This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1998 Jeep Grand Cherokee with recall for the floor shifter. Customer states that the dealer never informed him of a recall on his vehicle for the floor shifter since it was put in place in 2002. The consumer stated there is a clicking noise coming from the steering and the mechanic recommended the clock spring be replaced. The consumer stated the cv joints had to be replaced. The consumer received a second opinion about the cv joints and was told it was related to the viscous coupler being worn which was the real problem. The dealer stated minor driver side valve leak, rear main seal seeping, and rear viscous coupler was worn with noticeable hopping felt in the vehicle.
I had taken my 1998 Jeep Grand Cherokee into a very dependable and honest repair shop in san antonio tx for an issue and while they test drove the vehicle they noted a noise from the rear of the vehicle. Of course, I assumed this was rode noise and didn't think anything of it. They informed me that it was a common issue with that model of vehicle. This was during the week of June 2004. The main problem is that I purchased the vehicle July 4, 2001 in austin tx and I thought I purchased a 3 year extended service plan. Which should have covered it. What I found out is that I purchased a plan that extended the original cars coverage for 3 years. I ended up purchasing a contract for a period I did not own the car. The plan expired on June 10, 2004. This was very misleading by the car dealership I bought the car from and the Chrysler warranty company when I called about it during June while the car was in the repair shop. The warranty company would not cover the cost of the repair approximately $2,000 because they had previous claims on the vehicle. I feel this repair should have been covered because I purchased a three year extended warranty plan on July 4, 2001 which to me should have ended July 4, 2004 and the rear axle is a common issue with this model of vehicle. Had I known the "road noise" was really a problem coming into existence or had I paid closer attention to the warranty information when I received it this could all have been avoided. If this is not an issue you can offer any advice or assistance on please let me know. The incident date below is an approximation. I do not have the repair order in front of me with the exact dates. Your website was brought to my attention today and I wanted to get the details to you as soon as possible. If you can assist with any of the warranty work with Chrysler I can provide exact dates and policy information as necessary. Thank you.
Manufacturer although acknowledges problem by tsb fix will not repair because it has run out of warranty. Problem is I know over a dozen people with the same problem with many much more voicing concerns at internet Jeep related forums.no safety defect listed.
When accelerating or breaking, noise came from rear end.was informed that if not fixed soon that the rear end could fail resulting in a possible accident. Was informed by dealer repairing that this type of problem is a result of hauling more the the vehicle can handle. No hitch as ever been put on vehicle.also informed that its a possible defect.regional representitive for chyrsler\Jeep states no defect seen.milage is way to low for this to have just happened.
Consumer was traveling on highwayand and rear axle broke, and she lost steering. Vehicle had to be towed th the dealership. Mechanic had to have the axle welded.
A D V E R T I S E M E N T S
- Reno, NV, USA