This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Check engine light continues to come on at random. When it does, problems accelerating. Car will not accelerate past 20 or sometimes car "sputters" jerking a lot. Sometimes at red lights, rail road crossings, anything really where the car is stopped, car will not resume driving and car sounds like it is in neutral and I am reving it up. Electronic dash puts a bracket over each gear, P R N D, all at once. When engine light is on it is on for a period of days. When I turn the car on and put it in to drive it makes the most horrible sound as if I backed into a wall and jerks. Sometimes on the highway when the light is on it's as if I smell something burning through my air vents. Everytime I take it to the dealer or any shop just for a diagnosis it's just my luck that the light turns off and they tell me my car is fine. This car needs to be recalled from looking at the complaints!!!
The contact owns a 2007 Jeep Grand Cherokee. The contact stated while driving 30 mph the check engine light illuminated and the vehicle began to stall. The contact had to pull over to the side of the road. Immediately after the contact restarted the vehicle it began to stall. The contact took the vehicle to the dealer who upgraded the software. The contact stated the software upgrade did not remedy the issue. The contact stated the vehicle was unsafe to drive. The failure mileage was 124,601.
The contact owns a 2007 Jeep Grand Cherokee 4X4. The contact started the ignition andd a loud, rattling noise emitted from the outside of the vehicle. The vehicle was taken to an independent mechanic who detected a faulty catalytic converter. The technician explained that the entire exhaust system must be replaced in order to perform the catalytic converter replacement. On two separate occasions the engine power was significantly low during acceleration. The manufacturer and dealer were notified of the defect. The contact scheduled an appointment for the vehicle to be repaired. The approximate failure mileage was 80,100.
The contact owns a 2007 Jeep Grand Cherokee. While driving approximately 25 mph, the vehicle began to decelerate. After restarting the vehicle the contact was able to drive without deceleration. The failure recurred twice and intermittently. The vehicle was not taken to the dealer for diagnostics. The contact believed the failure may be related to the engine control module. The vehicle was not repaired. The approximate failure mileage was 65,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact was driving approximately 60 mph when the engine stalled without warning. The engine restarted and resumed normally. The failure occurred four to five different times. The vehicle was taken to an authorized dealer four times for the same issue and they were unable to diagnose the failure. The failure persisted. The failure mileage was approximately 20,000.
- Pascoag , RI, USA
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The contact owns a 2007 Jeep Grand Cherokee. While driving approximately 65 mph, the vehicle stalled without warning. The contact was able to restart the vehicle yet the failure recurred on two different occasions. The vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was contacted but provided no assistance. The vehicle was not repaired. The VIN was unavailable. The approximate failure mileage was 42,000.
The contact owns a 2007 Jeep Grand Cherokee. While driving approximately 50 mph the vehicle stalled momentarily before restarting itself. The contact was able to continue driving approximately 1 mile before the failure recurred. During the failure the check engine and traction control lights began illuminating on the dashboard. The failure continued to recur while the vehicle was taken directly to an authorized dealer where they were unable to diagnose the failure. The vehicle was not repaired. The failure and current mileage was 12,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the electronic shift module had failed which caused the engine to slow down and it made it difficult to accelerate. The engine light came on and the contact took the vehicle to the dealer who confirmed that the electronic shift module failed. The VIN was unknown. The failure was 43,000. The current mileage was 44000.
Vehicle lost power (engine RPM went to idle) for no apparent reason while turning onto a multi-lane hwy and accelerating. Power was restored and vehicle accelerated normally. Vehicle "check engine" light illuminated. This has continued to occur several times in the last month. "check engine" code U0404 was verified through Jeep is the "tcm" transmission control module.
The contact owns a 2007 Jeep Grand Cherokee Laredo. While driving 50 mph the contact noticed that the vehicle lost power and the failure occurred intermittently. The vehicle was taken to a local mechanic who test drove the vehicle, but was unable to diagnose the failure. The VIN was not available. The failure mileage was 50,000 and the current mileage was 90,000.
1. my 2007 Jeep Grand Cherokee (5.7 hemi; 64K miles) was due for a tune up. I purchased replacement spark plugs that were recommended from a local auto parts retailer and changed them. 2. subsequently the vehicle began to stall frequently while driving (approx 5 times in 25 miles traveled). This happened while driving at highway speeds, at stoplights and when making left hand turns. 3. vehicle was taken to dealer for service as engine light had also been on during entire time. Dealer worked on trying to find problem for 3 weeks. After consulting a Chrysler engineer they finally discovered that the aftermarket platinum tip spark plugs were causing interference with the vehicle powertrain control module and causing the engine to stall. Dealer replaced the spark plugs and the problem was corrected. I went back to my parts supplier and they had never heard of this problem before. I also notified Chrysler of my complaint that consumers and parts supply retailers should be made aware of this parts incompatibility issue that they are obviously aware of because it is a potentially serious safety hazard. They have not responded to me.
1. 2007 Grand Cherokee - stalls unexpectedly, idling in traffic, or while moving, hot or cold weather. 2. stalls occur average once weekly, in traffic on interstate or city traffic. Near accidents have occurred as result of failures in heavy commute traffic. 3. Chrysler Jeep dealer attempted repairs, on two occasions, held car for three days each time, unsuccessful in addressing problem. Charged for replacement of asd relay and charged $249.17. Problem still unresolved and continuing.
I purchased a 2007 used Jeep Grand Cherokee from kelly Jeep on 3/11/2010, with an odometer reading of 24,758 miles. This vehicle has stalled randomly seven (7) times since the date of purchase. It has been returned to the dealer's service department three times and each time they have not been able to duplicate the cause of the stalling. The stalling occurs after a stop and then attempts to proceed into a turn at low speed. It occurs more frequently when a right turn is being made. The engine stops and all electric energy are lost, just as though the ignition was turned off. Braking assist and power steering are lost. I have provided the dealer a document listing and observation of each of the seven events. Several have places me in a comprising position and if traffic had been heavy could have resulted in a serious accident. The vehicle always is able to restart after it stopped, the ignition turned off and placed in park.
The contact owns a 2007 Jeep Grand Cherokee. While driving 35 mph the engine stalled without warning. Within seconds, the vehicle would restart without driver intent. The dealer replaced the ignition switch, the power-train control module, and the electronic control module; yet, the failure persisted. The contact voluntarily surrendered the vehicle to the manufacturer. He was concerned that the vehicle would be resold since it could potentially cause a crash to occur. The failure mileage was 39,000 and the current mileage was unknown.
The contact owns a 2007 Jeep Grand Cherokee. While driving 30 mph the vehicle would lunge forward and the engine shut off. The contact stated the engine shut off in traiffic over 25 times. The contact has taken the vehicle to the dealer for repairs. The dealer replaced the speed sensor, ignition key, and the wireless control module. None of the repairs have remedied the failure. The contact stated that the dealer does not have the ability to repair the vehicle. The failure mileage was 50,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that on three occasions, the vehicle stalled and shut down completely with no power and no warning prior to the failure. The first time in 2008, she was sitting at a stop light and the vehicle shut off. The second failure occurred while she was driving approximately 50 mph and the engine shut off. The most recent occurrence, she was driving 50 mph and was able to maneuver onto the emergency lane, shift to neutral, turn the ignition off and re-start the vehicle with no hesitation. She was driving for 20 minutes each time the failure occurred. She took the vehicle to the dealership two times and the dealer told her that they could not diagnose the failure. She called the manufacturer and the representative told her that there was nothing they could do. The vehicle had not been repaired at the time of the complaint. The current mileage was 58,593. The failure mileage was 8,014.
The contact owns a 2007 Jeep Grand Cherokee. While driving between 60 to 65 mph on normal road conditions the vehicle stalled without warning. The engine restarted and resumed normal operation. The failure occurred on two occasions. The vehicle was taken to an authorized dealer on two occasions for the identical failure; however, the technician was unable to duplicate the failure. The vehicle has not been repaired for the malfunction. The failure mileage was 14,000.
Vehicle loses power at interstate speed. Incidents: 5-30-2007. Wife was driving vehicle on interstate. Vehicle just turned off after loosing power. Wife pulled to shoulder of road and put into park. Restarted engine. No 'check engine light". took vehicle to dealership for system scan. Sonya rechtorovic at landmark Dodge (770-968-4900)checked vehicle into repair. Received paperwork which says "customer states while driving on interstate, vehicle shuts off. No codes in system. All systems operating as designed. Test drove vehicle and could not duplicate concern." Incidents have happened again on 7-1-2009, 7-4-2009 and on 7-6-2009. Lost power at interstate speed while driving. Engine light did come on, and I pulled to shoulder of road and waited a few minutes. Took vehicle to two different dealerships. "joe brooks" at douglas county Dodge at 770-942-1102 and vic daniel at landmark Dodge at 770-968-4900 or 678-251-2327. Both dealerships stated "out of warranty and would be $100 just to scan the system for errors". I took vehicle to autozone and had vehicle scanned for free. Received error code "U0404 code- invalid data received from gear shift control module". seen recall D46 for 2005 Jeep Grand Cherokee to reprogram PCM. I believe my 2007 Jeep Grand Cherokee Laredo has this issue. Called Chrysler at 1-800-853-1403 at 1045 am on 7-6-2009 and spoke with "dan thomas". dan looked up my VIN number and stated that "no recalls are for this vehicle and if a recall does come out, then a letter will be mailed to you".
A D V E R T I S E M E N T S
- Dallas, TX, USA