This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Just over a year ago, my 1996 Jeep Grand Cherokee Laredo encountered a defective fuel pump. As I was in the process of procuring a replacement pump, a friend told me to check for recalls/tsb's on it as he had experienced many fuel pump problems with these. There were, I believe two tsb's involving my vehicle so I called Chrysler. They told me to take the vehicle to the dealership to determine if the problem was the pump. I told her I had already done that. She told me that they had to determine it and if it was the pump, Chrysler would cover the repair. I had it towed to Chrysler ($65) and they indeed found it was a defective fuel pump and replaced it and I was charged over $600 for the repair. After the fact, Chrysler declined to pay for what they promised. I had found a replacement pump that I was prepared to install myself for $163 and had Chrysler been honest and declined to cover the repair, I would have accomplished it myself for $163 and been able to go on vacation to the outer banks instead of paying almost $700 and having to cancel my vacation. I have contacted, emailed, etc many people at Chrysler to no avail. I have since learned that when you deal with Chrysler, you better get it in writing! please help if you can!.
The gas tank is made of plastic which clogs the fuel pumps. Consumer states the vehicle has left her stranded three times. Consumer contacted the dealer. Consumer was told the that it was the gas she was using.
I have a 1996 Jeep Grand Cherokee Laredo 4X4 which has had 5 fuel pump modules and one gas tank replaced since 08.10.2000. The vehicle is in need of another fuel pump module. The dealers have difficulty in replicating the condition. The fuel gauge is providing false readings; typically giving an empty tank reading when full, 3/4 full or 3/4 empty. I have heard the same complaint from numerous other Grand Cherokee owners. I would think the maker/dealer would have spotted a trend by now or is overlooking it because of the cost involved with finding a new vendor. All receipt copies of work performed concerning this matter are intact.
On December 12, 2003, for the second time in three years, the fuel pump on our Jeep failed. In discussing the failure with two different mechanics and then with our local Jeep dealer, I was advised that Jeep had determined that the gas tank for this vehicle is subject to corrosion whereby minute particles float in the tank and can travel into the fuel pump (the filter that Jeep puts in these cars is not designed to trap these small particles) causing the fuel pump to freeze. I was advised by the Jeep dealership that a tsb was issued in 1997 regarding this failure (I believe it is tsb 140697). I note that there are at least 42 reports of similar problems on your website. This is a safety problem that Jeep has refused to acknowledge or take any responsibility for.
I have a 1996 Jeep Grand Cherokee Laredo 4X4 which has had 5 fuel pump modules and one gas tank replaced since 08.10.2000. The vehicle is in need of another fuel pump module. The dealers have difficulty in replicating the condition. The fuel gauge is providing false readings; typically giving an empty tank reading when full, 3/4 full or 3/4 empty. I have heard the same complaint from numerous other Grand Cherokee owners. I would think the maker/dealer would have spotted a trend by now or is overlooking it because of the cost involved with finding a new vendor. All receipt copies of work performed concerning this matter are intact.
- Litchfield Park, AZ, USA
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Three fuel pumps have failed in three years. We hear the paint chips in the fuel tank and causes clogs the fuel pump and ruins them ($875 for each fuel pump).
I own a 1996 grand Jeep Cherokee, have went though 4 fuel pumps in 4 months, now they say its a defect in the gas tank, its erroding inside which causes the fuel pump to sieize up, I now have to replace the gas tank at the cost of 402.00.I have been standed, and now am concerned what if I'm in a accident(rear end) if my tank is erroding isn't they a bigger chance of it exploding" I feel that daimler should replace the defected gas tanks, I know just in my area there are at least 4 other with the same problem.how many of us are riding around with defected gas tanks"
Consumer is having problems with the fuel pump. She stated that there is a real strong gas smell. Dealer was contacted and stated that the fuel pump is defective. They also said that this has happened three times.
Moisture and bacteria gets into the fuel pump lines which causes the fuel to clog up the lines and damage the fuel pump. This result in the vehicle cutting of will driving.
Technician informed consumer that wire on fuel pump melted down. It could have started a fire within fuel pump. Dealer contacted. Feel free to provide any further information.
When adding gas pump does not stop where it should, gas keeps leaking out all over the road. Consumer states this is very unsafe. Dealer has been contacted.
Fuel pump fails due to faulty fuel tank. Jeep dealer admits faulty tanks in '96 Grand Cherokee, yet there is no recall. Expensive and dangerous problem since the car simply shuts down and becomes inoperable. Please investigate and enforce a recall on Chrysler. There are numerous complaints!
Fuel pump fails due to faulty fuel tank. Jeep dealer admits faulty tanks in '96 Grand Cherokee, yet there is no recall. Expensive and dangerous problem since the car simply shuts down and becomes inoperable. Please investigate and enforce a recall on Chrysler. There are numerous complaints!
I was stranded due to fuel pump failure. Dealer said this is due to faulty manufacture of fuel tanks in 1996 Jeep Grand Cherokee and I must replace fuel pump and tank. Dealer will not cover my $1,200. Expense plus towing costs. I have been without my car for 1 week so far...it is estimated to be another two weeks until the fuel tank arrives from back order. Apparently it is on back order because the part has to be replaced for so many others. Chrysler does not want to issue a recall because it is costly, but it is the right thing to do. A recall needs to be issued. Faulty manufacture should be covered by the manufacturer.
Fuel pump/gas tank/computer all need to be replaced as a result of deterioration of the gas tank lining. Fuel pump overheated, causing computer to malfunction and eventually break. How many people does it take to lose a ton of money because of a defective product that could be dangerous while driving to issue a recall.
A D V E R T I S E M E N T S
- Chesterfield, VA, USA