10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
33,897 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

1997 Jeep Grand Cherokee miscellaneous problems

miscellaneous problem

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1997 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #30

May 082018

Grand Cherokee

  • 120,000 miles

A D V E R T I S E M E N T S

The horn on my 1997 Jeep Grand Cherokee stopped working a year ago, affecting my ability to warn others of safety issues. Mechanics tell me the horn "button" is embedded in the safety airbag in the steering wheel and can only be fixed by replacing the entire, costly airbag. That can be hundreds of dollars. I believe that horn switch replacement should be a recall item and the manufacturer should replace the switch, which required replacing the air bag. Or, the manufacturer should be required to add a supplemental switch on the dash to control the horn.

- Tavares, FL, USA

problem #29

Nov 252017

Grand Cherokee

  • 189,900 miles
Vehicle stalls randomly while driving. Car can be going 70 and stall or just fail to move while still running then stall. This will happen randomly and sometimes will result in a check engine light which then goes out again and the car will run fine for days then happen again.

- San Antonio, TX, USA

problem #28

Jan 222009

Grand Cherokee

  • miles
Car sometimes does not starts. I just get a cranking, is being liked this for a couple of years. Spend money trying to fix it. But they can not find what it is. Always happens when I get to what ever I have to go, , I parked leave and then I comeback a few hours later. And it just cranks and does not start. I leave it there. Comeback the next day and then is starts. Left it w my mechanic for a week and he told, they can not find what it is !!!!

- East Elmhurst, NY, USA

problem #27

Nov 052014

Grand Cherokee

  • 95,165 miles

A D V E R T I S E M E N T S

Ref: Recall N45 for rear structure reinforcement. I scheduled a 10:00 am appointment with cole Chrysler-Dodge-Jeep-Mazda-Fiat in san luis obispo about 3 weeks in advance. My wife and I drove to the appointment yesterday and were told that they would only need between an hour and 1 1/2 hours to do the inspection. Since we had to drive over 20 miles to the dealership, we waited in the waiting room. After an hour and a half, I inquired as to the status of the inspection. I was told that they hadn't even started work on the vehicle and that it would probably be afternoon before they would have someone available to do the work. Since had been assured both when making the appointment and again when showing up for the appointment that the inspection wouldn't take long, we asked her to contact with the service manager. My wife overheard the service manager tell our rep that she should tell customers that the vehicle should be dropped for an entire day (any warranty work, that is). It's pretty clear to us that the cole dealership could really care less about the customer in regards to recalls and/or warranty work (lowest priority) and we lost 1/2 day of time and gas to trying to take care of this. We asked to have the car brought to us since we were leaving. Our rep asked if we'd like to setup another date for the inspection and we said no! we wasted enough time and money and we won't be taking our Jeep in for the recall inspection to any Chrysler dealer.

- Atascadero, CA, USA

problem #26

Sep 222013

Grand Cherokee

  • 265,000 miles
Vehicle stalled, backfired, shows that I have more gas in vehicle than I have. Getting harder to restart. Stalls in traffic. Why haven't the government recall these vehicles.I read so many of same complaints and nothing seems to be done. These vehicles are unsafe!!!!!!!!!!!!!

- Savannah, GA, USA

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problem #25

Apr 012002

Grand Cherokee

  • 100,003 miles
1. came out of gear when in park and crashed sustaining $5000 dollars in damage. Had received a letter from daimler-Chrysler in 2002, however it was not dated stating the car could do this. No recalls were present at the time. They denied any problem when car crashed. Called an attorney who was a relative that told without a doubt (100%) the car would do this. He then called me back and stated he could not represent me because he represented daimler-Chrysler. He was hired by Chrysler after he bought a viper from them that was a lemon and he shoved it you know where and won. They realized what an outstanding attorney he was then hired him. Talk about family ethics. They finally installed the secondary detent system in 12/2008. I was told it was repaired. 2 the car is stalling at high speeds, during U turns, while at stop signs. It to dangerous to drive. Jeep keeps telling me they can not find anything on diagnostics. I was out of town 250 miles from home and they want me to drive an unsafe vehicle back to the. They have been rude, evasive and blaming me. After $500 there diagnostics showed nothing. It has been to 5 other mechanics and know one has been able to diagnose the problem. I now have a 1997 Grand Cherokee limited that is loaded that is dangerous and worth nothing. 3 if they insist on arbitration and a chance to fix it you will lose. It is worth your money to hire a lemon law attorney from the very beginning.

- Fresno, CA, USA

problem #24

Jan 222007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 235,000 miles

A D V E R T I S E M E N T S

Took Jeep to dealer on Jan 22 07 for ABS light check. Was notified my dealer that there was a recall on my car for secondary detent system recall BO2. Dealer serviced detent recall malfunction. When I picked up the car the automatic shift lever would not go down to 1st and 2nd gear, it was being blocked by an internal obstacle under the shift council. Took car in next day around 11:30 am and service writer wanted to keep car overnight. Set appointment with him to bring it in next day Jan 24 07. Dealer advised me that my shifting bezel was broken and needed to be replaced for $95. I advised dealer that shifter worked fine when I brought it in and that they needed to fix whatever it is that they broke. Dealer replied that it was broke before I brought it in and working on the council caused things to shift and thus caused the obstacle. I arrived at the dealer and they said that if I had not brought in my car that it would still be working fine., dealer agreed with me but wants $95 to fix it.,.I declined the offer. Took car home and removed shifting council to find that red shift marker was no longer centered around the shift lever and a rubber washer was no longer centered around the shifter. Pulling the shifter back towards drive caused the shifter to be stuck at drive because the red shift marker bezel would not allow shifter to go any further and thus blocked shifter from going from 1st or 2nd gears. While driving the car in this condition the shifter would pop into neutral when a road bump was hit and thus I would loose power, thus an unsafe driving condition. Upon picking my car up on Jan 22 07 around 5 pm I was not advised that my shifter was not working properly or that I was driving off in a vehicle that now had an unsafe driving condition.

- Port Hueneme, CA, USA

problem #23

Jul 152002

Grand Cherokee

  • Automatic transmission
  • 56 miles
I purchased this 1997, Jeep Grand Cherokee from broadway Volkswagen on auto row in oakland ca. At the time the odometer read 48,080K. Two weeks ago the car stopped running while I was driving it. I had to have it towed to albera bros. Jeep/Chrysler dealership where I"ve taken the vehicle since I purchased it. I also purchased a warranty, for $1500 at the time that I purchase the vehicle, which was contained in the contract of the automobile installment payments. The warranty was to cover all repair that is cover for 72 months or 100K miles. I contacted the warranty company, warentech, who's headquarters are in Texas and was advised that they would have to send someone out to look at the car. Someone did come out look at the car and took pictures. After a few days I contacted warentech and was advised that they would have to review the information and would get back to me. After several more days I contacted warentech again. I was advised that they needed me fax them my maintenance records verifying that I had maintained the vehicle. I faxed warentech copies of all recent maintenance records. After two or three more days, I once again contacted warentech and was advised that I needed to send more maintenance records and if I didn't have anymore they would deny coverage for repair to the vehicle. I faxed over a total of 13 more records of maintenance verifying that oil changes as well as other maintenance records. That was two days ago and I"ve not heard anything from warentech since. I have already paid $125 dollars to have the car towed to the dealership and have paid another $140 for a rental car to get to and from work. I am very afraid that warentech is going to refuse to pay for the repairs they've already had almost 2-weeks and nothing has been done. I pay $546 a month car not via payroll deduction and have never missed a payment this for two years and I still owe over$18K for the car. I don't know what to do.

- San Franciso, CA, USA

problem #22

Feb 152003

Grand Cherokee

  • Automatic transmission
  • 0 miles
Paint on vehicle appears bubbly. Power windows stopped working-replaced motor rear end has noise like a roar-diagnosed with bad rear end transmission does not shift like it should-diagnosed as bad brakes growling-

- Texarkana, AR, USA

problem #21

Sep 152003

Grand Cherokee

  • Automatic transmission
  • 11,800 miles
Seals and gaskets needs to be replace transfer case input shaft seal(B) extension housing seal A/T (B) includes R&I 4WD transfer case atf sealant water pump radiator hose lower hose

- Concord, VA, USA

problem #20

Oct 012003

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The paint and clear coat on a $37,000 SUV is coming off, not due to the fact that is waxed once a week, this is a huge let down and I will never buy another one ever again.

- Bellows Falls, VT, USA

problem #19

Jul 281999

Grand Cherokee 4WD

  • Automatic transmission
  • miles
Rear end went out and vehicle was inoperable. Contacted dealer and wheel bearings were replaced. Rear end has been replaced twice already. Keyless remote failed. Fuel gauge failed. Buzzing noise when unlocking the doors. Transfer case leaking. Rear end makes noise, dealer rebuilt differential. Left front wheel makes noise.

- Louyville, KY, USA

problem #18

May 082001

Grand Cherokee

  • Automatic transmission
  • miles
Ignition impossible, key not working and no contact available, even if new battery installed. Practically a dead car. Power train failure has been experienced in moments of steering wheel drive, when the system expecially at moderate speed pratically does not work anymore. Grateful for any information and help which could be offered.

- Madrid Spain, AK, USA

problem #17

Jul 102001

Grand Cherokee 4WD

  • miles
RPM's to 4000, mph 30; dealer claims problems with other customers with same problem. Diagnosed as "valve body and governor censor" replacement. Engine check light has been an ongoing problem since vehicle was purchase. Sometimes it goes off prior to the dealer, other times dealer claims its a minor problem. Warranty applied most times, now I am being nit picked everytime the engine light goes on, but this time it is serious.

- Livonia, MI, USA

problem #16

May 082001

Grand Cherokee

  • Automatic transmission
  • miles
Ignition impossible, key not working and no contact available, even if new battery installed. Practically a dead car. Power train failure has been experienced in moments of steering wheel drive, when the system expecially at moderate speed pratically does not work anymore. Grateful for any information and help which could be offered.

- Madrid Spain, AK, USA

problem #15

Feb 012001

Grand Cherokee

  • miles
Engine check light stays on, but vehicle doesn't show any problems. Dealer has tried several different remedies. Dealer fels fuel vapor canister needs to be replaced. Consumer will add mor information.

- West Milford, NJ, USA

problem #14

Oct 012000

Grand Cherokee 4WD

  • miles
I feel this problem should be considered a recall. No safety recall mentione din summary.

- Milford, OH, USA

problem #13

Mar 242000

Grand Cherokee 4WD

  • miles
There is a recall on my year and model vehicle for this same problem but the manufacturer says my car is not. I think my car should also be covered for the same problem they are recalling other cars of my year make and mode. No safety defect listed in the summary.

- Fairfax Station, VA, USA

problem #12

Feb 022000

Grand Cherokee 4WD

  • miles
On 2 separate occasions engine repeatedly lost power at highway speed. First incident, engine check appeared & dealer replaced oxygen sensor. Second incident (2 weeks later) dealer unable to determine problem & still looking. Has never happened during city driving. Keeping gas tank full appears to eliminate problem, but may be coincidential.

- Springfield, IL, USA

problem #11

Dec 011999

(reported on)

Grand Cherokee

  • miles
Engine check light comes on and stays on for no apparent reason. Codes indicated the vehicle had been towed, and that the vehicle had lost traction, which was not the case.

- Laguna Hills, CA, USA

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