This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Jeep Grand Cherokee. While driving 35 mph, the vehicle began to vibrate violently. The vehicle was taken to a dealer where it was diagnosed that the front upper arm bushings and sway bar needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 166,000.
The contact owns a 1997 Jeep Grand Cherokee. While driving at 50 mph, the front end of the vehicle started to vibrate. The contact stated that when the speed increased over 60 mph the vibration stops. The failure recurred several times. The vehicle was taken to independent mechanic for diagnostic testing. The technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 130,000. The VIN was not available.
We finally got our N45 recall done. Each time we called Chrysler, we got different instructions and information. They seem to tell one anything just to get one to have it done, then they go back on what they said. I was told the Jeep would be inspected first to see if it was safe. My Jeep was not inspected, the trailer hitch was replaced. The ball mount which we have does not fit the replacement. The onus should not be upon us to shop and pay for a new ball mount in summation: How can we get them to send or deliver to us a ball mount which fits trailer hitch they installed, or at least re-imburse us if we have to buy one ? I have mentioned this to each of the many people I have spoken to at Chrysler (when I could get through after waiting a very long time) their answer to this was "we are not into towing we are into safety".
I purchased a 1997 Jeep Grand Cherokee from meeker hills auto W215N11251 appleton ave germantown, wi 53022. The dealers safety checklist indicated that all was checked and found to be safe. At the time of sale, the salesman "chad" stated to myself and my relative that if anything was wrong with the vehicle that I should contact them immediately. 2 days after purchasing the vehicle I called to alert them of some problems, I immediately took the vehicle back. I took the vehicle back on 4 occasions only to be told that nothing is wrong with the vehicle, finally I took the vehicle to milwaukee area technical college (matc) and had the instructor to look at the vehicle, and was told that there lots of repairs that need to be done. I contacted the dealership and was told by the owner that I can trade the vehicle for another vehicle and pay the difference. They were not willing to repair anything. I had the repairs done at matc at a cost of $750 parts only. I want to file a complaint. Please let me know what I must do further. Thanks
The vehicle failed inspection because the ball joints needed to be replaced. There were no warning signs that the ball joint needed to be replaced prior to this situation.
- Romney, WV, USA
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While traveling at 55 mph vehicle veered off to the left. The consumer was able to pull the vehicle back into traffic, striking a guard rail and rolling over several times.
Paint on vehicle appears bubbly. Power windows stopped working-replaced motor rear end has noise like a roar-diagnosed with bad rear end transmission does not shift like it should-diagnosed as bad brakes growling-
While driving down a steep hill, vehicle began to shimmy, brakes locked, and consumer had no control of vehicle, it was determined by a mechanic that vehicle contained two cracked axles on the front end, trac bar was replaced, as well as wheel bearings.
Jeep was dragging in drivetrain like vehicle was pulling something. Cross pin in differential was walking in the case because it was elongating, causing screw that holds cross pin to break. Mechanic ordered parts from Chrysler, who has been repairing a lot of the same problems.
While driving at 65 mph all of a sudden Cherokee started rocking back and forth violently. Driver was able to exit off freeway safely. Jeep was driven to a near by dealership. Attendant found oil dripping from the shock suspension rod. Jeep will be taken to a dealership in town for repairs.
On-going problem with vehicle wandering to the right, while driving at high speed (approx 50 mph or more). Vehicle in/out of dealer shop and nothing appears to correct the problem. Can NHTSA help in this matter.
Vehicle experiences vibration which causes vehicle to lose control. Vehicle has been in /out of dealer shop on two occasions. Consumer was informed that the problem could not be duplicated. Your help in this matter would be appreciated.
The fuel sending unit replaced 4 times(car stops in traffic),power steering pulley disentigrated while driving(had no steering), front and rear axles have been rebuilt or replaced 2times, transmission has been replaced, transfer case has been replaced, air conditioning condenser and hoses replaced 3times, and numerous other problems......
While going 30 mph, vehicle was broadsided by a 1988 Chrysler moving in excess of local speed, vehicle lost control/flipped over three times, resulting in injuries and extensive damage.
- Manalapan, NJ, USA
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A D V E R T I S E M E N T S
- Puntagorda, FL, USA