This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I picked up my vehicle during lunch and noticed the noise en route to airport (travel for work). 72 hours had lapsed before my return date. The car kept making a "revving" noise and ticked/clicked if I did not push the gas pedal down to accelerate quickly. It still makes that noise and the transmission (I was told by a non Jeep mechanic) sounds like it is winding up fast even though the car is moving slow (like a 10 speed bicycle does when you have the gears adjusted incorrectly). I called the dealership when I returned and I was told that I needed to break in the vehicle because it had less than 100 miles. I also reported the noise on two occasions to a dealership in new britain, ct when getting mfg suggested service (documented on their svc forms). The 4 wheel drive gear also was stuck but loosened up after several uses.
I picked up my vehicle during lunch and noticed the noise en route to airport (travel for work). 72 hours had lapsed before my return date. The car kept making a "revving" noise and ticked/clicked if I did not push the gas pedal down to accelerate quickly. It still makes that noise and the transmission (I was told by a non Jeep mechanic) sounds like it is winding up fast even though the car is moving slow (like a 10 speed bicycle does when you have the gears adjusted incorrectly). I called the dealership when I returned and I was told that I needed to break in the vehicle because it had less than 100 miles. I also reported the noise on two occasions to a dealership in new britain, ct when getting mfg suggested service (documented on their svc forms). The 4 wheel drive gear also was stuck but loosened up after several uses.
Transmission will not shift into park. When you shift into park, then release the shifter, the shifter moves backward into park. Very dangerous. Thank you.
Severe shaking in steering when brake applied started around 17000 miles, when vehicle put in reverse it hesitates and almost stalls then all of the sudden takes off in reverse actually spinning tires, vehicle pulls heavily to right, dealer claimed it was due to the crown in roads
- Greene, ME, USA
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This Jeep has numerous problems and has been to the dealership for service 4 time and they have failed to repair even 1 of our complaints. All complaints other than the pull to the right have been dismissed with the explanation of can not duplicate. They have tried to repair the pull to the right but it only got worse. We were told by a repair tech. That it needed a new part to correct the pulling to the right but Chrysler has failed to install this needed part. We have requested a repurchase of the Jeep under the lemon law but Chrysler denied our request stating that the pull to the right is due to "road crown" and if you hold the steering wheel with a strong to medium grip you don't notice the pull to the right! we have this in writing from the arbitrator that Chrysler hired. The dealership and Chrysler attempted to conceal some service repair forms that had the loose rear hatch problem and the pull to the right. Chrysler stated in letters to the attorney general that we had never brought the rear hatch alarm to the attention of the dealership which was disproved at arbitration but we still never received a copy of the repair sheet even though the dealership has it and provided a copy to the arbitrator. We have parked this Jeep due to the increasing severity of problems. We think this Jeep is dangerous due to it's numerous defects. We refuse to let anyone ride in the back for months due to the rear hatch (which the district manager for Chrysler found was loose at the arbitration hearing by pushing on the bumper and hatch.
When shifting gears the transmission makes a lot of noise. Have had the vehicle in twice, was told that they had another Jeep on the rack with the same problem was waiting for the manufacture rto tell them what to do next. After repeated calls to find out the status of the other Jeep, was told that they had replace the whole transmission on that Jeep and did not fix the problem. So after many calls am told that Chrysler is working on the problem. Also, the Jeep backs off a lot when at 70 miles per hour. Wrote the manufacture, but have not heard from them.
When transmission is trying to shift into another gear, would make a clunking noise. Have taken vehicle to dealership 6 times for the problem. Mechanic had indicated that noise could not be located, informed owner all Jeep make clunking noises.
Vehicle jumped out of gear from park to reverse, accelerating almost 30 mph. Dealer previously replaced transmission for "it was not grounded properly". please add additional information.
Vehicle was placed in the park position. Then, consumer shifted gear from park to reverse, backed up about a few inches, and vehicle suddenly accelerated more than half a block in reverse, crashing into an apartment building. Vehicle was totaled.
Consumer's wife was driving a leased grand, Cherokee, at approximately 5 miles. Brought it back, and parked it in driveway, took foot off brake, and automobile immediately took off. It went straight through consumer's garage, hitting other car that was parked in garage, causing damage to it before coming to a holt.
Vehicle has an intermittent shifting problems. When slowing down, vehicle will jerk as it searches for gears. Also, it shifts down one gear lower than it should. Dealer has inspected vehicle 4 times, and could not find cause.
The quadra drive system includes the differential, transmission, and gerotor couplings and pumps. When the automatic transmission is shifting from one gear to the next it hesitates in neutral long enough for all the power to be transferred to the front wheels. When the transimssion does engage the next gear all of the power is transferred back to the rear wheels resulting in a loud thud. I do not know how the vehicle would respond when road conditions were not optimal. The manufacture response has been they have not been able to duplicate the problem.
Note: Rental car. Parked vehicle after backing up moderately inclined driveway. Set transmission in park. Did not set parking brake nor chock wheels. Vehicle was stable for several minutes (brought one child into house) but then began to roll down hill. Was not slipping on pavement; was not driving engine (as with standard shift.) could not stop vehicle by holding back. Transmission was still in park, not dislodged (confirmed this fact). Pulled parking brake and vehicle stopped (no harm no foul.) but did not expect vehicle with automatic transmission set in park to be mobile at all. Did report this to rental agent when returning vehicle.
Intermitant, increasingly frequent, unexpected down-shifting and up-shifting at different speeds with associated transmission jerks and bangs of varying but severe intensity. Dealer admits cannot repair vehicle after 5 attempts in last 11 months inspite of ongoing contact with manufacturer and replacement of all associated electrical and computer components. Dealer admits vehicle is unsafe and will not release it. Vehicle has been out of service for 37 days, including 21 days as of this writing since last return.
The speed control will not hold a consistant speed, it will slowly drop in speed on level ground, down hill, and up hill. When the speed drops to a certain level the transmission will shift to a lower gear and then founder some more. The dealership doesn't seem to be able to find anything wrong with the unit from their computer checking. I have been to the dealership 4 times with no luck.
The first week I owned my brand new vehicle, it started clunking and jerking. Several weeks later, they replaced the drive shaft. I continue to have similar and other problems with the transmission, gear shifting, brakes, etc...I inquired of the dealership whether or not there were any reported manufacturers defects and they said no. They lied.
A D V E R T I S E M E N T S
- Astoria, OR, USA