This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 1999 Jeep Grand Cherokee Laredo and the fuel pump went bad and I could smell smoke, like and electrical problem. The mechanic said it was the fuel pump and I authorized him to repair. I then looked online to find that the fuel pump which my Jeep had was a recalled aftermarket fuel pump from Airtex. I called Airtex and they gave me the run around asked me all sorts of questions, are you sure this is the right one and did I have the part to ship back to them. I called the mechanic and he already replaced it with a new Airtex fuel pump and threw the other away. I have the receipt but cannot send the old fuel pump back. They refuse to reimburse me for this recalled product even when my mechanic wrote down the old make and model number of the old recalled fuel pump. This is wrong and unfair. $500 I am out.
99 Jeep Grand Cherokee with engine problems customer states that the RPM's would immediately go up to the 200 or sometimes higher as soon as he starts up the car and also accelerate when the brakes are applied* the consumer stated various parts were replaced, however the problem returned. The consumers wife was driving, when all of a sudden the vehicle started to accelerate on its own, she applied the brakes as hard as she could, however the vehicle continued to proceed in a forward motion. The only solution was to place the vehicle into park. After placing the vehicle in park, the consumers wife placed it in drive again and immediately it started to accelerate uncontrollably. Applying the brakes with full force did not solve the problem. When aaa arrived and started the vehicle, nothing happened. The sudden acceleration happened again while the consumers daughter was driving. During one of the sudden acceleration incidents, the consumers wife was injured. The right front wheel speed sensor was replaced. The coolant radiator fan relay and water pump were replaced. The air bag light was on, the transmission seal was leaking. The fuel pump was replaced. The right and left hub bearing were replaced.
Consumer complained about a transfer case problem. When driving at approximately 40 mph there was a loud clanking sound coming from the front undercarriage. Consumer took the vehicle back to the dealer, and was told the vehicle had dusty brake pads, but that was not the issue. Then, consumer was told that the constant velocity joints were leaking. Also, consumer was told that the driveshaft needed to be replaced. Consumer felt that the dealership did not know what the problem was, and perhaps was covering up the real problem. Recall campaign; component: Fuel system, gasoline:fuel injection system:injectors. The consumer stated that the vehicle would not start. The consumer stated that the engine had an extended crank before starting. Fuel pump assembly and pump crank repair kit installed. The consumer stated that there is a shimmy when the brakes are applied. When sitting at a stop light having the vehicle in gear it vibrates. The left outer cv boot was leaking. The engine light came on. The consumer stated that the transmission slams into gear.
Vehicle was parked and engine running, emergency brake not applied. Vehicle suddenly kicked into reverse and took off, 2 young children inside. Vehicle ended up in a ditch, no injuries. Damage to vehicle unknown at this time. The vehicle has long crank time when cold due to fuel upmp module failure. The right front window mulfunctions but the dealer could not duplicate the problem.
When shifting vehicle in reverse it makes a loud noise and vehicle jerks. Dealership replaced tranfer case twice, and rebuiltd the driveshaft. The vehicle would not start due to fuel pump failure. Driver side wiper blade was worn out. Rear differntial was worn, also the rotors were replaced, the fule injection was serviced cleaned the throttle body, power steering fluid was serviced, tires were rotated, pinion bearings, front axles seals replaced.
When appyling brakes extreme vibrations occurs within front wheels due to pads / rotors and calipers prematurely wearing out, cause unknown. Dealer has replaced warped rotors and brakes several times, consumer has even had recall work done on rotors which is not resolving problem. Door panel warped and splitting at bottom, dealer replaced. Vehicle hard to start in the morning time, dealer replaced faulty fuel pump.
Also had fuel pump failure in conjunction with transmission failure w/in the first year to year and a half of ownership of this vehicle. The dealer contacted Chrysler, but I was not eligible for lemon law coverage. They did extend the warranty on this leased vehicle. (dealership) I have never felt safe in this vehicle, and I cannot believe that we paid $32500 for something that is only worth less than $10000 today. Chrysler should buy these vehicles back from people, but they have been unwilling to assist.
ABS light, and brake light came on, indicating a brake malfunction. Wiring to the right wheel speed sensor was cut by lower control arm. The vehicle has electrical and suspension problems. Driver and passenger side power windows inoperative. Fuel pump failed. Vehicle is leaking transmission fluid due to pan gasket failure. Fuel is leaking from fuel tank due to defective fuel sending unit seal. ABS light, air bag lights are on and A/C blinkers are not working due to ignition switch looses. Vehicle makes noise due to power steering gear assembly failure.
The rotors get warped after 3000 miles they fixed it 5 times and it is continuing again, I had the fuel pump replaced, the transmission slips forward after braking they clame that is normal, I had numerous electrical problems ( windows are not closing, radio, etc.
A D V E R T I S E M E N T S
- Atlanta, GA, USA