The first time this happened, I was moving my car out of the garage and as I backed out of my driveway, the steering wheel froze and I was unable to turn it at all. I had to shut of the car then turn it back on again. The scond time I was driving down the street and needed to turn my steering wheel to the left, and it froze up.I was unable to turn my steering wheel at all. I had to stop my vehicle in the middle of the road, put it in park and turn it off, then back on again to reset it. I looked up on the internet any recalls and I was given a technical service bulletin that there is a problem with the steering: Gear box. However, the dealerships will not fix it for free.

- Carol Stream, IL, USA

The DaimlerChrysler district manager for Maryland and D.C. first told me that the "crown" of the roadway was the cause of my problems with this 2000 Jeep grand lemon - when pressed to present a more creditable explanation for the extreme steering pull to the right side of the roadway, his answer was: "Mr. Jackson, I'm telling you as the Washington zone manager for daimler Chrysler that I cannot find any problems with this Jeep and as the zone manager for Maryland I say you do not have a problem, therefore DaimlerChrysler does not consider this Jeep to be defective. As the daimler Chrysler zone manager I am telling you that in my opinion there are no problems with this vehicle". --- what a load of '!@#$% !!!!!!!! --- (a complimentary load of '!@#$% seems to be standard equipment on all Jeep Grand Cherokee and this is one feature I could do without) --- the daimerchrysler people have proven to me that they are arrogant, flat out liars. They just laughed at me when I said I would be reporting these problems to NHTSA. They just don't care. -- in two or three years, when daimler-Benz finally dumps the Chrysler division into that deep cesspool of defective products and obscene customer service, I will be happy to attend the corporate liquidation sale in auburn hills - driving my new Honda.

- Baltimore, MD, USA