This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My brakes were replaced at approx. 8,000 miles, 12,000, 18,000 and 25,000 I only drive the vehicle to work. The manufacture repaired it the times for free. I believe the vehicle should have come with a heavier braking system. I spent on 07/02/2005 about $450 to repair the bakes myself. I was told by the dealer that the next brake job I would have to replace all four rotors.
Brake rotors warp approximately every 4,000-5,000 miles. The front brake rotors have been replaced 6 times under warranty and are ready for the 7th. The 1st time they were replaced, the calipers were replaced also under a tsb. Back brake rotors have been replaced twice - once at my cost & once under warranty. Dealer & manufacturer no longer wish to assist in remedying the problem. They seem to think they have replaced them enough times, even though the problem continues to occur. I've seen numerous complaints about this at this website. When is Chrysler going to be held accountable for the design defect?
My 2001 Jeep Grand Cherokee has once again burned up the brake rotors. The first time it happened I had only 10,507 miles on it. The dealership "machined" the front brake rotors. Within 6 months the problem was back and this time they replaced the front brake rotors. I now have 38000 miles on the vehicle and today was informed the front and back brake rotors are shot. Unfortunately, it appears I'm not the only victim of this debacle. I am taking my car to someone I can trust and I will have the rotors replaced. I intend to pursue this matter as I feel I have been ripped off and so have a lot of other people. This Grand Cherokee is an expensive vehicle and I find it disgraceful that chrylser has suceeded in ignoring the problem and ignoring the people who purchase their vehicles. Does there have to be loss of life to get anyone to act on behalf of the consumer"?? please tell me, what do we do now??"
We have had our Grand Cherokee since December, 2000 and have had to have the front brake rotors serviced five times in the first 29,000 miles of use. Daimler Chrysler contends that my wife's driving habits are the cause of the problems yet there are several service bulletins logged at the NHTSA site for this problem. Jeep's attempt to blame an obvious product defect on the driving habits of their customer is unethical and should be reported.
Brakes, starting: At 2900 mile wheels started to vibrate on braking. Turned front rotors. 7000+ miles same thing. Replaced rotors. 13000+ miles same thing. Rep[leced pads and rotors. 21000+miles same thing replaced calipers. (note) by this time I had had my wheels rotated 7 times in 21000 miles. (4) 17" Michelin radials shot. At this point I replaced the tires with $600 worth of goodyears. Goodyear checked the allignment. It was out. They repaired it as best as they could but said that I needed a partial ball joint. I went to Jeep since I thought that the ball joint would be under warranty. Yes it was but only if the car was out of allignment. Since Goodyear had alligned it as best as they could to prevent uneven wear on the new tires. Jeep refused to repair the ball joint under warranty. They said I would have to pay 200+ or wait until it went out of alignmnet again. The gas tank has been off three time to repair a starting problem.
- Jacksonville, FL, USA
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Have noticed an uneven braking and shake in the front when brakes are applied. Took vehicle in for routine oil change and asked that the brakes be checked. Before they even looked at them the service person knew what the problem was....warped rotors. I asked if it was covered under warrenty and he said no.....extended warrenty and he said no. I told him that I didn't even have 30,000 miles on the car, it's only 1 1/2 years old and that I've had vehicles whose brakes lasted to 40,000 or 50,000 miles. He said he's seen these brakes go at 20,000! also told me that diamler/Chrysler knows they have a problem.....hmmmm funny how they don't cover brakes past 12 months/12,000 miles. Said that he'd put new brakes on that weren't factory installed for $400 when I get tired of the shimmering.....and guarantee them for the life of my vehicle.
While applying pressure to my break pedal front wheels began shaking violently. Nearly lost control of vehicle while driving at high speed on expressway. Took vehicle to Jeep dealer and was told there is a product problem with front rotors, calipers and pads and that manufacturer has issued an upgrade kit. Dealer said he sees this on many, many Grand Cherokee. I had just had my pads replaced 14,000 before this incident. Jeep dealer could not work on my vehicle for a week so I had to have new rotors and pads put on by another repair facility. Called Chrysler-Jeep consumer hotline. Asked if they were aware of this problem and if they knew about the nhsta summary bulletin number. I was told if I persisted in seeking an answer to that question I would be disconnected. I asked again and was disconnected. What kind of stone walling is happening here? please check into this incident. I have read of other where rotor had broken off and caused wheel to lock up.
A D V E R T I S E M E N T S
- Totowa, NJ, USA