This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact stated that the 2004 Jeep Grand Cherokee's front rotors were warp due to poor caliper design. He needed to upgrade the oe-um on the brake caliper and disc. While driving at 60 mph with dry weather he applied the brakes, but the brake the pedal pulsated abnormally. He took the vehicle to dealership for repairs, but the parts were difficult to find. He returned for repairs twice, but they did not do any thing to vehicle because it was no longer under warranty. The failure mileage was 29500, and the current mileage was 30300.
Purchased 2004 Jeep Grand Cherokee with about 11,000 miles. By 24,000 rotors are showing signs of warping. When brakes are applied steering wheel shivers and also get pedal feedback. This is causing an unsafe driving situation and should not be happening with a car with only 24,000 miles on it.
I am reporting the second instance of front brake rotor warping on my 2004 Jeep Grand Cherokee which has ~27,000 miles. The first occurrence was at about 15,000 miles. On braking at speeds of >35 mph (even normal braking - not emergency braking), there is an excessive front end shimmy and chatter that seems dangerous. It seemed very unusual that the front rotors had warped at 15,000 miles, but the dealer said that brakes were not covered under the Jeep warranty so we paid for turning them. Now the front rotors are warped again and will require service. The dealer again says that this is not covered under the warranty so I will have to pay for turning them again or replacing them. We do not pull anything with the vehicle and rarely use the brakes for anything but routine stopping, so the rotors should not warp so frequently. Clearly there are design problems with this that could create an unsafe situation when braking if I were not to have the rotors fixed so frequently. For example, if the steering wheel were not gripped tightly during braking the vehicle could easily go out of control.
- Davis, CA, USA
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I am having ABS brake problems with this truck. I owned a 2000 Jeep Grand Cherokee for 3 years and had the same problem but it was under warranty. The calipers and rotors had to be replaced 4 times and the truck had less then 30,000 miles. My brake pads were always fine. I traded the truck in early for a 2004 model. The sales man assured me the problem was fixed. After a year, I had the same problem, the rotors and calipers had to be replaced again, and the pads were fine. The mechanic told me the ABS is the problem, as when you step on the brakes, it activates and heats up the rotors and damages the calipers because the ABS brakes do not release in time to cool off the braking system. Chrysler replaced everything because it was under 13,000 miles, but will not if it happens again. Why should we have to pay for a system failure? I think Chrysler should recall all models with this braking failure and fix it. They are very aware of the problem.
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- N. Smyrna Beach, FL, USA