This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to express my disappointment and frustration with my 2022 Jeep Compass. I purchased my Jeep Feb 2023. In May 2024 my issues started and have not stopped or been able to be diagnosed by 2 different dealers after 4 times of them having my car. My check engine light started and then the non stop issues with the center screen and dashboard flashing on and off. The screens change showing all errors and warnings.c The radio shuts off whenever it wants. Now the car shuts off when it wants. First time I was at a stop sign, it turned off and would not go back on for almost 2 minutes. The 2nd time I was yielding and it shut down. I had to put the car in park and hit the ignition button a few times before it started. On 1 visit I was told that the mechanic did a computer update but I had to let him take it home that night. When I refused I was told to come get it and they didn't touch it. On the last visit which was 10 days I was told there is nothing wrong with my car. Jeep called me 2 days later and stated "maybe they would give me a small discount for a new one" As a loyal Jeep customer, I expect better service and prompt resolution of the significant safety issues.
The contact owns a 2022 Jeep Compass. The contact stated while at a stop sign the vehicle lost motive power while the emergency brake signal illuminated. The contact shifted to park to restart the vehicle. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
The component that failed is the start-stop gas-saving feature on my 2021 Jeep Compass, which I leased in 2021. Initially, the feature stopped working entirely, and the dealer claimed it was due to a battery issue, which they replaced. However, after the repair, the start-stop system began to stall and jolt when stopping at traffic lights. Despite reporting this to the Jeep mechanic, the issue was not considered urgent, so I delayed returning it for further service due to my busy travel schedule and the fact that I rarely drive. I simply avoided using the feature when I did drive. The stalling occurred about four times, but the most significant safety issue happened recently. I was stopped at a traffic light on a busy street when the start-stop feature reactivated automatically. When the light turned green, my vehicle failed to restart, leaving me stuck in the middle of the road with a completely dead car. I had to call AAA for a tow, and I was left blocking traffic in an unsafe situation where I was at risk of being hit by other vehicles. This issue has not yet been reproduced or confirmed by a dealer or independent service center after this incident, and the vehicle is still available for inspection upon request. To my knowledge, the vehicle has not been inspected by the manufacturer, police, or insurance representatives since the event. There were no warning lamps or messages indicating a problem before the complete failure, though the stalling and jolting after the initial repair were clear symptoms that something was wrong. The vehicle has only 14,000 miles on it and is less than three years old, so this issue should not be happening in a nearly new car.
The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.
- Buffalo, NY, USA
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The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Vehicle shut off at stop light, parking break engaged and disengaged, Drive shift was flashing, dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display -??engine running-?? but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
The contact owns a 2022 Jeep Compass. The contact stated that the vehicle was designed with the Auto Stop/Start feature. The contact stated that while at a complete stop, the feature engaged and the engine was turned off; however, the engine failed to restart while attempting to drive from the complete stop. The vehicle was taken to the dealer, where the body control module (BCM) was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that the vehicle was operating as designed. The contact later received a call from the manufacturer advising him to take the vehicle back to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed with by the Remote Assistance of Jeep engineers, and it was determined that the batteries had low-capacities. The dealer replaced the batteries. The vehicle was repaired. The failure mileage was 10,447.
On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don-??t know what is wrong with the car, he-??s never seen this happen before and that my car would qualify as a lemon. I-??ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I-??ve heard nothing after being told I would be called in 3-4 business days. I-??ve called them several times and I-??m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Good evening, My name is [XXX], I live in Boca Raton, FL, USA, and own a new car: Jeep 2022 Compass Lattitude VIN [XXX]. I report a serious safety hazard that can cause a crash injury or death that needs to be investigated and corrected. On Thursday, November 9 2023 I picked up my car from Arrigo Chrysler Jeep Autodealer located at 2250 FL-7, Margate, FL 33063 where my car was present for 13 (thirteen) days for the following service: a replacement of lost/stolen car keys. On the way from the Autodealer, my car started to push forward and back on the road when I pressed the acceleration pedal. The following signs immediately switched on: "Service Transmission", "Stop/Start System", "Tire pressure". I was able to immediately drive back to the Arrigo Chrysler Jeep Auto dealer. When I was returning an unsafe car, they reported to me: "an issue with the transmission", but have not clarified the code nor explained it to me. This accident on the road put me in fear for my life and I started to feel very anxious. I could not concentrate on the road. As of today, November, 30 my car is still present at the Arrigo Chrysler Jeep Auto dealer at 2250 FL-7, Margate, FL 33063 and I am not aware of what issue put my life and the life of my son in danger. I initiated contact with an auto dealer via email two (2) times: on November, 15 and November, 27, and have never received a response. Instead, today, November 30, 2023 at 5:43 pm I received a voicemail from Enterprise-Rent-A-Car that -??I am set up by Arrigo Auto Dealership to return a rental car" that was provided to me on November 9, 2023, at a time when I drop off broken car. An issue with a brand new car that my family is going through and that I am making payments for is not acceptable to me or to any customers in the USA. I request to investigate the serious safety hazard defect of the car Jeep Compass 2022 that put my family's life in danger. Sincerely, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.
I have my car for 2 years and the engine has stalled on me 4-5 times at lights trying to come out of the start stop mode. I-??ve almost been rear ended multiple times. When these random incidents occur cars behind me do not know what is going on. I took my car to the dealer on 10/3/2023 and they were able to duplicate the problem as I-??ve stated it does it at random the code service shifter also flashes on the dash as well as auto start stop not available. But the dealer says the codes are not stored and can-??t find them.
This vehicle randomly shuts off. It is usually when I-??m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
The car is supposed to turn off and on when making stops because of the eco mode. There are times where the car will turn off at the red lights and will not turn back on automatically. Other times the car will just completely shut off when coming to a stop. The engine is killed. A complete restart to the car has to happen in order to make it work again. This issue is not identified through the Jeep dealership. They asked to record it next time it happens because their computer isn-??t reading any issues to the
The contact owns a 2022 Jeep Compass. The contact stated that while driving at approximately 15 MPH making a left turn, the vehicle lost motive power and stalled with the drive(D) light flashing. The driver shifted the vehicle into park(P) and restarted the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was approximately 1,500.
A D V E R T I S E M E N T S
- New Rochelle, NY, USA