This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Gladiator is pulling to the right more than it should when driving on the highway. Drove another one and it does the same. The dealership tried to resolve the issue but cannot fix it. Chrysler said they cannot fix it at this time and is aware of the issue.
2020 Gladiator purchased August 30. Have been to the dealer every week since to discuss steering free play and wandering on the road. I was told it was manually adjusted and aligned and that is all they can do. Then told, when I asked for documentation/service records (which took 7 weeks to get) they said nothing was done because fca has not given them any information. Tried another dealer. They agree, steering is loose, but have no tsb from fca so there is nothing they can do. This will be very tricky to drive on slippery Michigan roads. This is unacceptable in a new Jeep or any new product.
Vehicle has excessive play in steering and constantly wonders on the road. Excessive play is exhausting while taking long trips as it requires constant adjustment on the road to correct. Contacted dealer, jimmy britt Chrysler Dodge Jeep in dublin Georgia and was told "Jeep do that you have to get familiar with it". I have had many vehicles in my lifetime and none have been this hard to keep on the road. This happens in the city as well as the highway..
The steering box has an unacceptable amount of play according to 49 cfr $570.60 - steering system. It has more than 2 inches (1 to each side) of play and requires constant adjustment to keep the vehicle going straight. Fca has revised the steering box 5 times so far and is attempting to mask it with a steering damper which does not do anything for the lash being out of spec for the vehicle.
I have owned this truck 3 weeks now and about 1,000 miles. The issue I have us with the steering at highway speeds especially. I have never driven a modern day vehicle with this much steering play. This past weekend I took a mostly highway trip and it was mentally exhausting to have to work the steering wheel constantly back and forth with about 2" off play before it moved the wheels. I called the dealership and they said it was a "Jeep thing " and I would get use to it. But I have owned 2 Wrangler and currently have a Grand Cherokee as well and this is most certainly not a Jeep thing. I don't know what the answer is but this is definitely a safety hazard when you have to constantly be working the wheel when driving at highway speeds. No joke my grandfather's 1950 Chevrolet truck had less slop in the wheel. I really think this needs to be looked into because having to work to wheel constantly could cause you to overcorrect and crash.
- Ft Oglethorpe, GA, USA
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- Tempe, AZ, USA