This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Jeep Grand Cherokee. The contact placed the vehicle in reverse, released the parking brake, and the vehicle accelerated to 60 mph in reverse. The vehicle crashed into a guard rail, struck the wall of a garage, and stopped after crashing into an ornamental stone. The vehicle was destroyed. A police report was filed. Allstate insurance has photos. The current and failure mileages were 63,000. *updated 12/12/07 updated 12/12/07
On several occasions prior to accident, always under five miles an hour, I would step N the brake and the car wanted to keep going. On the occasion of the accident, I applied both feet to the brakes and the vehicle did not stop and hit a chain link fence. An invsestigator from Chrysler check the vehicle on 8/29/01 and indicated that the only thing that could have happened is that the accelerator pedal sits high than the brake pedal and I hit both at the same time. My foot is not wide enough to hit both at the same time. In a previous incident, I was in park, put the vehicle into reverse and it lerched backward. The investigator could only duplicate the situation by putting his foot on both the brack and accelerator at the same time. This vehicle is unsafe and I am afraid to drive it.
This will be the third time in 30 days I have brought my car in for repair on the transmission. The engine light comes on and the outside temp. Gauge says it's 125 degrees outside when it is 84 degrees. I press my foot on the pedal and it hesitates and slowly drives until the gear kicks in and then jumps forward. First they thought it was the transmission colnoid, then they thought it was the module unit now they say it's electrical. When pressing the brake, I feel a clicking on my foot that happens frequently then goes away. The dealership where it's being serviced is not sure what the problem is and it's taking a very long time to rectify the situation. I am a previous Grand Cherokee owner and had consistant problems with the rotors and that one. I am now unsure of my safety and the reliability of this vehicle. I have already consulted an attorney and can only hope that it doesn't need to come to that. What can I do to rectify this situation ?
- Waukesha, WI, USA
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- Mclean, VA, USA