This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The plastic trim panels on the two passenger doors began to crack mainly around the door handle but in other places also. They cracked so badly that the door handle had nothing to hold on to and just fell off. The passengers can not get out of the car from the inside. This is a major safety concern. I did contact Jeep several times but they are claiming this is not a defect. Perhaps one handle falling off is not a defect but when it happens on multiple handles in the same car ant to multiple owners, it sure seems like a defect to me. Based on information on the internet, this problem is far reaching with the door trim panels on Jeep. Updated 04/12/2017
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the interior rear and driver side door handles fractured and separated from the door panels. The rear doors had to be opened with the exterior door handles. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 78,000. Updated 8/10/15
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the rear passenger side door failed to open. The failure occurred on multiple occasions. The dealer stated that the door handles needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000. Updated 01/23/15 updated 08/28/2017
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the front passenger, rear driver and rear passenger side interior door handles were cracked and the doors could not be opened from the inside. The vehicle was not taken to a dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,000.
About three weeks ago my 7 year old granddaughter tried to get out of the Jeep and door handle was plastic was cracked and just hanging. This past week end when we had the grandchildren again my husband mentioned the door handle was broken and could not exit the vehicle from that door. We decided to look at all the door handles are all cracked and broken. I decided to research online and this problem has been going on and neglected for years. If an emergency occurred we would be trapped in the vehicle. This is a safety hazard. I was very upset. We purchased this vehicle less than a year ago and was in excellent condition because had one owner. Why was this not recalled, the plastic is too thin to support the handle!!
- Putnam, CT, USA
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The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the door handle started to develop cracks, making it nearly impossible to exit the vehicle. The vehicle was taken to the dealer, who stated that all four door panels needed to be replaced. The manufacturer was made aware of the failure and did not offer any assistance. The vehicle was not repaired. The failure mileage was 60,000 and the current mileage was 120,000.
The contact owns a 2005 Jeep Grand Cherokee Laredo. The contact stated the plastic around all four door handles fell inside the door, causing the door to become inoperable. The dealer was notified who stated they would cover half of the cost to repair the door. There were no recalls for the failure. The manufacturer was notified and a claim was filed. The VIN was unknown. The failure mileage was 42,000.
2005 Jeep Grand Cherokee. Consumer states all four interior door opening handles are failing or have failed the consumer stated no one would be able to exit the vehicle, in case of an emergency. The consumer was informed it would cost nearly $2,000 to replace the door panels.
Interior door handles are defective. The plastic cracks easily which a serious safety risk, preventing passengers from exiting the vehicle using the interior handles.
The plastic doors, which encloses the door handles for the passengers, have cracked and broken off, rendering the door handles inoperable, this inhibit the exit of occupants from the vehicle. The only options for existing the vehicle is to roll the window down or have someone outside of the vehicle open the door.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the vehicle was parked when a passenger attempted to exit from the front passenger seat, the door handle detached from the vehicle. The failure also occurred on both driver's side doors. The vehicle was taken to an independent repair shop and they were unable to diagnose the failure. The vehicle was not repaired, but the contact was informed that the door panels would have to be replaced. The manufacturer was made aware of the failure. The failure mileage was 39,800.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the plastic surrounding the interior door handles was cracking and fracturing. The vehicle was taken to an authorized dealer but they were unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 48,000.
All four interior door handles are cracking and breaking. They have holes in them and the drivers door handle is falling off and the drivers side rear door handle is also falling off. This creates a safety issue since in the case of an emergancy small children may not be able to open the rear doors.
Interior door latch on rear drivers side door completely broke off and drivers side front door latch beginning to crack around plastic and incur same problem. This is a huge safety issue in case of accident or fire one would be trapped inside vehicle unable to exit presumably dying from injuries. This is an obvious on going problem with the Jeep Cherokee and I feel Chrysler needs to own responsibility for this and incur the expense of all repairs.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the interior door handle fractured and she was unable to exit the vehicle. The dealer advised the contact that there were no recalls and that she would have to repair them at her own expense. The manufacturer was made aware of the failure. No repairs were performed. The current mileage was 85,000. The approximate failure mileage was 55,000. The consumer stated to date, she has replaced the left rear door at a cost of $ 425. The right rear door has been inoperable since early 2009. The left front door is almost inoperable and the right front door is showing signs of breaking. The left fron door window regulator had to be replaced, updated 01/19/12
2005 Jeep Grand Cherokee limited - car is in good condition except for 3 of the 4 doors have handles casings that are cracked and the door handle is hanging off. The car is well maintained and garage kept. This started happening in the last year and has spread rapidly. All 3 doors have done it the same place and it has started with a crack and then grown into the pieces falling off and leaving the inner workings of the door fully exposed. This a grave safety issue and a recall needs to be issued.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated the four interior door handles broke over a period of years. When the first failure occurred, the vehicle was taken to an authorized dealer for the front drivers side handle. The vehicle had not been repaired. In order to exit the vehicle the windows must be opened to allow access to the exterior door handle. The approximate failure mileage was 50,000. Updated 09/21/11 updated 09/23/11
Door handles broke and you cannot get out of the car not only did one handle break on the passenger side but the two back doors also broke on the car in the same week.
The contact owns a 2005 Jeep Grand Cherokee. While parked, the rear driver side door latch broke. The door could only be opened from the outside. The vehicle was not inspected or repaired. The manufacturer was not contacted. The approximate failure mileage was 118,000.
The contact owns a 2005 Jeep Grand Cherokee Laredo. The contact stated that all four door handles were fractured and making it difficult for passengers and the driver to exit the vehicle. The vehicle was inspected by a dealer who informed him to replace all four doors. The contact was concerned with the inability to exit the vehicle in the event of a crash. The vehicle was not repaired. The VIN was unavailable. The failure mileage was approximately 50,000.
A D V E R T I S E M E N T S
- Oakdale, NY, USA