This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple issues occuring starting (documented) at 22,719 miles (09/27/2022) - stop/start and remote start had not been functioning properly - vehicle died. Required towing to dealer. Both batteries were dead. Upon leaving dealer they had not reconnected stop/start. Fast forward to 05/04/2024 and vehicle once again unchargeable to start. Took warrantied battery back to dealer and they wanted us to tow it there to check. We spent $350.91 to replace ourselves due to a lack of confidence with Jeep. Then on 05/20/2024 took it to a 4x4 center and discovered multiple issues with vehicle from manufacturing and dealer work. To start -- 1) the rear differential pinion seal is leaking 2) the power stearing box is aluminum and showed signs of flex and contact 3) dealer installed lift was incomplete leaving the front axle off center (visually observed about a 3" offset).
Regarding my 2020 Jeep Gladiator. Rear Window Cracks Around Rear Glass Frame. On [XXX], I took my Gladiator to Jeep dealership to repair leak in roof that wasn't covered under warranty. It was in the seal of the roof panels which they said many Gladiators are experiencing. Paid $402 out of pocket to have those seals repaired. At that service visit, the service attendant advised me that they are aware of a structural defeat causing cracks around the seal of the rear window. They said the whole rear window needs to be replaced at an out of pocket cost to the consumer of $1800. Jeep Warranty nor our extended warranty covers any of it. Also there is no recall for it! They told us to call Jeep to complain as they didn't think this was right. They were going to call as well. I called the number they gave me 1-877-426-5337 and the rep said it wasn't covered but gave me a case number and said he would pass on our complaint. Being a defect and a large window, it could most definitely be a safety issue and we feel Jeep should issue a recall. I believe many consumers out there are beginning to have this same issue. The Gladiator first came out in 2019 and issues with them are just coming to light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The visor on the driver's side, while driving and moving from the front position to the side to cover the driver's side window, fell out and was hanging over the steering wheel while again driving. It was very startling while driving and could have led to an accident due to blocking the driver vision while dangling. As I was unable to pull over, I was able to push it back into the left side frame and lock it back into the right side visor holder all while still having to drive. I had the visor fixed under original warranty. Just last week, the same thing happened on the passenger side. Since I was out of initial warranty and although I have extended warranty, I searched the problem to see if there was an online solution. Apparently, it is a known issue with the Jeep and while I was picking up my vehicle from the second repair of the same type issue, another Jeep was being processed in for the same visor repair. The repair was completed at Community Motors, LLC, 500 Westin Oaks Dr., Hammond, La. 70403. Phone: 985-345-0401 Although nothing happened to me, the fact that the initial visor broke while in the process of driving on the interstate and startled me and impeded my vision, an accident could have occurred.
- Robert, LA, USA
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For the 2nd time, the latches that secure the soft top have failed to keep the soft top secured to the vehicle. Once in 2020 and now in 2023. MPH in 2023 was 65 and with 21000 miles on it.
While driving several warnings lights illuminate: traction control, ABS, air bad, service 4 wd, and brake. When this happens power steering is lost making it extremely hard to steer the car. The brakes are automatically engaged and occasionally the windshield wiper turns on. This causes a risk not only to myself and passengers but anyone driving near me as I can no longer steer with ease and the brakes lock up. My Gladiator has been at the Jeep dealer for 10 weeks while they try to solve the problem. They replaced the ABS module but that didn't solve the issue. I'm told that its electrical and whatever it is will harm several systems. My wife's 2018 Jeep Wrangler JL has the exact same issues. She has a very hard time controlling it due to no power steering.
4/21. Check Engine Light Shifter locked in place. Lost Power Steering. Started out as CHECK ENGINE Light then added ABS light. I Cleared it. Week later, Friday, 4/21. Check Engine Light 4/22 - Saturday AM, Drive to Goodwill and landfill While in 18 truck line at landfill, I put in PARK, Trans locked itself in PARK. Radio and Speedo Blipped. Then Orange Check Engine light, Orange ABS light, two Orange Traction Control lights. Orange Service 4WD light. Service Shifter Message, RED Brake light n dash. There was another ABS Message, but I failed to get it. Turned off engine, I restarted and was able to get in gear, NO POWEER STEERING. Got through line. Drove home with all check lights and no power steering. Engine and Trans Temps were good, oil pressure was good, Battery showing 14.1 while driving. At home, scanned for codes. In this order U0121 U1110 U1120 U11BC U12AB P057C (Brake Pedal Sensor Circuit Low) U11BF U0001 High Speed Can Communication Bus P0000
Lost Power Steering, 5/22/2023. 4 Orange Check lights came on. 1)Tried to start the car remotely, with secondary key. No start. 2)Tried again standing next to it. No start. 3)Got in and pushed brake and started car. All the same check lights came on that did 4/19. Engine, ABS and 4WD. Maybe another Shifter warning. 4)Pulled out of driveway with ? the error lights on. Lost power steering 100 yards in the neighborhood. 5)U Turn with no PS, back to house, let it sit all day till 3PM while waiting for towing. Did not scan, Did not disconnect battery. 3PM, Came home from work, started the car with remote. Only 1 check engine light and now power steering is back. Delivered to Jeep Dealer, Hetrick Jeep Dodge, Elton, MD. by tow truck.
On Wednesday, March 9, 2023, my wife pulled down the passenger visor to put on make-up and noticed the part of the visor that pivots dropped out of its socket and the visor was just drooping down at that point. She had to push that visor part back into the socket to get it to stay somewhat. Now, every time she pulls down the visor it does the same thing. I've seen on this website (NHTSA) and the Gladiator Forum that this is a known and widespread safety issue that apparently Jeep has not decided to announce a recall on. When I went in for an oil change and tire rotation today, Thursday, March 10, 2023 at the David Stanley Dodge/Jeep dealership in Midwest City, OK and advised them of the problem with the visor, they stated I was out of warranty and that they could order me one for $330 with tax parts/labor. According to what I've read about the problems with the visors, perhaps a replacement for two visors would be in order, but that would cost $660. I advised the dealership that I didn't feel like I should have to pay for a replacement if the visor issue is a known defect. The dealership advised me that I could call the Jeep Help Line.
WHEN DRIVING THE SPEED LIMIT ON THE HIGHWAY (70MPH) we experienced some rough road. The steering wheel and the whole vehicle began to shake. This has happened several times and the shaking stopped when we slowed down significantly. Thankfully there were no cars in our immediate vicinity or this could have caused and accident. WE are reporting this to the dealership today. A search on social media reported many other people having this same problem.
On 12/2/22 while driving at 70 mph, I suddenly lost power steering. Every system warning light came on and windshield wipers began running when this happened. I managed to get it to the side of the road, but it has zero gauges, no acceleration, cannot shift, and cannot be shut off. After 30 minutes, the warnings began to clear themselves and I was able to safely drive it to a dealer. The battery was assumed to be the issue and it was replaced. Picked the vehicle back up on 12/7/22 and the exact same scenario occurred on 12/13/22; highway speeds, complete loss of power steering, multiple system warnings, wind shield wipers began running. Once again, couldn-??t shift it and couldn-??t shut it off. I timed the process the second time. At exactly 30 minutes, it began resetting itself and I was able to drive it home before delivering it to the dealership this morning.
The driver side sun visor collapsed while I was driving over 60 mph on the freeway on a vehicle under 3K mileage. It appears this issue is common for many jeep owners. Aside from the reactionary swerve to a random object falling & obscuring your view while driving on the freeway, I managed to regain control, pull over and wedge it back temporarily. Apparently it's not an easy fix and glue does not work.
While exiting the vehicle from the front passenger door, I put my left hand on the door frame to close the front door. Simultaneously, the passenger in the rear passenger side exited the vehicle and closed the door. One of my fingers got caught between the door frame and the door and severed part of my my finger off. While I understand closing the door on my hand is not Jeeps fault, the normal result of closing the door on a finger is not instant amputation! I used a stick to see if I could replicate the results, and 100% of the time the door snapped the stick when placed above the door hinge. If that had been a childs hand, it would have cut it clean off.
Manufacture safety recall issued NHTSA#21V-028, recall #Y07 2018-2020 jl & 2020 jt software update. The is still no solution from Jeep. It's been over 3 months.
Engine light had been on since a few days after purchase. It's been in the shop for 3 days now, and service department at dealership was told, by the engineers, not to release it until they heard back from them. I understand that there are two other Jeep at same dealership with same problem. It was purchased on July 25, and within a week the light came on every time if drove
The roof leaks in the center front and will unexpectedly hit the driver with water while driving. I was told by the dealer service manager that all Jeep leak and that he would try to fix it but it would likely get worse. It is a dangerous event to get hit by water while driving without warning. This is a new Jeep 2020 Gladiator. Since I am told it can't be fixed it would be considered a dangerous flaw. They have offered for me to drive to another dealer in another city to attempt repair. With what I have been told that seems to be an avoidance.
I've had the vehicle 3 days. At 40+ mph, the vehicle drifts in the lane. There seem to be a dead spot in the steering. Didn't notice it during the test drive, as we didn't go on the highway and get overc40 for any length of time. I drive 25 miles one way to work, so I noticed it a lot today. This is a $44,000 vehicle, it should not do this. I have an appointment Monday at 8 am for the running boards, I will definitely bring this up.
A D V E R T I S E M E N T S
- Richmond, VT, USA