This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don-??t know what is wrong with the car, he-??s never seen this happen before and that my car would qualify as a lemon. I-??ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I-??ve heard nothing after being told I would be called in 3-4 business days. I-??ve called them several times and I-??m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it-??s been now sitting at the dealership since September 1. I-??m making payments on a car that can-??t be driven. Furthermore every loaner Compass I-??ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
I have 3 issues with my vehicle: 1. Whenever I am in my vehicle for more than 20 minutes the radio starts to fade out and eventually all sound on the vehicle is muted. This happens every time I drive the vehicle for more than 20 minutes an can only be resolved by shutting off the vehicle for an extended period. 2. I was driving on the highway at 65 mph when my car suddenly started braking and nearly caused a rear end collision with the vehicle behind. I tried to continue pressing the accelerator, but the car was not advancing. Fortunately the vehicle did not come to a full stop and I was able to recover. 3. Just the other day my vehicle started to display a light on the dashboard that has warned me that the Forward Collision Warning system is now off. None of the above issues have yet to be inspected by the dealership. I have an appointment on February 3rd. It was very difficult to find a dealership with availability. My vehicle is available for inspection upon request. All these problems appeared within the first 5-days of owning the vehicle.
This vehicle has two dangerous issues: 1) It brakes unexpectedly and for no reason during drive. This has happened to me at least 3 times while driving on the freeway without any cars close in front or around me. Bells and whistles just go off all of a sudden and vehicle brakes for no legitimate reason, throwing me forward. 2) This vehicle stalls while driving. This has happened to me 6 times. Engine just falls dead while in drive. I have to put it in park and restart the engine. This could get me killed.
The contact owns a 2022 Jeep Compass. The contact stated while driving at various speeds, he heard abnormal grinding sounds coming from the front driver's side wheel area of the vehicle. Additionally, the contact stated that the Forward Collision Avoidance Emergency Braking System and Pedestrian Emergency Braking System was independently disabled. The message "Forward Collision and Pedestrian Brakes Turned Off" was displayed. The contact stated that the Automatic Emergency Braking System would engage inadvertently while there were no vehicles or objects nearby. The contact stated that the emergency braking system engaged while he was depressing the brake pedal. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that they could not duplicate the failure. The contact stated that the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that an unknown software needed to be updated; however, the part was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 200.
A D V E R T I S E M E N T S
- Sacramento, CA, USA