This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1996 Jeep Grand Cherokee. Consumer seeks reimbursement for trailer hitch installation recall notice. Consumer has another vehicle complaint in artemis. Chrysler claimed the consumer was not entitled to reimbursement, because a mopar hitch was not installed on the vehicle. But instead, the consumer had U-haul install a heavy duty hitch after being informed by chrsyler he would be reimbursed.
1996 Jeep Grand Cherokee. Consumer writes in regards to replacement parts not available to complete rear structure reinforcement recall notice. Recall # 13V252000. MA 09/22 updated 01/04/16.
My issues relates to existing recall # N45/ NHTSA 13V-252. The recall indicates that vehicles without a hitch will have a hitch installed by the dealer or if a hitch was installed after the vehicle was sold then Chrysler will provide reimbursement for the cost. My question is...what about the original owners that purchased the vehicle with the hitch as original equipment? why are they (we) excluded from any reimbursement" why were we not considered in the recall evaluation" I have contacted Chrysler and have been given the typical corporate runaround blaming their inability to offer reimbursement on the NHTSA recall notice. Looks like the balls in your court.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
1996 Jeep Grand Cherokee. Consumer took Jeep to dealership regarding the rear structure reinforcement recall. However, the dealer could not fix the vehicle, because a weld nut broke loose.
- Ingleside, IL, USA
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1996 Jeep Grand Cherokee. Consumer states that he is entitled to reimbursement because of hitches installed after the purchase. Chrysler denied the consumer claim for reimbursement, because the purchased a hitch when he first bought the vehicle.
1996 Jeep Grand Cherokee. Consumer writes in regards to hitch campaign. * ld the consumer attached the recall letter, # 13V252000. The consumer stated the vehicle had a hitch, which he installed himself. The condition of the hitch was quite rusty and he wanted it replaced, via the recall. However, the dealer stated the old hitch was adequate.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) approximately six months ago. The contact stated that the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The VIN was unavailable. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The contact called the dealer for months and was informed that the parts needed to repair the vehicle were unavailable. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The vehicle was included in NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the parts needed for the repair were not available. The dealer was uncertain when the parts would become available. The manufacturer was made aware. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the dealer stated that the parts needed for the repair were unavailable. The manufacturer was notified. The contact had not experienced a failure.
1996 Jeep Grand Cherokee. Consumer writes in regards to reimbursement for recall repairs. The consumer stated after waiting 90 days of not hearing from Chrysler, he called customer service and was informed they were still working on the recall and asked the consumer to re-submit his request for reimbursement. Recall # 13V252000.
The contact owns a 1996 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had exceeded a reasonable amount of time for the repair. The contact stated that parts were not available. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact was concerned for his safety because the parts needed for repairs under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) were not available within a reasonable time. The manufacturer was made aware of the problem. The contact had not experienced a failure. Updated 07/22/14
The contact owns a 1996 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed the reasonable amount of time for repair. The dealer stated the part was not available. The manufacturer was not made aware of this problem. The contact had not experienced the failure described in the recall.
I have been advised years ago of a recall N45/NHTSA 13V-252 on this vehicle. The dealership continually advises that they do not have the parts. How can they not have parts for a trailer hitch, and how could it take years to get those parts? I believe they are simply hoping the consumer gives up on getting these done on an older vehicle. Updated 06/19/14
The contact owns a 1996 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed a reasonable amount of time for repair. The dealer and manufacturer both stated that the part was not available for repair. The contact felt it was unacceptable being that the defect could potentially become life treating and the manufactured had yet to produce a proper solution. This recall was issued June 19, 2013 and the vehicle was not serviced. The contact had not experienced a failure.
Jeep Cherokee. Consumer writes in regards to several major repairs and vehicle fire damage. The consumer stated the vehicle was a major problem, from the day he first purchased it. The engine and other components were replaced. Eventually, the vehicle caught on fire. The consumer stated after the fire, he left the vehicle in a safe place. However, when he returned, the vehicle was gone, and he hasn't seen it since. The consumer referenced recall # 13V252000.
A D V E R T I S E M E N T S
- Aurora, CO, USA