This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had to replace all four window regulators over a period of time from April 2005-August 2007. I will be driving down the road and my window starts slowly dropping. The only way to then raise the window is to pay around $466 to replace the regulator. Chrysler customer service has been no help.
2001 Jeep Grand Cherokee Laredo -- every window regulator has broken at least once. Driver side window regulator has been replaced twice. Windows fall down when regulator fails, which is potential broken glass hazard, according to the mechanic (which is why he refused to permanently wire the window up for me). I took off the back door panels and wired the windows up with steel wire myself to prevent them from falling (and saving me $800, or $400 per window). Based on the number of complaints this is obviously a terrible design, and no one should have to spend thousands of auto maintenance dollars to get their windows to roll up!
Have had driver and passenger window regulators replaced: Paid $400 at Jeep dealer and second window $345. The passenger side is rarely used; we feel these regulators are defective.
The window regulator assembly on our vehicle (2001 Jeep Grand Cherokee) has broken on both the driver's side and passenger side windows. It costs us almost $600/window to repair. The part alone costs $330. We have never had this happen in any other vehicle we've owned, and we have owned other Jeep vehicles, along with 25+ other cars.
After going through some online troubleshooting, I just confirmed that the blend door went bad. And yes it is not one first problem I had with my 2001 limited Grand Cherokee Jeep. 8 months ago the drivers side window regulator broke (as in all Jeep), my four brake calipers went bad by just replacing the old pads, and now this. One day, the car just started to blow cold air. Before that, I could hear the noises under the dashboard but I thought it was the way it should sound. I had most of the times limited heat in my side and more in the passenger's side. I thought I'm too hot for the car and the sensor just plays with me. But enough is enough. For god sake, how do you want to sell "hardcore" cars, when your cars fail to work under climate garage kept conditions, and driven mostly on a flatland (Florida) on road... you should be ashamed of your products. You should call the cheap and not Jeep.
- Gainesville, FL, USA
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I have had 3 different power windows fail on my 2001 Grand Cherokee. Each time the entire motor mechanism has to be replaced at $450.+ each and all that is wrong is a small plastic nut on the end of a metal cord. This is ridiculous.
The left power window failed. I have only 50,000 miles and I took it to the dealer and the cost is $450. On the evening before this incident, I had all windows up. But on the next morning the left window was down and would not go back up. I took the Jeep to the dealership they acted like it was a common occurrence. The mechanic knew the problem immediately before I could finish explaining what was wrong. The power mechanism had failed. The mechanic said that the window could down when the mechanism fails. This tells me that a lot reports to repair the power windows. Of course nothing is being done about this problem by chyrsler. The mechanic told me without even looking for the pricing how much it was going to cost me. That's odd! I have never been to a mechanic and he did not have to get a pricing on the parts and then add in the labor. This mechanic had all the costs built into his head. The power window mechanism is defected and should be recalled.
Power windows broke and the car only has 50,000 miles it is a 2001 Jeep Grand Cherokee. The power windows break in the doors. Costing $450 to repair. The vehicle is always been kept in the garage. We have had them both break on the front doors in the three months.
Window front mechanism left side and right side broke twice on 3 Jeep that I owned all 2001. Window did not go up on 3 separate occasions had to change the mechanism. Miles varied but all 3 where 2001 Jeep Grand Cherokee. Last incident noted on date you are asking.
Passenger side window stopped working and fell into door in 2005. Driver side window has now done the same thing in 2006. First time it cost me over $300 to repair, I'm sure this second time it will be the same. Obviously, there is a defective part here, since it has happened twice it is not just normal wear and tear. This problem is out there all over the internet - Chrysler/Jeep needs to recall and repair this issue.
I have had to replace both front window regulators on my 2001 Grand Cherokee Laredo. I purchased this vehicle used with 45,000 miles on it. Both times this has happened before going away on vacations. I have a warranty with the dealership and have had to pay $100 deductible each time. From reading this site, it seems like a known problem. Don't know why there isn't a recall on these items. I have also had to replace two electronic modules in the transmission that the dealership told me never go bad. Paid over $800 for these, which were not covered.
1. window regulator faulty: 1st incident occurred 9/2003 at 40,000 mi; driver window fell down due to faulty window regulator. Although warranty had expired, manufacture replaced, charged me $50 deductible. 2nd incident occurred 11/05 at 79,700 mi.; front passing window, it fell down due to faulty window regulator. Dealer stated known problem, as did daimler Chrysler, but told me I would have to file a complaint with NHTSA. Was told that is what extended warranty is for. (they apparently do not back their product and are not quick to resolve known defects.) 2. 12/2004 transmission problems (clutch ring): Car would not go in reverse; shifting rough. Was told known problem and was told I was lucky that it wasn't the whole transmission. Repairs approximately $600. 3. brake problems: Warped rotors/calipers/pads replaced at 24,000. I am currently on 3rd set of brakes (just now have 80,000 mi on car). Last set did not last a year. Premature warping, squeaking brakes, rattling car, steering wheel, just like the other complaints listed at NHTSA. Have had a few near accidents due to the shaking. Replaced at my expense except for the 24,000 mi job. 4. emissions code on check engine light: Due to faulty gas cap. Dealer charged me $100 for the diagnostics, and almost 18 for a gas cap. I have never heard of such a think, and feel it is something the mfg should be responsible for since it is an environmental issue. Again, was told I was lucky that it was only a gas cap?? why should I feel lucky when I spend $28,000 for a car that has known issues with the model and the mfg acts as if they didn't care, and tells me I should pay $2500 for an extended warranty. No, they should fix the known problems. We pay that much under the misconception that they stand by their product. As a result, I have problems with tires wearing out sooner than they should and front end alignment issues.
I walked out of my house this morning and found that my rear passenger window had slid down leaving my 2001 Jeep Grand Cherokee open. This is the 4th window that has done this (including one where my vehicle was parked in a public parking lot and the drivers window as I was approaching a stop light in a bad neighborhood). I filed a report when the third window dropped as well. I called Chrysler both this time and last time and they weren't interested and suggested that if it's a problem then I should call you.
In two weeks had both front window motors replaced. The first one was the passenger side and currently the drivers side. Dealer replaced the passenger side motor, and the vehicle was at the dealer for the drivers side. Manufacturer has not been contacted yet.
The event leading to the window regulator braking was use of the window. The regulator failed at 32,485 miles. The window would not stay up. The Jeep dealer was able to repair the problem with new parts. I have found while looking through the NHTSA website that this is yet one more example of Chrysler's poor quality components that I can look forward to replacing regularly just as I have had to replace the warped rotors every 12,000 to 15,000 miles.
A D V E R T I S E M E N T S
- Fayetteville, GA, USA