This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer noticed a chirping noise coming from the front wheels that disappeared when the brakes were applied. The dealer was unable to correct the problem the consumer was referring to. The consumer had a list of problems that needed to be corrected on the vehicle and they were: Rotors and pads front and rear, emergency brake shoes, wiper blades, muffler and tail pipe, oil dip dip stick, right axle boot, emergency brake pivot, the back glass needed to be adjusted, the fuel pump module was replaced, the rear differential bearings were replaced. The consumer was told by customer service there were 2 outstanding recalls on the vehicle and the problem she was describing sounded as though it was related to one of the recalls.
Upon accelerating consumer noticed a loud noise coming from under vehicle. Dealership serviced vehicle, and determined differential needed to be replaced at 8,000 miles. The problem returned at 40,000 miles. The consumer found two other incidents where the rear differential failed in the 1998 Grand Cherokee.
Rear axle bearings replaced twice now. Brake rotor warpage a direct result of caliper design. Replaced rotors with after market and still warped. Replaced calipers with after market and needed $115 repairs to rotors that had 8000 miles on them. Engine oil leak and odor from manifold gasket leak at front og engine. Door check roller on drivers door broke off completely. May not be a warranty repair. Will invoke lemon law if rear bearings fail another time. Chrysler built a real piece of garbage!!!
Rear end went out and vehicle was inoperable. Contacted dealer and wheel bearings were replaced. Rear end has been replaced twice already. Keyless remote failed. Fuel gauge failed. Buzzing noise when unlocking the doors. Transfer case leaking. Rear end makes noise, dealer rebuilt differential. Left front wheel makes noise.
There was a noise in front end of vehicle, consumer was infored that the nosie was from the front differential and was not serious, however at 60,000 miles noise became worse, mechanic informed consumer again that it was in the differential, but could not determine what it was without major disassembly and to continue driving vehicle for at least another 6,000 miles.
Jeep was dragging in drivetrain like vehicle was pulling something. Cross pin in differential was walking in the case because it was elongating, causing screw that holds cross pin to break. Mechanic ordered parts from Chrysler, who has been repairing a lot of the same problems.
Vehicle is all wheel drive full time. Has low mileage and been regularly maintained by authorized dealers. At 65,000 miles the car began emitting high pitched sounds originally thought to be from new tires(4 put on car). It was later determined after several thousands miles that at a minimum the bearings in the front differential were bad and at least one authorized dealer has claimed that they the rear are bad as well. Both differentials simultaneously. Obvious concern for several reasons: 1)the car is all wheel drive full time. Extensive damage to the differentials at high speed or while towing as a result of bearings and gears being damaged. 2) all dealers claim this is a regularly occuring problem in the Jeep Cherokee of that year as well as others 3)it has been suggested that the problems will occur in the same timeframes throughout the life of the car in spite of "regular authorized and scheduled maintenance" as has occured on this vehicle since it was purchased. In lieu of safety concerns is also the suggestion that it will cost 5-10% of the car's purchase price every 65,000 miles to repair this same problem.
The rear differential failed (luckily before the 36,000 warranty) but now the front differential has developed grinding and needs to be replaced. Unfortunately it started just after the warranty ran out. Pretty disappointing for a car with less than 43,000 and well cared for.
Front brakes replaced 1 year ago then received recall, winshield washer motor failed, power windows failed. Poor braking and vibration in pedal scraping noise from back end - rear bearings, differential, brakes and rotors need replacement.
Engine speed continues after gas pedal is released at speeds between 35 and 60mph. Speed continues unless driver shifts to neutral. Engine speed increases to 2500rpm while in neutral and remains at 2500rpm until car is braked to less than 20mph. This failure to decelerate occurs every time the vehicle is operated over 35mph. The brake repair and differential replacement occurred before taking delivery of the used vehicle. Maybe the brake and differential failure are related to the failure to delerate without the use of the braking system. Naperville Jeep and koller Dodge both recognized the issue and replaced the throttle motor and throttle body but the failure to decelerate continues. Chrysler's star hotline says this failure to decelerate is normal. I have test driven other 1997 5.2L Jeep with trailer packages and those vehicles decelerated normally, in a manner similar to all of my other 45 years of driving experiences. The Jeep dealer claimed that mass produced vehicles normally have this variablility in behavior. They even suggested the deceleration problem was my fault because I bought the car.
Had front and rear axle assemblies rebuilt in February, 2000. After 18.000 mile, axleshaft seal on driver's side is leaking. Repair will cost over $500
Grinding/scraping noise coming from rear differential - car purchased used with 36220 miles from Jeep dealeraship - 220 miles out of warrantee - estimated cost of repair : $1200.
The front ring and pinion gears/bearings in front differential have been replaced thrice. The axle assembly has been replaced twice and an updated yoke and drive shaft also was installed. The latest failure occurred approximately 1200 miles after a new axle assembly was installed on June 20, 2000 in West bend, Wisconsin. I was returning from Wisconsin to californai when latest failure occurred. The current failure is similar to the previous 6 - excessive gear/bearing noise. I've contacted Chrysler customer care and a file has been established. I've contacted my current local dealer (peoples Chrysler) and requested a meeting with the district manager re: This issue of continuing front differential failures. I have not been contacted by district manager and I fear that I'm being "stonewalled".
A D V E R T I S E M E N T S
- State College, PA, USA