This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer complained about a transfer case problem. When driving at approximately 40 mph there was a loud clanking sound coming from the front undercarriage. Consumer took the vehicle back to the dealer, and was told the vehicle had dusty brake pads, but that was not the issue. Then, consumer was told that the constant velocity joints were leaking. Also, consumer was told that the driveshaft needed to be replaced. Consumer felt that the dealership did not know what the problem was, and perhaps was covering up the real problem. Recall campaign; component: Fuel system, gasoline:fuel injection system:injectors. The consumer stated that the vehicle would not start. The consumer stated that the engine had an extended crank before starting. Fuel pump assembly and pump crank repair kit installed. The consumer stated that there is a shimmy when the brakes are applied. When sitting at a stop light having the vehicle in gear it vibrates. The left outer cv boot was leaking. The engine light came on. The consumer stated that the transmission slams into gear.
Clunking and groaning when shifting; drivetrain whins at deceleration; originally, continuous drivetrain whine and loud harmonic drone at speeds over 75 miles per hour - after repairs faint/ continuous clicking noise at approximately 75-83 mph with continuous drive train whine and loud harmonic drone at speeds of 83 mph and above. Three trips to dealer for repairs to date (between July 2 and July 26) with each trip lasting approximately one week. Owner has driven vehicle for no more than 7 contiguous days without having to leave with dealership for repairs and during this "drive time" has had to make numerous trips back to the dealer in order for notification/ negotiation on repairs, diagnosis, actual repairs, etc. Purchase was made contingent upon dealership making full and complete diagnosis and repairs to drivetrain with warranty of all for a one year period; with all costs to dealer. Dealer now is attempting to back out of written agreement - however, negotiations are still being held towards repairs.
Rotors on front brakes overheating and warping..dealer cannot seem to solve problem even by replacing with new rotors. Terrible vibration when braking. Also transmission makes a loud clunking sound when stopped and shifting. Last item is that front tires are cupping...dealer stated that is because the vehicle has full time 4 wheel drive.
The seal-axle drive shaft, gear kit center differential, gear kit ring and pinion, bearing-drive pinion, shim-drive pinion bearing, seal-drive pinion, and shim-differential bearing were all replaced.
The seal-axle drive shaft, gear kit center differential, gear kit ring and pinion, bearing-drive pinion, shim-drive pinion bearing, seal-drive pinion, and shim-differential bearing were all replaced.
When shifting vehicle in reverse it makes a loud noise and vehicle jerks. Dealership replaced tranfer case twice, and rebuiltd the driveshaft. The vehicle would not start due to fuel pump failure. Driver side wiper blade was worn out. Rear differntial was worn, also the rotors were replaced, the fule injection was serviced cleaned the throttle body, power steering fluid was serviced, tires were rotated, pinion bearings, front axles seals replaced.
Rotors on front brakes overheating and warping..dealer cannot seem to solve problem even by replacing with new rotors. Terrible vibration when braking. Also transmission makes a loud clunking sound when stopped and shifting. Last item is that front tires are cupping...dealer stated that is because the vehicle has full time 4 wheel drive.
None of these things have been fixed to date. Dealer was given 2 chances and kept saying they could not see anything. Took to another dealer & they said drive shaft, brakes, pinion & gear, back glass all needed replaced. Would not work on vehicle because of dealer fraud. Bought Oct. 1999 new. Had been in service since Sept. 1998. Did not want to get involved. No safety defect listed in the summary.
Vehicle has an unbearably loud whine in drivetrain. Constant in steady RPM, increaces with deceleration. After complete warmup (20+miles) noise becomes more metalic, or grinding. Dealer has tried changing front drive shaft, insulating coolant lines, changing ring gear and pinion, and changing valves in trans. None worked.
Hello NHTSA, I am writing to file a complaint about my 1999 Jeep Grand Cherokee. Immediately following the purchase (not lease) of my gc, my wife and I noticed a strong jolt in the rear end of the vehicle whenever we came to a stop. I brought our vehicle back to our dealership 2 times for inspection but each time my dealer, manhattan Jeep (a 5-star dealer in New York city) told us that "all of the new '99S do that" and that "all the ones with the V8 do that". that wasn't what I wanted to hear but I thought that it might go away after a few more miles. I now have over 7,000 miles on my vehicle and the problem is getting worse. I have written to customer relations at DaimlerChrysler to report my problem. I do have a case number which they've assigned to me. I was told by customer relations that I should try another dealer. Since I was getting no satisfaction from customer relations, I called the sales department at difeo Chrysler in jersey city, New Jersey and spoke to a sales representative. I posed as a potential buyer of a 2000 Grand Cherokee. I asked about the quality problems that the 1999 model had and I was told by the salesperson that all of the 1999S produced before September 1999 had a defective driveshaft and that they should be replaced. He assured me that the defects had been corrected for the 2000 model year. So now I have customer service denying the problem while the sales department was very well aware of the problem. I now scheduled a service appointment at bayside Chrysler-Plymouth-Jeep in bayside, New York. The service department at bayside immediately knew what the problem was and I was told that I needed a new driveshaft #52099487ac. With such a large number of vechcles affected, shouldn't Jeep have notivied owners and not just dealers about the defect?
At 45+ mph a groan noise that is there when pushing accelorator - dealer replace differntial gear twice still have noise; noise at 72 dealer replaced rear drive shaft, ball joint, and other drive line compents - this reduced noise but it is still there; after doing all this now have noise in rear at 20mph (grinding in differential?) also a noise in front that is hard to describe
A D V E R T I S E M E N T S
- Springfield, MO, USA