This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transfer case bad on delivery. Snap ring not installed unit replaced. Brake rotors warp every 20K miles. Replaced with aftermarket at 40K.. steering column clunk and feels loose. Dealer replaced with new, same problem exists. Excessive clunking and looseness in driveline. Loud clunk park to reverse dealer says normal but lots of complaints.
Re: braking system, vehicle has always had shimmy or pulsation and feel that vehicle will not stop. Complained to dealer at 9,000, 20,000 and again at 34,000 miles as well as numerous times while at dealer for oil changes. Always told this is just how vehicle brakes until 34,000 when told that all pads need replacement and rotors are warped. Chrysler refuses to pay or acknowledge defect despite my record of complaints. Re: drive shaft, vehicle clunks as stopping and takes a long time switching gears. Complained at 5,000, 9,000, 20,000, and 34,000. Drive shaft supposedly replaced at 5,000 and 9,000 miles, although independent mechanic doubts upon review. Chrysler considering another replacement after 34,000 mile complaint.
Excessive driveline whine at speeds above 55mph, when accelerating & decelerrating. Very annoying/ unable to remedy situation with dealer. Called Jeep customer service. No help at all, dealer says normal.
The first week I owned my brand new vehicle, it started clunking and jerking. Several weeks later, they replaced the drive shaft. I continue to have similar and other problems with the transmission, gear shifting, brakes, etc...I inquired of the dealership whether or not there were any reported manufacturers defects and they said no. They lied.
- Honolulu, HI, USA
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Driveshaft and yoke are defective in the Jeep Grand Cherokee. This is a known problem to Chrysler and the refuse to fix it. I paid over $39000 for my vehicle, and I'm convinced that it is not safe at highway speeds. There are several class action lawsuits underway against Jeep for this same problem. They have even set up complaint forums in some automobile review web sites. I would appreciate any help you may be able to provide in this matter. Chrysler knows of the problem but after 4 service attemps they cant fix it.
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- Fairport, NY, USA