This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The heated seat on the driver's side of the consumer's 1998 Jeep Grand Cherokee ltd malfunctioned. As a result the system burned through the leather seat in the lumbar region. The consumer contacted the manufacturer but the refused to provided any assistance.
Parked and locked vehicle caught on fire. Origin of fire front passenger seat. Probable seat heater defect. Entire interior destroyed. Investigation by Chrysler complete. Chrysler said they could find no reason the seat caught on fire by itself in an unoccupied off vehicle. There was no vandalism as the vehicle was opened by the fire department. Seat heater was used for the first time this year the prior weekend and on the day of the fire smelt a burning odor while driving but assumed it coming from outside the vehicle. After parking the vehicle was notified of the fire after 3 hours.
Seat warmer, when on, gets extremely hot, approximately 214 degrees. Dealer contacted, and cannot remedy the problem. Problem occurred three times. Also, steering gear box locked up and was replaced/transfer case was making noise and was replaced. Provide further information.
- Mahwah, NJ, USA
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- Hartford, WI, USA