This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This incident started with a clunking noise we thought was the muffler system, in fact, the day before the car failed we had the muffler replaced. On 6/17/09 while our daughter was driving, the vehicle veered sharply to the left, she pulled over, a police officer assisted and followed her for a while to see what the problem was. It didn't do it while the police officer watched. After the police officer left, the vehicle lurched again and our daughter pulled over and called her father, he drove the vehicle and that is when the frame broke and the support to the rear axle separated from the frame. The rear wheel on the passenger side was bound against the front of the rear wheel well leaving the vehicle completely undriveable. The vehicle was then put on a trailer and delivered to our mechanic. We paid our mechanic to repair it before we thought of pursuing a claim through Chrysler. We contacted Chrysler and was given a case no. 18690533 and was told we needed to take it to a Jeep dealer. As instructed by Chrysler, we took the vehicle to royal Chrysler in owego, New York. Royal was very friendly and supportive to us and after inspection, stated it was the "most corroded underbody they had every seen" and communicated the same to Chrysler directly. Chrysler was not at all interested in entertaining our claim and stated it was too far out of warranty. We currently own 3 Jeep and expected Chrysler to stand behind their product. It is not a vehicle we feel comfortable having our teenage daughters drive. After numerous telephone calls to Chrysler by both the dealer and ourselves, they flatly refused to entertain the claim and even refused to allow us to even talk to a manager. The potential for what could have happened to all 3 of our daughters (all 3 were in the car at the time) had they been driving on the highway at 60 mph is frightening. The fact that Chrysler is unwilling to recognize and correct this situation is unacceptable.
A D V E R T I S E M E N T S
- Binghamton, NY, USA