple of days after purchase I called the dealer to tell them that the engine service light was on. They said no to bring vehicle to dealer as it was probably due to a loose gas cap, and would go away in a couple of days. However, this week when driving on the highway at 70 mph the Jeep stalled. The fuel gauge dropped to empty from 3/4 full, and there was no acceleration on the vehicle. Fortunately I was able to coast to the far shoulder of the road. I took the key out and restarted the engine, and the full guage went back up to 3/4 full and I was able to resume driving. I brought it to the dealer and they were unable to replicate the problem....they said the vehicle is fine. The reset the computer so the engine light went off. The next day after bringing it home from the dealer, the engine light came on again and I am bringing it back in next week. I have already contacted a lemon law attorney as I fully expect the problem to happen again. I saw an article that you were conducting an investigation on this problem, and wanted to add my name to the list as this stalling problem is extremely dangerous. I feel very fortunate that I did not crash after losing power at 70 mph on a crowded highway. Thank you for any help you can provide.
A D V E R T I S E M E N T S
- Richland, MI, USA