This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The contact was not able to complete the process for Chrysler's buy back program due to the manufacturer's refusal. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact was notified that the manufacturer would not complete the buy back program due to the campaign's expiration. The contact was not provided a case number from the various representatives with which he spoke. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 1998 Jeep Grand Cherokee. While attempting to reverse the vehicle, the reverse lights failed to illuminate. The failure recurred on numerous occasions. The vehicle was inspected by an independent mechanic, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was previously repaired per NHTSA campaign number: 13V252000 (fuel system; gasoline, structure). The failure mileage was 185,000. Updated 07/13/16 the consumer stated the back up lights stopped working, after the recall was performed. Updated 07/20/16
Letter from consumer regarding a safety recall on two of his vehicles (1998 Jeep Grand Cherokee and 1995 Jeep Grand Cherokee) ; response expected. The consumer discovered corrosion on the left frame rail, but not the right. The consumer was quoted a price of $3,00 to replace the left frame rail.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Altoona, PA, USA
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The contact owns a 1998 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 1998 Jeep Laredo. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue.the contact had not experienced a failure.
1998 Jeep Grand Cherokee received a notice to bring Jeep for installation of a bumper hitch to protect the gas tank in a low speed rear end collision. The dealer informed the consumer, they could not remove the nuts and bolts to install the hitch and he would need to pay someone to remove them.
The contact owns a 1998 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was taken to the dealer who stated that the recall repairs could not be performed until the rear bumper was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.
The contact owns a 1998 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), but the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was not notified. The VIN was unknown. The contact had not experienced a failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The part needed to repair the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The dealer refused to repair the vehicle under the recall. The vehicle was not repaired and the manufacturer was not notified. The contact had not experienced a failure..updated 11/06/14 the consumer stated manufacturer appeared to have been contacted by the dealer and claimed the recall was performed. The consumer stated the recall was not performed. The dealer would not present any proof of repair under recall. Updated 7/27/2015
I went in to have the recall of my 1998 Jeep Grand Cherokee done this morning (safety recall N45/NHTSA 13V-252 rear structural reinforcement), and the Jeep dealer refused to install the trailer hitch per the recall specifications. They said that it looked fine and put a sticker on it after making me wait for 2 hours. This, even though the aftermarket hitch that is installed on mine is so corroded that the ball and attachment point cannot be removed. When I reminded the dealer of the facts, and that having the hitch sticking out that far from the back exacerbates the hazard that exists, he actually said "that's your problem". so it appears that all of these delays have actually been Chrysler acting in accordance with its internal plan to certify all installed trailer hitches and not install new ones. And in cases like mine where the risk is exacerbated by rusty sharp hitch components that might act as a spear to puncture the tank, dealers could care less. When I obtained a copy of the actual recall document I found that Chrysler has carefully crafted a disincentive for dealers to do anything other than say that any hitch installed meets the standard. They get paid.4 hours for inspecting, but only 1 hour for removing a rusty hitch and installing a completely new one, which would likely take two hours. The manager of the dealership told me that they are losing money on every hitch they install and they have no intention of making hitch wiring work on any of those installed. The dealership even advised me to take my hitch off myself and come back. What a monumental waste of time - mine and yours, since they are clearly thumbing their nose at the letter and spirit of the NHTSA agreement. I appreciate what you are doing here, but to say it's not working is a profound understatement...
1998 Jeep Grand Cherokee. Consumer writes in regards to rear structure reinforcement recall notice. The consumer stated there has been no communication from the dealer, as to when she can get the repairs done on her vehicle, regarding recall # 13V252000.
The contact owns a 1998 Jeep Grand Cherokee. The contact received the recall notification for NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure) however, the part was not available to do the repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 9/18/14 updated 02/4/2015
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had passed a reasonable amount of time for repair. The dealer stated that the part would not be available for several months. The manufacturer was made aware of the failure. The vehicle was not repaired. There were no failures at this time.
The contact owns a 1998 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number:13V252000 (fuel system, gasoline, structure) but was made aware that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure.
The contact owns a 1998 Jeep Grand Cherokee. The contact stated NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed the reasonable amount of time for repair. The dealer stated the part was not available for repair. The contact had not experienced the failure described in the recall.
The contact owns a 1998 Jeep Grand Cherokee. The contact received notification related to NHTSA campaign id number 13V252000 (fuel system, gasoline, structure). The contact stated that repairs were not taken care of in a reasonable amount of time. The dealer indicated that the parts were not available. Contact had not experience a failure. The manufacturer was contacted, but not action from them. Updated 6/10/14
A D V E R T I S E M E N T S
- Park Ridge, NJ, USA