This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would violently jerk and stall. A malfunction indicator light would illuminate during the failure. After the failure occurred, the light remained illuminated for several days. The vehicle was taken to a private mechanic, who advised the contact to replace the electronic shift module because it failed. The dealer had not been notified. The manufacturer was made aware of the failure and did not offer any assistance. No repairs were peformed. The failure mileage was 17,000 and the current mileage was 26,660. The VIN was unavailable.
While driving the vehicle loses power no matter how much gas you give it. The engine light comes on and off every few days. All the gear indicator lights are highlighted.
I was driving approximately 40 mph in the fast lane of a main two-lane residential roadway when the vehicle suddenly jerked violently forward throwing me into the steering wheel and then all acceleration and speed stopped. The steering wheel became abnormally stiff and difficult to turn however I was able to guide the completely stalled and decelerating vehicle to the slow lane and pull-off on the side of the road (with no side lane) with hazards flashing and traffic passing. This was an inherently dangerous condition as the flow of traffic was going approximately 35 - 40 in the fast lane at which time I completely lost power and had limited steering (more like coasting) ability. I was able to turn the engine completely off and restart, however the next day under similar conditions of normal driving conditions the vehicle jerked and stalled again, and restarted after a complete shutdown. This vehicle on the third day post the first incident failed to restart after driving to a local shopping destination and turning the car off to park. I left the vehicle at the location for approximately 4 to 5 hours and retrieved the vehicle upon which it started with a documented call into road side assistance program from Jeep. The next day (Monday) I drove to an authorized dealer upon which they stated the failure was the electronic shift module (esm) [(not to be confused with the electronic stability control (ESC)] which controls the electronic signals from the computer to the transmission at a personal cost of $820. I believe this represents a known defect as currently 55 out of the 133 complaints listed here are describing a similar series of events and root cause, and would be willing to be involved in a class action law suit against Jeep as life, limb and property are at stake.
When you shift from park the prdnl will have a box around each of the letters. When backing up it slams into reverse and then slams into drive and the vehicle will only go 20 mph no matter how much you step on the gas. This has now happened 5 times and the only way it goes back to normal is to shut off the vehicle and start it back up. I have now seen numerous blogs where this happens at highway speeds, in the middle of intersections and is so dangerous to drive cause you never know when it is going to happen. From what I have read it looks like you have to replace the electronic control module at a cost of almost $800 to just have it go out again later and have the same problem again. This is very dangerous and scary!
While driving the vehicle, had a sudden lose of ability to accelerate, no throttle response, no rpms on the tach, and every gear indicator was illuminated as if in all gears at the same time (park, reverse, neutral, drive). Dealership says its part # 52124137ac that needs to be replaced, and is not covered under any power train warranty, at a cost of $817. This problem happened 4 times before I was able to get it in to the local dealership, never on the highway, if it had happened on the highway, im sure I would have been taking a chance with my life.
- Jackson, MI, USA
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My Jeep has experienced three electrical failures which have occurred approximately 6 months apart. For some unknown reason the battery died overnight each time. The second time it happened I purchase a new battery but six months later it drained too. I was able to successfully jump-start the vehicle after each incident. Transmission----I haven't been able to down-shift from drive to a lower gear. This problem began at about 46000 miles. I took it to a repair shop where they diagnosed the problem as defective shifter control. Before I had it repaired (est. $1000) it began functioning normally, that is, until today. I left a parking lot and merged into traffic. Fortunately traffic was light because I couldn't get the Jeep to go any faster than 28 mph. It seemed like the transmission was stuck in first. Also the engine light came on. This is a very serious situation that should not be ignored by the Chrysler Corp. Or the national highway traffic safety adm..
Stalling issues with 5.7 hemi Jeep Grand Cherokee overland. Vehicle stalls at random but at low speeds and coming to a stop. Happens approximately 3 to 4 times per month (about once a week). Vehicle loses complete power, brakes, steering, etc. Huge safety issue. Only way to restart is to put in neutral or park. No check engine light but stores P0884 code. Dealer can not replicate problem but notices code. Dealer does not have a fix or does not know how to fix. Vehicle has stalled on railroad tracks, 5pm traffic, and worse possible times and could cause serious injury.
I purchased my pre-owned 2007 Jeep Grand Cherokee Laredo 4X4 less than a month ago. I have had 4 instances of it not cranking. I took it back to the dealership where they replaced two sensors and reprogrammed the computer. I got my car back on Friday. Today is Monday and it isn't cranking again. All electrical accessories work fine but the car will not crank. The battery, alternator, and starter tested fine. The suspension makes a god- awful squawking sound every time I drive anywhere.
2007 Jeep Grand Cherokee (5.7 hemi) with 50,000 miles frequently stalls both in motion and while stopped. Stalling causes all electronics to shutoff, which results in loss of power steering and brakes. Numerous times, I have almost been hit because the vehicle will nearly stop in the middle of the road. The vehicle has been taken to a Jeep dealership four times for the stalling issue, which has not been resolved. The dealer claims they cannot replicate the issue. This random stalling is a severe safety hazard that endangers both me, my passengers, and people driving around me. There are thousands of posts on the web referring to the same stalling issue with the Jeep Grand Cherokee (wk) and the Jeep commanders (xk). Does someone have to be killed before anyone takes action?
No events leading up to problems. Electrical wiring failure resulting in loss of tow lights (blown fuses), ignition switch(electronics) replaced X 4 in last 2 years about every 6 mo. Unable to start vehicle but have power everywhere else. Power windows seem to short/ stall often.
The contact owns a 2007 Jeep Cherokee. The contact stated that the vehicle stalled when the brakes were engaged. The vehicle would not restart and was towed to an authorized dealer where the contact was informed that the starter needed to be replaced. The vehicle was not repaired. The failure mileage was 67,000. Updated 8/30/11 the consumer also stated the was electrical wire damage. Updated 09/21/11
2007 Jeep Grand Cherokee starting issues. I have had been stranded three times now due to my vehicle not starting, I have paid to have it towed three times. Mechanics cannot figure out what the issue is. I have read thousands of on-line reports of the same issue. I spent $700 last month on something in the transmission (transfer case maybe) and it would not start again yesterday and I had to have it towed again. I as a single mother cannot be continue to be stranded. Apparently no one can figure out what is going on with these vehicles. I have just over 50,000 miles on it, and would consider this to be a fairly newer vehicle. I am scared to drive it anywhere. I also seem to have shifting problems especially going up hills. I am scared I am going to be left stranded somewhere alone with my daughter.
Black plastic connector that connects yellow wire to starter solenoid comes loose and/or gets dirty or corroded causing it not to make contact and the vehicle will sometimes not start. I've have seen on various online forums with people having this exact same problem. Dealerships always want to replace starter and other parts when it is simply this poor connection that's the problem. Chrysler denies it's a problem and dealer mechanics will not put on a better connector. They just like to keep charging people for new starters and other parts when they don't need them. This loose connection also could also cause a fire, it is an obvious flaw in design and a fire could cause serious injury or death to someone that doesn't realize the connection is bad.
Have submitted a complaint before but the problem continues and has gotten worse. My Jeep loses all electrical power and shuts down and restarts itself while driving, occasionally doesn't accelerate past second gear and other times accelerates very slowly, numerous but problem began recurring only days later. Only now my Jeep is additionally at times acting like it wants to shut down but instead is just faltering shaking the whole vehicle violently accompanied by the struggling to accelerate. - electrical system on five occasions all of dash lights came on and went off while I was driving, two of these times the engine stalled and restarted itself. Took vehicle to dealership and was told no problem was found. Numerous electrical issues. The most dangerous have been the prnd lighting up and vehicle not going over 1st or 2nd gear while driving. This has happened to me 7 times now, 4 of which have tried to be diagnosed by the dealer without success of this and gave it to the dealer when they told me 'nothing was wrong' according to their diagnostics. Photo proved otherwise. Also the vehicle has shut itself off twice while I was driving on a busy road. The windows also get stuck and will not work. Have to operate one window to make the other one work. The battery failed and 'transmission over temp" error happened at the same time. Manufacturer's service agent said it was a false readout due to battery failure transmission. This has been a problem since first started yesterday on 04 /10/2011 I need help my car is in newark NJ.
Vehicle has lost power while driving. You will be crusing along or pulling out into an intersection and you will loose all power. The engine will not rev, no response at all. After waiting for a perion of time, the vehicle starts going again. This happened to me four times, once in the middle of an intersection, four lanes in all directions, and the vehicle just lost all power. Very scary. I took the vehicle to my local garage, and he told me that this was the second Jeep to do the same thing. The owner had to have the vehicle towed into the garage, and upon arrival, could find nothing wrong. I had to go to an authorized Jeep dealer, and I asked them if they ever heard of this happening, and the reply was, just 3 or 4 times....imaging if this failure happened this often in this small area, how many other vehicles may be having the same problem. The vehicle only had 31000 miles on it, but it was out of warranty for time by 9 months. This is a very dangerous event when you are driving and suddenly loose all power and don't know if or when it is coming back. Chrysler said they do not have a problem. I don't believe them.
The contact owns a 2007 Jeep Grand Cherokee. While driving approximately 70 mph, the vehicle stalled. The contact was able to pull over to the side of the road where he turned the ignition off and restarted and was able to drive the vehicle. The failure occurred four times. The vehicle was taken to the dealer where the technicians stated the ignition switch needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 40,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that there were multiple failures with her vehicle. The vehicle stalled which was caused by a drive by sensor within the engine, the rear lift gate light stays on continuously and the check engine light constantly illuminated. The vehicle was taken to the dealer on more than one occasion and they could not repair the failure. The contact had to continuously pay a deductible of $100 each time the vehicle was taken to the dealer. None of the failures were recalls nor was there a warranty. The manufacturer was contacted and informed her to take the vehicle to the dealer for the repairs. The failure mileage was 46,107.
In May 2008, 15308 mi on Jeep, slowing for red light, dies, all dash lights com on, no power to steer, no wipers, etc.; starts back on it's own. Took to dealer, no code, no re-act; has happened intermittent since-safety issue in traffic. Now tranny problem, started Sept. 2010, 37,600 mi, code 750, changed solenoid pk in tranny, now code for low pressure send circuit, drives a few miles then goes and stays in 4th gear; 3 months and still not drivable. Need recall for esm and tbs before someone gets killed. Chrysler should stand behind their products & be responsible for design and components. This is very disheartening since both my husband and I own a small biz and are struggling just to keep the doors open and now add the expense of diagnosing Chrysler's problem is just too much! I warranty my work, wear & tear considered, as should Chrysler before someone is hurt or worse- dies trying to get to out of traffic.
While driving the entire dashboard lit up and then slowly proceeded to shut down. Gauges stopped working then suddenly came back on. Vehicle began to hesitate with shifting and car felt very sluggish. Occurred 3-4 times for no apparent reason and without warning. Dealer could not recreate or identify the problem despite many online reports of the exact same incident.
I have a 2007 Jeep Cherokee Laredo. While I was driving at night, in the dark, my headlights and interior lights began to flash on and off. Realizing what an extreme danger the Jeep was to me and all others on the road I immediately took to the dealership. The dealership said they were unable to diagnose a problem and told me to continue to drive the Jeep. Its happened on 5 different occasions after and every instance I have taken it to the dealership with no resolution nor a diagnosis.
A D V E R T I S E M E N T S
- White Oak, PA, USA