This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The gear selection lights near the gear shift go on and off for no apparent reason. I can not see which gear I am in at night. I am afraid that this is indicative of a more serious electrical problem. I am still under warranty because I purchased Added Care Plus from directly from Jeep that covers me through the end of December 2024. I took the vehicle to Jeep Dealer CH Urness Motors in The Dalles, Oregon. The owner and service manager told me that my car "Is not broken enough" for them to repair. The owner, Tim Urness, stated that they only repair items with warning lights and that they do not honor the Added Care Plus warranties sold by Jeep dealers unless they've sold it. Additionally, my auto stop start battery is malfunctioning, and the engine is making a strange noise. Stellans Jeep Cares is not responding to my calls concerning the warranty or getting the car towed to a different dealer for service. I live in a rural area, so I will need to travel 200 miles round trip to have my car serviced and I have been advised that I will need to make the trip at least twice to have the car first diagnosed, then serviced. I know that NHTSA does not normally handle these sorts of problems, but it is a safety issue, also I would like direction on where to report the dealership and Stellantis for not making necessary safety repairs covered under warranty. I had a previous issue with the same car's seatbelt webbing and had to fight to get the repair made. Thank you
Occasionally the knob that dims the dash and infotainment screen does not work. The lights stay at full illumination. This creates a blindingly bright situation in the dark of night.
The right Headlamp stopped working and Jeep keeps recommending fixes that don't work. This has created a big expense because they recommended running the diag, replacing the bulb, replacing the fuse, then finally replacing the entire Head Lamp Assembly. The HeadLamp still does not work and this is a safety issue.
OEM Xenon headlight do not turn on at all while vehicle is running at times, other times they will turn on a few minutes after vehicle has been running and stay on until it is turned off, makes no difference if switch is on the headlight on position or auto. Turned on high beams turns off the fog light and does not turn on either low beam or high beam. No solution has been found with 2 master mechanics have looked at it and internet search revealed other people are having this issue with no resolution. This is a huge safety concern.
My 2019 Jeep Compass started having issues in September 2020. It shut off at a red light on highway 76 in oceanside, ca with my family in the car. Shortly after, it started becoming sluggish when pulling out of the driveway and backing into the street. Shifting between park and drive it stalls, the lights on the gear shift have since gone out. I have refused to drive or register my vehicle since Oct. 2020 because I am terrified to drive it with my child in the car. I make my monthly payments on time and have been told to report my issues here. My 2019 Jeep Compass is a paperweight at this time.
To start I still don't have my license plates, which tells you how new it is. The gearshift doesn't light up and if it does it flickers when I switch gear from P to R to D or wtvr I need to do there is no indication on what gear I'm in. I'm assuming it's electrical which isn't a good sign. Jeep brand isn't doing good. Also when I lightly tap my gas it makes the sound of acceleration but it's not actually doing so. I have to take my foot off the gas for the system to I guess catch up with the speed I'm trying to get to and this is on the city street. I will update on 10/3 if my car comes back from the dealership by then.
Parked 2019 Jeep Compass in normal parking lot went inside for a few hours then heard popping noises from parking lot. Ran outside to see engine caught on fire and burst into flames via the engine compartment damaging the entire front half of the vehicle. After flames put out, there was a large hole in the hood of the car going down into the engine that damaged the windshield, bumper, engine, light, tires and doors. Other cars around mine were damaged as well as the fire spread. Was parked at hotel parking lot for a few hours before caught on fire.
A D V E R T I S E M E N T S
- Goldendale, WA, USA