This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a 2004 Jeep Grand Cherokee overland in July 04. By Mar 05 the car began violently shaking when the brakes were applied. The dealer acknowledged the rotors were warped and resurfaced them at no charge. By June 06 the violent shaking occurred again and both the front and rear rotors were so severely warped that the mechanic stated the car was a hazard and could not be driven. The rotors must be replaced but the dealer stated this it is a wearable item and will take no action. It is unreasonable to expect consumers to replace the costly rotors annually and it is causing an extreme safety hazard.
: the contact stated that while driving at 70 mph on dry roads, the vehicle began to shudder while dressing the brakes. The shuddering stopped when the vehicle reached 30 mph. The vehicle was taken to a service dealer, where it was determined that the brake rotors were warped. The dealer replaced the rotors and the brake pads.
- Denver, CO, USA
Search CarComplaints.com for these popular complaint phrases...
I leased a brand new 2004 special edition Jeep Grand Cherokee in December of 2003. At approximately 25,000 miles of normal driving conditions, the front end began shaking violently when applying pressure to the brakes. After reviewing the my car stats website I questioned whether it could be a rotor problem. I called the dealership and was told it would not be covered by warranty. The local dealership turned the rotors, reporting they were badly warped. They also ensured me that it would happen again and was widely known to be a Jeep Grand Cherokee issue. My understanding is that rotors should last much longer than 25,000 miles. I do not believe I should have to pay over $100 to correct an issue that is obviously a design flaw. I also do not intend to keep the vehicle beyond the term of the lease as I do not want to invest $400-$500 each time this happens. For anyone out there considering a daimler Chrysler product, think twice before signing on the dotted line.
: the contact stated while driving at various speeds while the brake pedal is depressed the vehicle vibrated. The dealer determined the front rotors were warped and replaced them which corrected the problem.
: the contact stated while attempting to apply brake pressure at various speeds the vehicle vibrated. This occurred without warning during normal braking on normal roads. The manufacturer was alerted however no inspections have been made. The rotors were resurfaced. Updated 06/19/06.
I own a 2004 Jeep Grand Cherokee with only 16000 miles. At 12600 mile I had brake problems where the Jeep who shake violently when the brakes were applied to the point where someone might loose control of the Jeep causing a serious accident resulting in a possible death. I took it back to the dealer and was told that the rotors needed to be replace and the warranty expired after 12000 miles so I would have to pay $400 which I refused to do. I took the car to my personnel mechanic and had the rotors turned and new pads for around $100. Now with 16000 it needs to be done again. This is unacceptable. Its not right that every 3-5000 miles I need brakes! I was told that its due to the fact that the rotors through design toe in when applied causing excessive wear on the pads and rotors. This is a design flaw and needs to be addressed! I will file with the BBB here in MA. And the att. Gen but I'm hoping that you can assist also. If you look at websites like www.mycarstats.com there are at least a 100 complaints referencing the same issue. Something needs to be done...before someone gets hurt.
: the contact stated while attempting to apply brake pressure the brakes vibrated. This occurred without warning during normal braking on normal roads at all speeds. The dealership determined the rotors needed to be replaced. The manufacturer was alerted.
I purchased a 2004 Jeep Grand Cherokee in August of 2004. Within the first 7000 miles I had to replace the front rotors and pads due to warping. Daimler/Chrysler covered this service and replacement under warranty. Within the next 7000 miles they had warped again. Daimler Chrysler would not cover them this time. I had to pay out of pocket for aftermarket rotors and pads which were a better quality than what daimler/Chrysler used the first time. These rotors and pads have lasted about 12000 miles and have warped again. I highly doubt that someone buying a Jeep product would think that they have to change their front rotors and pads close to twice per year. I have learned to live with the shake that occurs due to the warping however when exiting a highway and decelerating from high speeds the shake is unbearable. I never expected to have to replace my front rotors and pads so frequently. On my last vehicle which wasd a Ford I replaced them every 24000 miles. I am aware that Jeep replaced the front calipers on their 1999 Jeep Grand Cherokee due to this problem. I hope that they issue a recall for these calipers soon before I am broke from repairing my front brakes. Thank you for taking my complaint.
2004 Jeep Grand Cherokee front rotors warped after 14,000 miles of mostly highway driving. In all my years of owning vehicles, I have never heard of such a thing being the fault of the driver as my dealership was trying to explain to me. The dealer wants to charge me $100 to machine the rotors. How will this prevent this from happening again"?" these rotors are defective and should be recalled and replaced. I have owned three Jeep previous to this one and I have never experienced a problem like this. I think this will be my last Chrysler product.
I own a 2004 Jeep Grand Cherokee. I had to put brakes on it May 30, 2005. Since that time I have had to put four additional sets of brakes. The last 4/25/06. The dealership service department and daimler/Chrysler both agree that the initial brakes on this vehicle were not of the standard, quality and durability needed. The last set of brakes were heavy duty and obviously cost considerably more than regular brakes.
: the contact stated while applying brake pressure at various speeds there was a pronounced vibration in the front end of the vehicle. The vehicle was seen by a dealer for inspection. The dealer replaced the front rotors and pads which corrected the problem. Updated 05/16/2006.
I have a 2004 Jeep Grand Cherokee. I bought the one on the show room floor with 46 miles on it. In all of the vehicles I have purchased over the years I have never had so many problems. I just took it in for the 3rd time for brakes. I was told the rotors were bad again! of course the rotors will be warranty. However I was charged $90 labor for warranty work, again. I told the dealer to go past the rotors this time and check the pads. They said they were worn 20-30%, but I brought the parts home and my husband said they were gone! the service manager said "Jeep knows they have a problem with their brakes and will not do anything about it"! I was getting 13 mpg after 36,000 miles. I was told if I got a tune up it would be better. Well, $300 later it is not better! now I get 12. 4 wd..I had taken it to the dealer for the 4WD locking up. I was told not to use the pt 4WD. My husband was driving in ft 4WD in the winter and went to turn into a parking space. It locked up in the turn and we came inches from hitting a parked car. I called the dealer and was told this is normal. Please! normal" so nothing has been done about it. I had metal in the transmission. Now please tell me how that can happen? I am a 56 year old woman. What if I drove it the way commercials say you can" I have the extended warranty, but of course when something is done it isn't a covered expense. I really believe that I purchased a Jeep with alot of problems and don't know where to go from here. I am going to get my repair invoices together and call our local tv station. Toledo Ohio has thousands of Jeep in parking lots all over the city and I want the consumers to know what kind of problems they will have if they purchase one. I am looking forward to your response before I pursue further.
Purchased 2004 Jeep Grand Cherokee with about 11,000 miles. By 24,000 rotors are showing signs of warping. When brakes are applied steering wheel shivers and also get pedal feedback. This is causing an unsafe driving situation and should not be happening with a car with only 24,000 miles on it.
2004 Jeep Grand Cherokee overland. Had to replace front brakes and rotors after only 14717 miles. Owned 2 Jeep previously and never had this problem before.
I have a 2004 Jeep Grand Cherokee. At approximately 15,000 miles (just over 1 year of ownership), the Jeep began with a pronounced vibration during braking. This was particularly bad when braking at highway speeds. Brakes were also less effective. I had the rotors replaced, but had to pay all labor costs and for the brake pads myself. At approximately 25,000 miles the same problem was occurring. I brought it back to the dealership and had the rotors replaced under the 12,000 mile replaced part warranty. The pads did not need replacing. Rotors should not become unusable before brake pads. I have owned a 1998 Jeep gr. Cherokee before this and it had similar problems with the rotors. I also know several other friends and family members with similar problems. Two of those people have 2002 models and one has a 2003 model. In all cases the problem continues time after time.
: the contact stated while driving at various speeds the brakes pulsated without warning. When the problem occurred at 3,500 miles the dealership replaced the brake rotors. The problem returned at 11,000 miles. After inspecting the vehicle the dealer replaced the rotors due to warping.
We bought a new 2004 Jeep Cherokee and shortly after the 12000 warranty work we noticed an increasing shudder and excessive vibration when braking. At the 15000 mile warranty work, we brought it to the dealership attention. The vehicle was checked and found that the front wheel rotors were out of round and required turning. The dealership and service personnel have always been helpful and able to assist us with the vehicle but in this case they were unable to correct the defect. As we felt this was a manufacturing defect and safety hazard, we were told it was not covered after 12000 miles. Telephone contact with the national number for Chrysler was terse and were advised again that this was not covered. When asking to addressed this with a person higher up, I was informed that that was not possible and that this person was authorized to make all decisions relative to the problem. Not feeling safe with the performance of the vehicle, we went back to the dealership and had the rotors turned. Apparently, this will be an expected expense every 12000 miles. It was a definite safety hazard especially when braking going down inclines. I have been told this is a common defect for the Jeep Cherokee.
A D V E R T I S E M E N T S
- Walnut Creek, CA, USA