This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes vibrate and do not slow vehicle adequately. When slowing transmission downshifts into low gear and vehicle accelerates and lurches forward. To compensate for this sudden acceleration additional pressure on the brake pedal is required to avoid loosing control. This is unsafe and will cause an accident if not addressed properly.
Consumer states when he stepped on the brake to shift into reverse the motor began to roar and the vehicle lurched backward no matter how hard the brake was pressed, consumer immediately pulled the shift downward and the vehicle lurched foward with the motor still roaring and his foot still pressing on the brake, after traveling about twenty feet the motor reverted to idle.
I purchased/ leased a Jeep Grand Cherokee 3/24/01. The day after I drove it off the lot, I noticed a problem with the transmission. The transmission, when down-shifting from 2nd to 1st gear shifted very, very hard- so hard that there was a loud thumping/banging noise that was quite audible and distracting, and also this abnormal shifting caused the car to lurch forward. I immediately called the dealer to express my concern over a new vehicle with such a rough transmission. I was assured by the service dept. That all the new electronic transmissions started off rough the 1st thousand miles, and that it needed to break in. I gave them the benefit of the doubt, although I was very skeptical; never in my life having experienced such a horribly rough transmission- esp. On a brand new vehicle. After 1000 miles, there was no improvement, and I took the vehicle in to be evaluated. I was assured by the mechanic that all the Grand Cherokee transmissions are like this- it's a build up of the hydrolic fluids or something. I once again believed them (not really) and went on my way. The vehicle continued to do this, the sound getting very loud and quite startling at times while in traffic. It also is quite embarassing with passengers in the car who also have become quite startled by the loudness and sheer force of the lurching. I took my vehicle in a second time for evaluation only to be told, nothing was wrong. It is my feeling that this is a severe defect of some sort. In all my years of driving, I have never experienced such problems- except maybe from a manual transmission that bucked. I am planning to take my car in yet a third time and demand the problem be resolved, or I will be invoking my rights under the lemon laws. In light of the recent problems with Grand Cherokee, and their shifting into gear while idling, I cannot say that I am surprised. My vehicle also when shifted into reverse, sometimes makes a very loud clunking, rough shift. Please advise.
At approx. 50 mph a "whining" sound starts in rear of auto. As speed increases, the sound intensifies. Take foot totally off accelerator and it stops.....picks up again when accelerator is depressed. Dealer says it is common in new all-time 4WD transmission. Very loud.
At 67 mph with speed control on, Jeep accelerated at max. Speed. Had to apply brake to disengage control at 80 mph. Speed control buttons would not work. Had to stop and put Jeep in park to turn off speed control. Speed control buttons failed to work when returned to drive. Later that day, speed control worked normal.
- Laguna Hills, CA, USA
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With cruise control on and going up a hill there is hesitation, and then vehicle slams into a lower gear. Slam is so bad that passengers are startled. Took to dealer, and they said they don't know what to do about this problem. Consumer was told by dealership that this is normal.
We were exiting a car wash.the transmissiom was in neutral, the engine was idling and my foot was on the break pedal.I put the transmission into drive with my foot still on the brake pedal and the car leaped ahead at full throttle all 4 wheels peeling rubber. The brakes did not work and putting the transmission into low had no effect on the engine.we were within 50 feet of a busy state highway and directly across the road from a gas station. In order to not go onto or across the highway I cut the wheels sharply to the left going through ayard, just missing a tree and telephone poll. The car is now sliding sideways and hit the side of the parking lot next to the car wash causing both wheels and tires on the passenger side to be severly damaged and the car to do a 180 degree slide. This all transpired in about 4-5 seconds and at this point I was able to turn off the ignition and the car came to a halt. I reported this to Chrysler, through my dealer. My dealer was very helpful and felt that this car should not be on the highway.Chrysler felt that it is a problem between my insurance company and myself. There is no way that I can ever feel safe in this vehicle again and I fear for the safety of my family and anyone who might be in the way of this vehicle if this ever happens again.
When shifting from park to drive throttle suddenly opened wide, causing vehicle to pull off at top speed. Vehicle hit a building. Dealer has been contacted.
A D V E R T I S E M E N T S
- San Francisco, CA, USA