This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Having problem with the truck acting like it's going to over heat already replaced waterpump thermostat and new antifreeze new O2 sensors it only has 102,500 miles.
I see that there is a recall for 2000-2002 Jeep Cherokee vehicles with the electric radiator fan. I am wondering if that recall or problem extended to the 2004 model as well. Every year since I purchase my Jeep, used, I have had to replace the radiator. For some reason, it overheats and all of the coolant runs out. I have taken it to multiple mechanics and they all tell me that the radiator need to be replaced. However, I need to figure out what's the recurrent underlying cause to this.
2004 Jeep Grand Cherokee. Consumer writes in regards to recall notice on crankshaft position sensor and ongoing issues concerning reimbursement of repairs the consumer stated he was never notified by Chrysler about the crankshaft position sensor problem. He discovered the recall while doing research online. The vehicle was taken to the repair shop three times, before the issue was resolved.
The contact owns a 2004 Jeep Grand Cherokee Laredo. The contact stated that the vehicle could not be started immediately and if so, the vehicle would stall. The vehicle had not been inspected by a dealer nor repaired. The manufacturer was contacted but offered no assistance. The failure mileage was approximately 185,000.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that when the vehicle was taken to have a routine oil change service, the technicians refused to perform the oil change because the oil pan was rusted. The technicians advised that there was a possibility that the oil pan could rupture. The dealer was contacted and they advised that that there was nothing they could do to assist. The vehicle was not repaired. The failure mileage was 100,000 and the current mileage was 115,000.
- Brattleboro, VT, USA
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2004 Jeep Grand Cherokee overland uncommanded throttle pedal movement. Car was in drive at a standstill on a slight grade, dry pavement. Throttle took off uncommanded. Drivers foot centered on brake pedal. Driver noticed throttle pedal was moving uncommanded. Pedal appeared depressed about an inch then returned to idle position then back down about an inch. After a few seconds throttle pedal returned to idle position. Brake held back any vehicle movement during episode. Cruise control was off. This was the first time this issue occurred. Nothing has been done to correct the defect.
There are two issues, one being the issue with the engine dying once the vehicle is put into a forward or reverse position from either reverse or drive position. Second is the issue of the vehicle surging forward just prior to stopping. The engine will rev up just prior to stopping and start a hard but load rumbling due to the brakes being held and the vehicle wanting to drive forward. I have an appointment with my repair shop to diagnose the issue, and it is very wearing of the possibility of this issue causing an accident.
The contact owns a 2004 Jeep Grand Cherokee. The contact accelerated from a complete stop driving 2 mph when the vehicle stalled. After several attempts, he was able to restart the vehicle. The failure recurred four times and the vehicle was taken to a local repair facility. The mechanic advised that the crankshaft sensor would need replacing. The failure and current mileage was 80,300. Updated 11/08/10 * bf the consumer stated there were three other occurrences and the highest speed was at 40 mph. Updated 11/10/10
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while attempting to change the oil, the oil fill cap broke in half resulting in half of the fill cap becoming stuck down in the oil valve. The contact stated that he no longer put oil in the vehicle due to the failure. The contact called the manufacturer who stated that the failure was a known issue. The vehicle had not been repaired when the complaint was filed. The VIN was unavailable when the complaint was filed. The current and failure mileages were 78,085.
The contact owns a 2004 Jeep Grand Cherokee. While driving 25 mph the vehicle suddenly begun to loose power. In order to resume normal engine power the vehicle had to be shut off and then turned back on. The vehicle had not been diagnosed by the dealership and there were no prior warnings. The current and failure mileages were 92500.
The contact owns a 2004 Jeep Grand Cherokee. While driving about 25 mph toward a green light to make a right turn, the vehicle then shut off. The vehicle lost all power therefore the driver could not make a right turn and the vehicle continued driving nt straight ahead. The failure caused the contact to crash head on into another vehicle. The driver attempted to apply pressure to the brakes to avoid the crash. The driver took her vehicle to the dealer to be repaired. The driver also paid $500 and the dealer only changed the spark plugs and stated that they could not find anything else wrong with the vehicle. The driver stated that her vehicle was still at the dealer and they have encouraged her to pick it up. The failure mileage was 62,500. The current mileage was 62,500.
Purchased in 2008 with 52,000 miles on it. Noise emanating from under dash, seemed like a vacuum unit loosing vacuum and then the creaking or closing of a door constantly after engine shutdown. This continued until it began putting hot air out of the passenger side with cold air out of the drivers side. Then the fan stopped working altogether. Inspected the wiring to the motor and found it to be overheated and melted at the plug. Purchased a wiring repair kit from Chrysler and was told that this was a "common problem" with Jeep! now I have no heat whatsoever, but the blower (fan) does work. 2004 Jeep gc limited air conditioning provides no heat with heat selected. This provides no defrosting for windshield. The fan relay precipitated this problem. Fan resistor wiring plug appeared overheated and melted and blew the system fuse 40 amp rated. The fan resistor was replaced at $100 through local parts supplier, Chrysler wanted $300 for the same part! this problem appears to be systemic with Chrysler Jeep products...and I believe that they know they have a problem, why else would they offer a repair kit for it the wiring and plug)? I have read of hundreds of folk's who have experienced no heat issues with a hefty repair price "offered" by Chrysler, when in fact their system has issues that they know causes failure in the air conditioning system of their products and have not offered a fix for it other than offering to fix it for an excess of $1000 per vehicle. They should be forced to make correction of a faulty system at the least, and not force customers to foot the bill for their faulty system. Customer confidence does not seem to be a concern for them without federal mandate.
The contact owns a 2004 Jeep Grand Cherokee. When bringing the vehicle to a stop, the RPM's dropped below 5 mph. The vehicle also began shaking and shut off. The vehicle immediately restarts, but if the contact does not immediately accelerate, it will stall again. The vehicle has been to the dealer on three occasions and they have been unable to diagnose or repair the vehicle. The failure mileage was 50,200. Updated 10/14/08. The dealer stated idle air control motor was bad, however the consumer continued to experience stalling problems. The consumer no longer owns the vehicle. Updated 10/15/08.
2004 Jeep Grand Cherokee Laredo, 95,470 miles. Left engine bracket broke off vehicle while driving down the high-way @ apprx 65 miles per hour. I can't say that this is a defect, but I find it odd because it's not something I've heard of happening against an on-road driven vehicle.
While on the website of Consumer Affairs I noticed that there was an issue with automatic acceleration on the 2004 Jeep Grand Cherokee Laredo which I own and have experience this happening luckily I have always been in control of the situation, and frequent stalling. Either it jumps at a red light or it stalls, stalling is better, not being able to bring it to a shop due to financing, I try to stay on top of it, this already has caused some deaths I see on the site, when are they going to recall this vehicle due to this situation, or are they waiting to get a height body count" this happening once to anyone is too much! what is this country coming to"
Purchased new 2004 Jeep from dealer. Within the first month of ownership, I began experiencing occasional, intermittent engine problems at start-up-- the engine would run very rough, shaking the vehicle. The service light in the dash would flash. If driven, the engine would stall unless the accelerator was continually pressed. After a few of these events, we discovered that, if turned off, after about 5 minutes, the engine would run normally. The service light would remain on for a few minutes (sometimes a half hour) and then turn off. This problem re-occurred intermittently, sometimes every month, & sometimes every couple months, usually in the morning at first startup, but sometimes when I left work in the evening to drive home. My salesman and the service manager knew of the problem. Jeep dealer later said that the vehicle was simply in need of a complete tune-up. They did the tune up 6 months ago - May 2006. The problem has recurred again. I took the Jeep in again. Dealer reports that car is "running rough" but they can not find the problem.
: the contact stated the motor to the adjustable pedals became inoperable causing the accelerator and brake pedals to be out of alignment. The accelerator pedal moved down and the brake pedal moved up. The vehicle was driven to the dealer who determined the motor needed to be replaced.
Submission in regards to problems experienced with 2004 Jeep Grand Cherokee after a safety recall service at the bayside Chrysler Jeep Dodge dealership certified mail.
At 17,000 miles my 2004 Jeep Grand Cherokee Laredo freedom V-8 4.7 ho engine developed a rough idle. The dealer cleaned out the fuel injector and the problem did not go away. 2nd time they put it on the computer and couldn't find anything wrong. The #2 piston popped in and out so the mechanics agreed something was wrong and recommended a new engine; but the manager wouldn't do anything. They agree the vehicle runs rough and notice the vehicles on the lot run smooth. They suggested I change the spark plugs which cost me over $200 and that did not help. The dealer did change the oil pump and put in 8 new lifters. This still did not take care of the problem. The district manager stated all the Jeep run that way. He and the manager above him both state they will do nothing for me and they are closing the book. I have talked to several Jeep owners with the same vehicle. Some have a rough idle and some run very smooth. Other reliable people have told me the problem is the computer. When I told the service manager he said to put the engine in low and it will jump the computer into shape. The idle is getting worse and has affected my gas mileage. I am still under warranty and am getting no where with Jeep or Chrysler. I now have over 31,000 miles and am nearing the end of my warranty. I don't know what will happen if the computer just dies. I imagine the engine will stop on the road and possibly cause an accident. If you could look into this I would appreciate it. I just want Chrysler to stand by their product and come up with a solution so I can be assured of a safe vehicle. Another thing is they never give me paperwork after they've had my car for a few days to check things out. They always tell me it's still open and when everything is finished they'll give me paperwork.
A D V E R T I S E M E N T S
- Yulee, FL, USA