1998 Jeep Grand Cherokee with recall for the floor shifter. Customer states that the dealer never informed him of a recall on his vehicle for the floor shifter since it was put in place in 2002. The consumer stated there is a clicking noise coming from the steering and the mechanic recommended the clock spring be replaced. The consumer stated the cv joints had to be replaced. The consumer received a second opinion about the cv joints and was told it was related to the viscous coupler being worn which was the real problem. The dealer stated minor driver side valve leak, rear main seal seeping, and rear viscous coupler was worn with noticeable hopping felt in the vehicle.

- Reno, NV, USA

1998 Jeep Grand Cherokee, complaint #1 filed in may, 2003 for same defective failure part-power train: Driveline: Constant velocity joint. August 22, 2003 same brand new $700 drive shaft cracked and broke for second time, 2 days short of 3 months same (new) part has broken again. This Jeep was purchased on 5/7/03 and has now become a serious matter. A brand new drive shaft installed not even 3 months old had gone out again. We have owned this Jeep since 5/7/03 and have replaced front brake pads, front driver's side rotor, 2 oil changes, spark plugs, lube, rear & front differential fluid and changed oil in the transer case, on top of ordering a brand new drive shaft that broke the first time 2 weeks after driving it off the used car lot. Now, 8/22/03 the new drive shaft has broken again, problems with the cv boot. The Jeep has not been taken off road. It is driven to and from work, approximately 50-60 miles per week. Less than 3,000 miles since the new drive shaft was installed, it has broken once again. Apparently this problem is common, yet the manufacturer refuses to recall the defect. It is not in our interest or financial stability to keep this automobile, yet we hate to see the next buyer to endure such hardship and costs obtained with the ownership of it either. We have no choice but to trade it in once the part is replaced a second time, this has been a nuisance and a very stressful situation that we find ourselves in regarding ownership of this vehicle. It's a crime that a dealer can sell such an item to unknowing consumers. We've learned that it is best to buy new and it a deal seems to good to be true. In this fact, it truly was.

- Rocky Gap, VA, USA

Cv joint/boot on front of 1998 Jeep Grand Cherokee limited broke dropping the full time 4 wheel drive shaft. Auto purchase included 100% warranty 1 year or 15,000 miles on internal powertrain. Warranty co. Say damage is not considered part of internal powertrain. Two weeks after leaving the lot, I now have a 2-wheel drive. My husband & I ordered a brand new cvj/drive shaft and have been waiting for over 2 weeks for delivery, we have been given the run around. The dealer that we bought the part through says 118 of these are currently on order with the manufacturer and they are on B/O due to the demand. We've made a payment on a 4 X 4 automobile we rode for 2 weeks that is now a parked 2 wheel drive.

- Rocky Gap, VA, USA

The flexible rubber boots which seal the front cv joints have already developed cracks after only 38000 miles. The cracks result in sand and debris collecting in the drive shafts of the front wheel drive. The left side has developed the most severe damage, but a dealer repair shop has indicated that the right side has also developed some damage. My main concern here is not just the potential safety issue but also the inevitable reoccurring cost. I have been quoted a minimum of $350 to repair the boots. The dealership which I have taken my Jeep to highly recommends that both, the front boots and axle assemblies be replaced, which would be a minimum cost of $425. The previous owner had purchased the vehicle brand new. When I purchased it from him, I met with him at his place of business and talked with him and several of his employees. Everyone, including the owner himself, emphaticaly stated that he (the owner) in no way has misused ther vehicle or has ever taken it off the road. I thouroghly discussed the history of the vehicle with the original owner and I had concluded that there was no abuse or neglect. The vehicle had been meticulously maintained. I myself also had not even used the vehicle on anything but a paved road. Therefore, if this occurs so easily after only 38000 miles or perhaps even sooner, from casual driving, then it is not feasable for me to even keep the vehicle, or anyone else for that matter. I would like to know if Chrysler has a fix for this problem; because, there is no doubt that others are having similar problems. Thank you, [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Clewiston, FL, USA