This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Replaced fuel pump on 2/27/03 after I purchased the Jeep used on 2/26/03. Replaced fuel pump again on 3/37/03 (broke down in another state). Took Jeep in for transmission failure on 4/3/03. Sat in shop for 30 days while warranty company decided what to do with it. Replaced transmission. Jeep dies in traffic on 5/5/03. Called shop got runaround. Called warranty company and took to another shop. Told it was fuel pump again (warranty company didn't pay the last $550 to replace fuel pump) and also the gas tank is deteriorating, warranty company will not cover due to high fuel pump replacement. Also told it could be crank sensor in 4.0L engines. Not happy to pay $9000 for a vehicle that has only been driven 3 weeks out of 3 months. Still fighting with warranty company.
I have had 4 rebuilt fuel pumps replaced on my 95 Jeep Grand Cherokee since noember 4,2002 and they keep failing. There is nothing wrong with my car other than the fuel pump. The mechanic has checked the tank. I have now found out that the dealer selling the pump to the station may not cover the warranty. It sounds like this should be a recall but the dealer only wants to send me a new pump. The dealer is northeast auto outlet, grant & academy road in phila.,pa.
The fuel pump has failed along with the gas tank deteriorating. This has caused the Jeep to become inoperative. The owner indicated that it would cost $1,000 dollars not including labor to at least fix the two problems.
- Lanham, MD, USA
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While driving at any speed and without warning the fuel pump failed, causing a distraction to consumer. Dealer notified. Ts dealership cleaned dirty fuel tank and replaced fuel pump.
I have seen numerous reports and comments from other Jeep Grand Cherokee owners about repeated failures of the fuel pump. Yet the company has no recall for the product.
My fuel pump failed, costing me $600 for a new pump + $300 to "flush" the gas tank. I was told by the repair shop (hoselton Jeep, fairport, NY) that these failures are an "epidemic" in 95/96 Jeep. Evidently faulty manufacturer of the fuel system causes fuel tank problems that result in fuel pump failure. My small dealer says he has to fix 200-300 of these each year. If you multiply that by the number of Jeep dealers/shops that repair Jeep, the number nationwide must be in the tens of thousands or more. Daimler/Chrysler/Jeep refuses to admit there is a problem, but this seems to be a clear manufacturing defect if there ever was one.
When my Jeep wouldn't start, I had it towed to my local dealer (norco Jeep, pottstown, pa). The fuel pump had drawn sediment from the tank, and both had to be replaced, the tank was on backorder till 1/15. I rented a car to get to work. I called 1/14 to check, and the backorder was now till 1/31. I contacted other dealers. One told me he replaces dozens of tanks per winter, and another said the tank had been on backorder since 9/2001. I contacted Jeep by E-mail (ref# 9538888). They asked to contact me by phone. I agreed. Robert weaver had his parts dept locate a suitable tank and contacted my svc manager. He was unable to locate a tank in this area, so I put him in touch with Jeep in Michigan, who put him in touch with a parts outlet there, which shipped a tank that proved to be unsuitable. The svc manager contacted the tank supplier, and the new delivery date had been pushed back to 2/8, and there were over 135 fuel tanks on order for this model!! there is apparently a design flaw that does not allow for a filter to be placed between the tank and the pump, thereby allowing sediment to foul the pump. Eventually, the dealer discovered a suitable way to clean my tank (which could have been done the day my Jeep was towed). Since the fuel pump has a 12-mo 12,000 mi warranty, I decided to cut my losses and have them perform the procedure. To the best of my knowledge, the fuel tank has never been delivered. There were 3 other Jeep at my dealer awaiting tanks when mine was towed in. I have driven over 3 million miles in my life, mostly in Chrysler products, and I have never had to replace a fuel tank that didn't have a hole in it. I still own a 1968 Plymouth gtx with over 300,000 miles that has never had the tank replaced. There is obviously a flaw in the design, and I should not have to pay $1530 and miss time from work (1.5 days) due to a poor design. I finally got my car back 1/24-20 days after it was towed. This flaw should be a recall, and I should be reimbursed.
Ongoing problem with defective fuel pumps; replaced fuel pumps on three occasions since Sep, 1998 to presen. This failure could cause a vehicle collision while on the road or freeway. NHTSA needs to look into this matter.
A D V E R T I S E M E N T S
- Southbury, CT, USA