This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this vehicle and noticed the fuel gauge was fluctuating excessively so I check if there were any recalls for this vehicle. When entering vehicles VIN # it states 0 opened recalls for this vehicle, not sure if it was previously repaired. Please help me resolve this issue. Electrical issues were with rear drivers side window constantly gows down on its on every time I started the ignition. Please help. Thank you
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that the oem trailer hitch was not installed when the vehicle was purchased. The vehicle was not included in NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The dealer (lucas Chrysler Jeep Dodge Ram, 1624 NJ-3838 lumberton, NJ 08048, 609-288-7663) refused to provide a solution and indicated that the vehicle was excluded from the recall campaign. The contact installed an aftermarket trailer hitch. The manufacturer was notified and stated that the vehicle was excluded from the recall campaign. The VIN and failure mileage were not available. Updated 11/01/17 updated 11/3/2017
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 02V053000 (power train) and 13V252000 (fuel system, gasoline, structure); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated that the ignition was failing and caused the vehicle to lose power. The contact took the vehicle to the galanta Chrysler dealer who stated that they were not able to repair the vehicle due to no parts being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 165,893. Parts distribution disconnect.
The engine control module shorts out and causes an onset of problems from wrong air/fuel ratio to shutting off car power while in drive and/or stationary. The vehicle shut off on me going down the highway at a constant speed, then suddenly I was unable to accelerate and was nearly hit by an 18-wheeler. This short in the ECM even caused backfire in my muffler and flooded muffler with gas. I have become aware of this on many Jeep from 1993-1997. Was this a recall at one point? also, the vehicle information center does not work, this also is common. Additionally, the evap canister fittings have just deteriorated, causing the hoses to not get a secure connection and improper emissions.
- Denton, TX, USA
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Last summer I had the vehicle in the shop for intermittently shuts off when driving.they replaced fuel pump. And alternaer and belts.the vehicle was also had a tuneup.the vehicle sta.. iirts right up but when I am driving it will cut off at any time.the vehicle is unsafe.I have put over two thousand dollars in my vehicle.the dealer has taken my money and the vehicle is a death trap.I am retired and I need my car to get around.
I went in for the recall regarding the fuel tank issue (in rear end collisions) - on September 22 2015. I was told that it would take 4-6 weeks in order to receive the mandated 100 dollar gift card. However, as of November 18th 2015 I have not received it. When I've called, I keep being told that the response to the gift card was more than Chrysler was anticipating and that it could be several more weeks before it's even mailed out. Furthermore, nobody on the recall resolution team has any information about when the gift cards will be mailed out, or when they will be received. However, they keep telling customers "4-6 weeks".
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that while driving at 20 mph and hauling a trailer, the tow hitch fractured. The vehicle was taken to a dealer who diagnosed that the hitch needed to the replaced. The vehicle was not repaired. The vehicle was previously inspected under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The manufacturer was not notified of the failure. The failure mileage was 130,000......updated 01/27/16
The contact owns a 1997 Jeep Cherokee. After the vehicle was serviced under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), the steering wheel became difficult to maneuver. In addition, there was excessive smoke coming from the tire and rim on the front passenger side. The contact smelled a burning odor. The vehicle was towed to the dealer where it was diagnosed that the entire braking system failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 141,501.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The vehicle was also included in two other recalls that the dealer did not mention for years nor did they explain the reason the repairs were not completed for NHTSA campaign numbers: 02V053000 (power train) and 97V194000 (fuel system, gasoline). The contact was not experiencing a failure. Updated 12/03/15
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Updated 11/20/15 updated 1/14/2016
The contact owns a 1997 Jeep Grand Cherokee. While driving at approximately 20 mph, there was a fuel odor coming from the vehicle. The contact discovered fuel leaking from the fuel tank. The contact mentioned that the fuel gauge indicated low fuel levels immediately after refueling. In addition, the low fuel warning light illuminated on numerous occasions causing the contact to refuel the vehicle often. The vehicle was inspected by a certified mechanic who stated that the failure was due to the plastic fuel line. The contact also stated that the check engine warning indicator illuminated. The failure occurred on numerous occasions. The vehicle was included in NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 210,000.
The contact owns a 1997 Jeep Grand Cherokee. While driving approximately 55 mph, the vehicle stalled without warning. The vehicle was restarted, but the failure recurred numerous times. The vehicle was taken to an independent mechanic who diagnosed that the coil sensor needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The manufacturer was notified of the failure. The approximate failure mileage was 169,000.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the contact felt that the recall remedy would fail to repair the vehicle. The contact mentioned that if the vehicle were involved in a crash from the rear, the trailer hitch would not protect the fuel tank. The contact was concerned for his safety. The contact had not experienced a failure.
On January 18th 2014 I was parked on the side of the road. The roads were somewhat icy and my Jeep was rear ended by a 2005 Hyundai Santa Fe. The damage sustained to the Jeep included a bent bumper and bent frame, resulting in the frame being pushed up against the fuel tank, causing the fuel pump to become faulty and a slight amount of fuel to leak out from the top. There is a current recall on this model year Grand Cherokee due to a potential fire being caused from rear-end collisions from the gas tank; however I did not become aware of the recall until after the accident occurred. Chrysler's poor handling of the recall and their poor notification system made it so that the Jeep was not able to be properly repaired. Now, because of the damage, the recall fix will not be allowed to happen because the rear bumper and frame received damage. The vehicle, as of now, has yet to be repaired. I contacted Chrysler with this issue and they indicated to me that there is no proof the damage could have been prevented, if the recall fix had happened. I would like to get the vehicle fixed, however finances prevent it from doing so. Because of this, the recall fix will not be able to happen. I feel as though if Chrysler better handled this recall and made the fix available prior to 2014, the damage sustained to my Jeep would have not occurred.
While driving on the interstate for several hundred miles the gas tank started spraying gasoline up the back of the vehicle and it was determined that the exhaust pipe had melted a hole in the tank and caused the tank to leak. Luckily husband is mechanic and knew what to do to keep vehicle from catching fire. Gas tank and exhaust was replaced by owner before knowledge of faulty gas tank issues. Also later I received a recall to install a hitch and dealer said their were none available. Waited a year for hitch. Think it is unfair that because I was persistent and got recall fixed that my vehicle will not receive the incentives that are currently being offered. I have all documentation of replacing gas tank in 2013 and recall.
I was driving my Jeep to work all of a sudden it bucked and backed fired 2 times and then completely shut down no steering but was able to get to side of road restarted got it back home this has happened many times cant count how many times, I have had it towed home 4 times this year because of this problem and couldnt restart sometimes it bucks and feels like its going to shut down but restarts by its self without turning key this happens at any speed changed tps, crank sensor, starter, fuel pump, pick up coil, distributor cap and rotor plugs and wire, alternator now inside dash lights are starting to flash dim and bright. I bought it 2009 used with a little over 100,000 miles ran great but the last couple years been having trouble with this situation every time I change things it will work for awhile and then starts to act up again.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Fresno, CA, USA