This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the steering wheel, floor, seat, and instrument panel vibrated. There was also a minor pedal pulsation (brake roughness) under light to moderate pedal application. He took the vehicle to the dealer and they stated that the brake calipers were covered under warranty; however, the rotors and pads would have to be replaced at his own expense. The manufacturer would not provide any assistance. The powertrain was unknown. The failure and current mileages were 44,700.
2002 Jeep Grand Cherokee with defective brake rotors. Customer states that she has had the brakes repaired and replaced on 2 separate occasions. Consumer wants reimbursement for the repairs.
The contact owns a 2002 Jeep Grand Cherokee. While driving 40 mph, the brake pedal and steering wheel pulsated when the brakes were applied. The rotors were previously regrounded at the dealer, however, the failure continued. The dealer replaced the brake pads and rotors. The failure mileage was 14,131 and current mileage is 32,899. Updated 01-15-08. Updated 12/12/07.
: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. There is a NHTSA campaign id # 06V199000 pertaining to the engine and engine cooling system; fan. The vehicle was not included in the recall due to the VIN. There was also an unnecessary delayed in acceleration. There was a grinding noise and smoking coming from the brakes. The dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. The caliper was also leaking. The brake calipers, brake shoes and pads were replaced.
2002 Jeep Grand Cherokee. The consumer stated that the vehicle has 34,000 miles on it and the brakes have gone out twice. The consumer contacted the dealer, and they stated that they do not have a recall. The vehicle was taken to the dealer the first time and it was no longer under warranty. The vehicle was taken to a private mechanic, and they replaced the pads and cut the rotors. The problem occurred 20,000 miles later. The vehicle has not been into a mechanic this time.
- Shamburg, IL, USA
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The consumer states that the brakes 2002 Jeep Grand Cherokee vibrate and jerk you all over the road at high speeds above 40 mph. Even at low speeds you can feel the vibration when you apply the brakes. The first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. The owner said that the vehicle was under warranty. The second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. The owner has not had the brakes fixed at this point because the Jeep dealership said would call the owner back after they talked to the factory representative. The owner has not talked to any one at Chrysler but customer services and they would not give the consumer any information. The owner feels like the vehicle was not fixed right the first time. There are not any recalls on the vehicle. The owner is waiting on the dealership to call and tell him what to do. The vehicle has been regularly maintained.
2002 Jeep Grand Cherokee 4WD 4dr taken in because of brake failure. Was told drums had warped and to permanently fix problem would be $800. To temporarily fix it was, $119.99, but the problem could come back. My claim is that there are problems with the vehicles' front brakes and that after as little as 5,000 miles, the steering wheel and front wheels "shake" and that drivers encounter severe vibrations through the steering wheel, floor, seat and pedals when the brakes are applied.
The vehicle's front rotors and pads had to be replaced at 11,000 miles. After numerous visits for the same problem the consumer was charged. The vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade.
Bought Jeep Grand Cherokee Sept 2002 new in June 2003 rotors warped and had to be replaced 10000 miles on auto the brake pads were fine.Nov 2004 rotors are warped again this is a known problem with chrysuler and they will not fix the problem.again the pads are fine.they are passing this defected rotor on the consumer I would like to know what are my options if I even have any to get this problem fixed. Thank you.
Tires had to be replaced, and when the technician changed the tires, there was rust tearing up the chrome on the brake pads. This was compared to salt, wearing down the chrome. It was a safety hazard, considering the vehilce was only two years old.
Dealer replaced at 14,000 miles the front rotors and pads. At 20,000 miles fronts rotors were resurfaced, and at 26,000 miles rotors were resurfaced once again.
The consumer was driving the vehicle when the brakes began to pulsate when pumped. The vehicle was taken to the dealer the pads were replaced the pads and the rotors because of a seal leak. They also indicated that the brakes were not put on properly. The same problem exists again and they said that the rotors need to be replaced again. The manufacture has been contacted.
When the brakes were applied steering wheel vibrated, making it hard to steer straight. Brake pads and rotors were replaced. At 22,000 miles brake pads and rotors were replaced again.
Brakes shutter when applied. Dealer says warped rotors/ calipers, & pads need replacement, Jeep is just out of warranty, and they want a small fortune to repair a know defect. This is a safty issue that needs to be recalled.
A D V E R T I S E M E N T S
- Rehoboth Beach, DE, USA