This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1) my 1997 Jeep Grand Cherokee limited with 59,000 miles began making an unusual sound while being driven. The sound was constant at all speeds. The vehicle was examined by an independent repair shop, mickey's Goodyear of romeoville, il. 2) the root cause of the noise was detemined to be failure of the axle bearings and differential gear bearings. The failure of this type should not have happened with the low milage of the vehicle. An internet search using google will yield hundreds of complaints by owners of similar make and model. The selling dealer and Chrysler corporation deny that the problem is widespread. I believe that this can be a potentially deadly situation if the failed parts would have caused the rear drivetrain to lockup. 3) the vehicle is currently being worked on to replace both axle shafts and all associated bearings at a replacement cost of approximately $2000 photographs were taken of all failed components. A request to retain all old parts. I have requested 100% reimbursement from Chrysler corporation and I am asking for an investigation to determine how widespread this problem is.
Vehicle wanders uncontrollably and has too much emphasis when turning corners, and there us a loud grinding noise coming from beneath the vehicle. Sway bar has been replaced four times within the past five years. Dealer has inspected vehicle, and stated that the vehicle could possibly roll over.
Noticed rattle in front somewhere. Took Jeep to dealer at 54,358 miles. They stated that sway bar links needed to be replaced, however, not a safety issue. Later, was on a trip and nearly lost control of vehicle while driving on rough road. Entire front end started to bounce up and down and I thought a wheel had fallen off. Got vehicle stopped. Then it seemed to drive normally. I checked to see if anything was broken and found nothing. Next morning took to dealer in new britain, ct and they stated this is common problem with this vehicle. They replaced, not under warranty, and now seems fine. I was charged for labor and material - not covered under extended service contract I purchased. Seems like a safety issue to me, if you are apt to lose control.
1)"front sway link eliminator bars" both failed after front cv joint replacement causing very poor/dangerous handling. Dealer refuses to consider that prior removal caused damage, says they were rusty. 2) windshield wipers fail while going over bumps. Dealer refuses to cover under warranty. Wants nearly $400 for repair. 3) door locks, dome lights lock and unlock by themselves while vehicle is running or not, causing passangers/keys to be locked inside. Dealer refuses to fix. 4) check engine light comes on and vehicle fails to start, after several minutes vehicle then starts. Dealer refuses to believe there is a problem and won't fix under warranty.
Brakes pulsate causing pulling and steering wheel vibration, replaced pads and rotors, replace all four rotors the second time, scraping noise from rear axle, bad end bearing and cracked skin in rear axle, replaced rear axle gear set.
The rear-end whines between 65-55 mph after letting off the gas pedal. I have had the rear bearings replaced, as well as 2 new rear-end assemblies put into the vehicle. The manufacturer has been notified
A D V E R T I S E M E N T S
- New Brighton, PA, USA