This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My dealership would not address recall N45 without charging me to fix some corrosion damage. N45 is a safety recall. There's literally no reason why fca shouldn't pay to fix the vehicle to make it safe again.
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that while driving at 20 mph and hauling a trailer, the tow hitch fractured. The vehicle was taken to a dealer who diagnosed that the hitch needed to the replaced. The vehicle was not repaired. The vehicle was previously inspected under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The manufacturer was not notified of the failure. The failure mileage was 130,000......updated 01/27/16
On January 18th 2014 I was parked on the side of the road. The roads were somewhat icy and my Jeep was rear ended by a 2005 Hyundai Santa Fe. The damage sustained to the Jeep included a bent bumper and bent frame, resulting in the frame being pushed up against the fuel tank, causing the fuel pump to become faulty and a slight amount of fuel to leak out from the top. There is a current recall on this model year Grand Cherokee due to a potential fire being caused from rear-end collisions from the gas tank; however I did not become aware of the recall until after the accident occurred. Chrysler's poor handling of the recall and their poor notification system made it so that the Jeep was not able to be properly repaired. Now, because of the damage, the recall fix will not be allowed to happen because the rear bumper and frame received damage. The vehicle, as of now, has yet to be repaired. I contacted Chrysler with this issue and they indicated to me that there is no proof the damage could have been prevented, if the recall fix had happened. I would like to get the vehicle fixed, however finances prevent it from doing so. Because of this, the recall fix will not be able to happen. I feel as though if Chrysler better handled this recall and made the fix available prior to 2014, the damage sustained to my Jeep would have not occurred.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was taken to a dealer. The technician stated that there was corrosion around the attachment area that did not support proper installation of a hitch. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 189,000.
- Bloomfield Hills, MI, USA
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The contact owns a 1997 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The contact also mentioned that the vehicle stalled several times. The contact was included in three safety recalls and was waiting for several months to get the repairs performed for recall NHTSA campaign id number: 97V194000 (fuel system, gasoline), NHTSA campaign id number: 02V053000 (power train) and NHTSA campaign id number: 13V252000 (fuel system, gasoline and structure). The dealer was not able to determine when the parts would be available to schedule the three recall repairs for a long time. The manufacturer was notified of the safety concern. The approximate failure mileage was not available.
The contact owns a 1997 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system, gasoline and structure). However, the parts needed were not available. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
TL * the contact owns a 1997 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The dealer stated that the part for the repair was unavailable and did not know when it would arrive. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline and structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would be available. The manufacturer was also contacted and could not provide an estimated date for when the parts would be available. There were no failures.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the delay and did not have a time frame for the recall parts to become available. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle was repaired under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) but was informed that the parts were not available. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before April of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received a recall notification of NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) and was notified by the dealer and manufacturer that the part was not available. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) and stated that the required part was unavailable to perform the repair. The manufacturer was notified and was unable to provide an expected date for the remedy part. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that the front driver's side door was misaligned and would not close properly. The contact performed a temporary fix to the driver's side door which allowed the door to remain closed in a secure position. There was a technical service bulletin for the failure under NHTSA item number was 6089092 (structure:body:door:hinge and attachments). The vehicle was not diagnosed. The manufacturer was notified of the problem. The approximate failure mileage was 55,000.
The contact owns a 1997 Jeep Grand Cherokee. When the contact attempted to open the driver side door, the bottom hinge detached from the door structure. Prior to the failure, the door would make a popping sound when opening. In order to close the door, the contact would have to lift the door slightly. The vehicle has not been diagnosed by the dealer. The current and failure mileages were 140,000.
I have a 1997 Jeep Grand Cherokee and the paint is just popping off the top as well as some spots on the hood. Also the bumpers and other trim on the vehicle has this white chalky residue on it and nothing will make it go away. Is there any recalls for this type damage or will you file this complaint so there will be a recall. I also had to have the ac evaporator replaced at my expense. Where do I go to get my reimbursement since I now know this was a recall?
A D V E R T I S E M E N T S
- Canton, MI, USA