This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel pump failure, towed to my local mechanic(not dealer).a new pump was installed and when the mechanic got it from the dealership, they said to look for algae in the tank.they did so, and there was none!I picked up the Jeep and drove 40 miles only to have it stop running again.after having it towed back in again, only to find out another fuel pump had failed.the mechanic called the dealership to tell them of the second failure and to get a replacement;they told him to replace the tank along with the fuel pump because the tanks have been deteriorating and causing the fuel pump failures.the replacement tank from Jeep has been redesigned and carries a new part number, thus recognizing a defect! they also admitted to changing 6 other tanks for that reason just last month!(with fuel pumps).this flaw is obvious to the dealers and they aren't going to be calling you to initiate a recall I wouldn't think'so maybe some investigation is necessary just to verify the obvious.I'm $1300 in the hole for an obvious manufacturers flaw.please notify me of the what has to be recall(reimbursemet). Thank you
Recently the fuel pump failed resulting in the vehicle to shuting down immediately. The owner is told that the entire fuel tank needs to be replaced due to mold growing inside the tank and getting into the fuel pump.
Comsumer stated the the gas tank was replaced at a local garage, however Chrysler refused to reimburse for repairs, because the work was not performed at an authorized Chrysler dealer.
- Knightdale, NC, USA
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When my Jeep wouldn't start, I had it towed to my local dealer (norco Jeep, pottstown, pa). The fuel pump had drawn sediment from the tank, and both had to be replaced, the tank was on backorder till 1/15. I rented a car to get to work. I called 1/14 to check, and the backorder was now till 1/31. I contacted other dealers. One told me he replaces dozens of tanks per winter, and another said the tank had been on backorder since 9/2001. I contacted Jeep by E-mail (ref# 9538888). They asked to contact me by phone. I agreed. Robert weaver had his parts dept locate a suitable tank and contacted my svc manager. He was unable to locate a tank in this area, so I put him in touch with Jeep in Michigan, who put him in touch with a parts outlet there, which shipped a tank that proved to be unsuitable. The svc manager contacted the tank supplier, and the new delivery date had been pushed back to 2/8, and there were over 135 fuel tanks on order for this model!! there is apparently a design flaw that does not allow for a filter to be placed between the tank and the pump, thereby allowing sediment to foul the pump. Eventually, the dealer discovered a suitable way to clean my tank (which could have been done the day my Jeep was towed). Since the fuel pump has a 12-mo 12,000 mi warranty, I decided to cut my losses and have them perform the procedure. To the best of my knowledge, the fuel tank has never been delivered. There were 3 other Jeep at my dealer awaiting tanks when mine was towed in. I have driven over 3 million miles in my life, mostly in Chrysler products, and I have never had to replace a fuel tank that didn't have a hole in it. I still own a 1968 Plymouth gtx with over 300,000 miles that has never had the tank replaced. There is obviously a flaw in the design, and I should not have to pay $1530 and miss time from work (1.5 days) due to a poor design. I finally got my car back 1/24-20 days after it was towed. This flaw should be a recall, and I should be reimbursed.
The plastic fuel tank of the 1995 Jeep Grand Cherokee was discribed to me as "deteriorating"by the dealership service department today. This deterioration has caused the fuel pump to fail a number of times, with some occuring in traffic. Three fuel pumps have been replaced in the last 12 months before the underlying deterioration of gas tank was discovered. The tank deterioration is causing the fuel pump failures. I have found numerous instances on the world wide web of other Jeep owners complaining of the same problem. Many have yet to discover that the fuel tank and not the pump is the root of the problem. If this tank is deteriorating, is it still safe in a rear end collision. Have there been instances of stalled Jeep involved in accidents" has Chrysler acknowledged the problem"
Two fuel pumps have failed. Consumer's independent mechanic stated that fuel tank was not compatible with gas. Fuel tank material inside is crumbling causing the pump to clog up. Dealer stated that tank is a common failure and must be replaced, consumer feels the fuel tank is made from recycled materials which are not chemically resistant to gasoline causing the tank's interior to disintegrate.
Comsumer stated the the gas tank was replaced at a local garage, however Chrysler refused to reimburse for repairs, because the work was not performed at an authorized Chrysler dealer.
Vehicle was rear ended by another vehicle, causing fuel tank to be crushed up against exhaust system. This could have caused a vehicle explosion. Upon impact, driver's air bag failed to deploy. Dealer/manufacturer were not notified.
A D V E R T I S E M E N T S
- Jefferson, IA, USA