The contact owns a 2001 Jeep Grand Cherokee. The contact's vehicle was included in customer satisfaction recall number: N47 regarding a defect with the structure. A potential failure or fire could occur if the rear of the vehicle were impacted. The manufacturer recall required that a hitch be added to the rear of the vehicle to prevent the possible failure. The manufacturer was notified twice of the failure. The first time the manufacturer was notified, the representative informed the contact that the vehicle was eligible for the recall. When the contact took the vehicle to be serviced at haasz automall of ravenna (4886 oh-59, ravenna, oh 44266, (330) 296-2866), the dealer refused. The contact was informed that the vehicle did not qualify for the repair. When the contact called the dealer back the second time, the representative informed him again that the vehicle did not qualify. The vehicle was not repaired. The contact had not experienced a failure.

- Diamond, OH, USA

The contact owns a 2001 Jeep Grand Cherokee. The contact stated that the fuel tank gathered rust and corrosion. Also, the undercarriage was corroded and pieces were falling off. The contact believed that the fuel tank cover may have fallen off and it was wet; however, the contact was unsure. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 80,000.

- Perrysburg, OH, USA

The contact owns a 2001 Jeep Grand Cherokee. The contact stated that the fuel tank was below the bumper. The dealer riverhead Dodge (located at 642 w main St, riverhead, NY 11901; (631) 727-1040) was contacted and confirmed that there was nothing the dealer could do since there was no recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 866-814-1480 and stated that there was no recalls and nothing could be done. The contact was advised to take the vehicle for an inspection. The failure mileage was 103,000.

- Wading River, NY, USA

Vehicle was crashed into a cement pole head on. Radiator broken completely, engine as been pushed up all the way to the windshield, headlight flew off tires popped, yet airbag didn't deploy. As a result I suffer from chest and rib bruising from hitting steering wheel.

- Long Beach, CA, USA

I was driving in the rain going the speed limit. My Jeep hit a pool of water on the surface of the highway and started to skid and hydroploane. The next thing I knew it was flipping over and landed on the shoulder of the highway. I was lucky to be wearing my seat belt. I was suspended upside down by my seatbelt. I was able to unbuckle it and crawl out the drivers side window which was completely blown out. Seconds after I got out of the car it burst into flames and the entire vehicle was engulfed and burned completely inside and out. There was nothing left of it but burnt frame. As soon as the car came to a stop upside down, I smelled gas and just a minute or two later the car was totally burned up.

- Glendale, CO, USA

Design of center console w/shift levers restricts driver's right arm movement for taller drivers, shift lever too large in front of ash tray, potential cause for accident.

- Corning, NY, USA