This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Safety recall 2005 Jeep Grand Cherokee/transmission fluid leak. Vehicle shakes violently/shudders on highway &when speeding up/ slowing down. Jeep serviced on 5 separate occasions for recall over 36 months. Repaired incorrectly on 1st visit to dealer service. Brought in 4 subsequent times/approx. Every 10,000 mi- to fix same issue transmission/ failed torque converter/shudder. Dealer argued no recall of this item, despite having NHTSA recall info/my VIN was noted on recall. Dealer refused to waive $100 powertrain warranty fee each time Jeep brought back. Dealer insisted mopar parts have 9,000 mi warranty/ I would pay for repair B/C I drove 10,000 mi since previous repair. Dealer refused to provide rental car despite 5-7 day S to repair. Recall states a loaner vehicle to be provided if scheduled repair would take >1+days. A local 5 star Jeep/Chrysler dealership refused to service Jeep after their initial recall repair failed at 10,000 miles. I was told to take Jeep back to dealership I leased it from. Dealership manager told me it was not his problem to fix & 5 star Jeep name did not mean anything to him. Said he was not concerned about recall. I brought Jeep to the leasing dealership- they refuted claims of a recall & told me to pay for all repairs & loaner car. It wasn't until 4th&5th time Jeep was in for service that a loaner car was provided because I told dealer I was pursuing Ohio lemon law. The last time I brought Jeep in for service of this recall item, I was told to go on a drive with serviceman to verify problem. He told me it was torque converter & not to fix it B/C he didn't think there would be a fires from leak. I showed him NHTSA recall. He said I would pay for mopar parts B/C they were out of warranty @ 12,000 miles. I told him I had 10,000 miles since last service. He spoke to manager & they serviced Jeep. Jeep is again shuddering/clunking.
- the contact called regarding a 2005 Jeep Grand Cherokee. The vehicle vibrated and the rpms rose to 4, and will not come down. The contact took the vehicle to a Chrysler dealer, and was informed that the vehicle was involved in a recall. The torque converter was replaced. The contact stated the vehicle ran fine for a couple of days. The contact stated if she drove over 30 mph the vehicle vibrated and felt as though it was going to fall apart. On 1/31/07, the contact had the vehicle towed to the daimler Chrysler dealer because she did not feel safe driving the vehicle. The dealer has not yet looked at the vehicle. The contact has the repair invoice.
Took Jeep in before recall for transmission they replaced torque converter and still have the problem and still after 3 times not fixed yet now is smelling hot tach out when stopped and when going down highway but does not increase in speed.
A D V E R T I S E M E N T S
- Chagrin Falls, OH, USA