This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1999 Jeep Grand Cherokee. The vehicle has 48,677 miles currently. At 14,754 miles they resurfaced the front brake rotors and replaced the pads, this was on October 18, 2000. Then on July 15, 2002, at 28,186 miles the front brake rotors had to be replaced and the pads. On May 3, 2004 at 42,123 miles, the rotors had to be resurfaced and replace the pads. On Monday, July 11, 2005 at 48,502 miles the vehicle was taken in for a lube job and the consumer asked to have the brakes checked because he felt pulsation in the brake. She was told the rotors need to be replaced again and new pads would be needed. The dealership states the brakes are not covered under the warranty because they are considered wear and tear items and only covered for 12 months or 12,000 miles. After speaking with the district service manager, she was reimbursed, $211, for the work done on May 3, 2004. According to the service department, this model is having problems with the front brake system. It is due to the fact that they are no longer made of asbestos. When she called the manufacturer, all they did was read the warranty to him. There was a vibration under the vehicle, pulsation from the brakes, a leaking transfer case, rear differential leak, vibration in the front end, a slight brake pulsation, regular pulsation from the brakes, grinding sound rear end, and radiator leaking.
My 1999 Jeep Grand Cherokee's radiator fan failed to work, causing the vehicle to overheat. This was diagnosed as an inoperative fan relay by a Jeep dealer. This issue is one of many intermittent mechanical problems plaguing this vehicle since purchasing it new, however this complaint is being filed for 4 specific reasons: 1) this type of problem resulting in total failure should not occur in such a new vehicle, 2) a breakdown of this type (overheat) may cause collateral damage to the vehicle which will not be known about until a future event occurs, 3) I am a women who travels alone often and any breakdown puts my personal safety at risk, 4) to help prevent others from experiencing this if this report assists in determining that this issue is a systemic problem with this vehicle. I understand that proactive resolution of this problem was not likely, however I have attempted to find out information on systemic problems with 1999 Jeep Grand Cherokee in order to be an informed consumer and be proactive in my maintenance checks of my vehicle to avoid breakdown. This information is not readily available from the dealerships, therefore it puts the consumer at more risk than necessary. Daimler Chrysler should take more responsibility and improve communication on these issues. This model year vehicle has been plagued with known problems, two of which cost me the loss of my vehicle over 2 different weekends, 2 different breakdown events while I was driving alone, in addition to at least 12 other service events.
A D V E R T I S E M E N T S
- Medfield, MA, USA