After experiencing the first flat tire in 8 years, we needed to change the wheel and had to use the lug wrench provided with the vehicle for the first time. The wrench was applied and a great deal of force was needed to loosen the lug nuts. After completing the tire change we went to replace the lug wrench and noted that it would no longer fold. Upon closer examination we saw that the hole where the socket connects to the handle had stretched because of the force applied to loosen the lug nuts. We are thankful that the wrench did not break while force was being applied. A sudden break at that point would certainly have resulted in injury. We did check the owner''s manual to see if there was any warning about the obvious strength limitations of the lug wrench to prevent this type of failure but found none. It appears that either there was a defect in our lug wrench ( the number stamped on it was 7K09 2) or there was a failure on your part to warn the consumer about the inherent defect in the design of the lug wrench.

- South Wales, NY, USA

I had my front brake rotors replaced at 67,220 miles - at that time the front brakes were shot, yet the rear brakes had 50% life remaining (appears to be undue pressure placed on front brakes. After only 5,000 miles, the vehicle pulsated while braking. So at 73,091 miles at had front brakes resurfaced, at which time the mechanic acknowledged that the brakes were already showing signs of over heating and were already warped. I had rear brakes done (even though they had sufficient life remaining) at the same time in case that contributed to the problem. I now have 16,000 miles on the front brakes (10,000 miles after first resurfacing), they again are pulsating strongly, and require undue pressure from my foot to make them work appropriately....especially on the highway. I consider this a serious safety hazard and as a result of the engineering and/or manufacturing of the brakes.

- Lino Lakes, MN, USA

Keyless remote inoperative. Nlm

- Pittsfield, MA, USA