This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 15V046000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The local dealer was contacted several times and advised the contact that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was awaiting a response from the manufacturer. The failure mileage was approximately 137,849. Parts distribution disconnect.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the front passenger-??s side airbag inadvertently deployed without warning. The contact was able to drive the vehicle home. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 206,000.
While driving, airbags deployed on both the passager and driver's side. The car is available for inspection. The vehicle is with the dealership and awaiting repair. My safety was put at risk, the incident occurred while I was operating the vehicle. No other damage except to the vehicle itself, damaging my property. There were no notices, warnings or other symptoms of the problem.
I have air bag module not working and dealer keeps say part back order for months now and can-??t get repaired and can-??t get Jeep inspected till this is fixed brylea Jeep, Chrysler in Rutland Vermont Is dealer working with for
I brought in my car in to Roger Williams Chrysler in Weatherford TX, 1102 Washington Dr, Weatherford, TX 76086, for Safety Recall R06. The first appointment I dropped off the vehicle and received a rental, which was covered by FCA under the recall. A couple of days pass as they order parts and perform the maintenance. I return to my vehicle once they stated the Safety Recall was completed. The airbag light was still on, they couldn't tell me what DTC was associated with the light so I checked it myself. The DTC's were airbag DTC 54 and 55 (Side impact sensor internal fault). Safety Recall R06 instructs the dealership to replace impact sensors should they have any DTC's on them. R06 also states, at least twice, NOT to replace the front impact sensors, which they boasted and were proud about replacing. They stated "the tech has done hundreds of these recalls and always replaces the front sensors". I explained why I felt the recall maintenance was not completed to the tech when I picked up my vehicle. He maintained his narrative that the recall was satisfied and if I wanted them to look into it further it would be a minimum of $300. As weeks go by while I work with FCA customer care and the dealership service manager I am forced to drive a vehicle with faulty airbags. After several weeks and numerous phone calls and arguing I convinced the dealership to take another look at the vehicle. Upon their second look they initially maintained that the recall was satisfied and that the front sensors were replaced. I pleaded with the service manager once more to check the DTC's and review the NHTSA/FCA Safety Recall R06 instructions to replace the side impact sensors. They finally do, now the vehicles airbags are functioning and all is well. I just wonder, how many hundreds of WJ's are out there that had this maintenance done incorrectly and either don't know or didn't push hard enough to have it done correctly. How was this even able to get to this point?
- Springtown, TX, USA
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In 2012 or before, prior to when I purchased the vehicle on March 20, 2012, this vehicle was subject to a recall notice. Many times, and most recently in August 2020, two different dealers have not repaired the defect, and I have been advised the part is not "in stock".
We were driving into our parking stall at home when our airbags deployed. As we reversed and drove forward to straighten our car in our stall we noticed the airbag light turn on suddenly and airbags automatically deployed. Our entire family was in the car and kids are traumatized. Super scary moment, and what if we were driving on the highway!
At start up airbag lights stay on I stop at the store and shut off the engine and start it back up the airbag lights are off. Issue 2. driving down the road and start up a hill it down shifts or high rpms a fuse blows.
Air bag warning light stays on intermittently upon startup, usually will go out if shut off and restart, but not always. Has been recalled twice already for airbag issue so am fairly confident this is the same problem still. Only 89000 miles on the vehicle and is 100% garage kept..
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jeep Chrysler indian trail (5501 w hwy 74, monroe, nc 28110) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2002 Jeep Grand Cherokee. While the vehicle was stopped at a stop sign, the air bags inadvertently deployed without warning or impact. There were no injuries. The dealer (newnan peachtree Chrysler Dodge Jeep Ram, 53 hollz pkwy, newnan, ga 30265, (678) 369-6037) was called and stated that they would replace the control module under warranty, but not the air bags. The manufacturer informed the contact that the vehicle would be serviced per NHTSA campaign number: 15V046000 (air bags), which covered the module replacement and not the air bags. The failure mileage was 187,000.
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 15V046000 (air bags). After the contact called berglund Chrysler Jeep Dodge Ram (2525 franklin rd sw, roanoke, va 24014, (540) 345-9881) several times. Each time, the dealer stated that parts were unavailable and did not know when they would be supplied from the manufacturer to provide the recall repair. The manufacturer was notified of the parts delay. The contact had not experienced a failure. Parts distribution disconnect.
On February 22, 2018 we brought our 2002 Jeep Cherokee in to merrick Chrysler on sunrise highway in wantagh because my wife was advised of a security concern over the airbag unexpectedly deploying (which has already happened to her in an unrelated incident). After scheduling and waiting a couple of months we brought the car in and after 3 hours I was told they didn't have the parts and to call back. My wife refused to even sit in the car until it was fixed. I called the dealer and they refused to even give me a time frame on receipt of the parts or repair of the recall. Within a few weeks thereafter I was at my wits end went to the dealership and purchased a newer Jeep Cherokee the was guaranteed not to have any problems but to this day I haven't received even a call regarding the repair which has now cost my family an additional $26,000, but it sure wasn't the way we wanted to get a new car. We have a gorgeous new Jeep that she drives and I also purchased another car because I do not want to get hit in the head by a faulty air bag. Please help us with our recall. Seriously, enough is enough already. We have a gorgeous Jeep in our driveway, registered and insured and undriveable, unless you can guarantee that if the airbag deploys we will have our own dealership if we live through the accident!! even more concerning is the disdain and importance with which we are treated. Buy a new car they drool at your feet but god so help the poor old schmuck who shows up with some old clunker that they won't make a dime off of. Please help us. Its just not fair.
When is this going to be forced on Chrysler Fiat, I had a recall post card about this problem and that's 3 years ago !!!! they say they are working on getting the parts and as soon as it's available we will get another notice to fix, let me just say this is bs, Chrysler is basically buying their time so that the remaining vehicle for this recall to be junked or out live their years. The ntsb should be ashamed in not getting Chrysler to fix this !! for god sakes it's been 3 years and still nothing, you guys are worthless and don't enforce your own recalls !
I am stationed overseas in italy. I have an american version of a 2002 Jeep Grand Cherokee VIN: [xxx] and have a recall #06 - orc module. I have been working with a Chrysler/Jeep dealership here in catania italy, dealership name is merid Mercedes-Benz and smart Chrysler, Jeep located via messina, 780/a - 95126 catania italy, dealer telephone 011-39-095-403-7069. They keep ordering the wrong recall replacement parts, 4 times this has happened and they still have not received the correct part. I have missed 4 days work because of this. Please help. My contact: Name is [xxx], email [xxx], tele: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 10 mph, the driver's and front passenger's air bags deployed without warning or impact. A police report was filed and there were no injuries. The dealer was not contacted. The manufacturer referenced NHTSA campaign number: 15V046000 (air bags) and referred the contact to the fca recall assistance center. The contact spoke with three representatives at fca, but no one called him back. The contact did not receive a recall notice. The air bags were not replaced. The contact received a settlement notice from tk holdings, Inc. The failure mileage was 163,000. Consumer stated all of sudden air bags deployed on both sides without warning while driving. Updated 8/21/18
I brought the subject vehicle in for recall items. I dealt with Mr. Ralph alfano of arroway. I immediately advised that I was profoundly deaf, and I may not fully understand all conversation. I was processed to have the recall work done and brought the vehicle in on November 9, 2017. During the day I spoke to the service department on my cell phone. They advised an additional part had to be installed. I could not understand fully what they were telling me, but the work was done. It turned out that they felt that they had to replace the impact sensor on the airbag, and for this they charged me $315.83. As this is related to the defective module of the recalled airbag, this should be part of the recall (and not charged to the owners of the vehicles). I ask you to intercede in this and take action to protect the consumers from being charged for this additional work. Is this not part of the recall? your public notice does not fully describe the repair and parts that are included (NHTSA recall number 15V-046). Please follow up and advise.
The contact owned a 2002 Jeep Grand Cherokee. While driving 30 mph, the driver and passenger air bags deployed independently, which resulted in a crash. The contact rear ended another vehicle immediately after the deployment. A police report was filed. There were no injuries sustained. The vehicle was towed to the contact's residence and destroyed. Chrysler Dodge Jeep Ram of farmington, Michigan (38123 10 mile rd, 48375) was made aware of the crash and referred the contact to the manufacturer. The manufacturer was made aware of the issue and provided case number: 32601427. The failure mileage was approximately 149,000. Updated 9/12/18 the voq states on 10/2/17 the driver and passenger airbags inadvertently deployed, resulting in the operator rear ending a vehicle. The cair states that "the customer's son pressed the brakes of the vehicle and the airbags deployed." Updated 10/1/18
A D V E R T I S E M E N T S
- Edmond, OK, USA