This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V438000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the failure. The vehicle was not repaired. The contact mentioned that the traction control light illuminated intermittently on the instrument panel. The failure mileage was approximately 118,000.
After dealer performed recall 13V175000, traction control is inoperative but no lights are illuminated to indicate the failure of the traction control system. Also, shifting the transfer case is inoperative. No warning lights or informational messages are displayed to indicate the loss of functionality. Dealer has cleared codes and replaced parts multiple times, but the problem remains. Safety issues are: 1. driving in remote areas in low range, and being unable to shift into high range prevents driving on paved roads... which could leave a driver stranded. 2. failure of traction control system could result in loss of control, especially in winter.
Recall was supposedly taken care of on 2/28/2014. But on 3/05/2014 around 530pm on the parkway going home from work my Jeep started to hesitant and then an exit away my slippery indication light came on and it made me nervous so when I got home I called the Jeep Chrysler dealership and they told me the service department was closed so I called the next day and let them know what happen and the receptionist said someone would call me back. That was about 8 am then I called my job to let them know I'd be late. It was going on almost 10am no one called so I called them again and they told me someone will call so I went to the dealership and waited for about 20 minutes and then was told they couldn't look at my car until Monday or Tuesday. I'm very upset because I use my car to get back and forth to work and I'm going to miss now 3 days because of it and they wouldnt even give me a rental so I wouldn't miss work. The ABS light came on and won't go off as well as the slippery indication light. How am I going to get back and forth to work next week? help!
After only 31,000 miles the right front ABS and traction control system on a 2005 Jeep Grand Cherokee failed to work, causing erratic stopping, moving and braking. The car stopped in the middle of traffic and had to be accelerated rapidly to avoid a crash.
- Silver Spring, MD, USA
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- Bellevue, NE, USA