This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my Jeep in January of 2022. It has been running fine except for the past few months. Within the past month my Jeep starting flashing a High Coolant Warning which has been followed by the car shutting off while I am driving. This has happened to me on on ramps to highways and when driving 70 on the highway. The car has immediately turned itself back on when this happens. I brought my Jeep to Allen Mello Jeep in Nashua NH. At first they couldn-??t find anything wrong but then they thought it was the water pump and Temperature Gauge. After spending $1300 with them it didn-??t fix the issue and my car shut off two days ago on 8/15 while I wasn-??t even driving for 10 minutes. Jeep doesn-??t seem to know what is going on and they can-??t seem to reproduce it. They are just guessing at a serious safety concern. This has also happened to me on the following dates 7/14/23, 7/20/23, 8/8/23
The Jeep has been in the service department since March 2023. The vehicles system malfunctions while driving and shuts down. The ability to drive to safety is not available. This has happened to me twice while driving on the hwy with my SPECIAL NEEDS daughter in the car.
I had just got back from a trip where my Jeep Compass ran perfectly fine. I had to go to work the next morning and my Jeep would not start. A warning came on that said "coolant temperature to high" and would not let me start my car. Keep in mind that the car had not even been running to have a high temperature. The engine would not turn over and the power steering locked up. This came without warning and I had no signs that something was about to happen. I have read that this has been occurring since 2021 and I wanted to add to the complaints of how dangerous this could be if my engine would have locked up and shutdown while driving on the highway like others have reported. The battery and auxiliary battery are not even two years old. This issue seems like it needs to be investigated more even though a investigation was opened up in 2022 and it is now 2023 and I have note seen anything from it.
The contact called on behalf of the owner of a 2019 Jeep Compass. The owner was unable to start the vehicle. The contact stated no warning light was illuminated. The owner was able to start the vehicle after a jumpstart. The owner took the vehicle to the location where she purchased the vehicle, where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired however, on May 1, 2023, the vehicle continued to experience the failure. The owner took the vehicle back to the dealer, where it was diagnosed with needing the auxiliary battery and starter to be replaced. The vehicle was repaired however, on June 24, 2023, the vehicle continued to experience failure. The contact stated that while the owner was driving and depressing the accelerator pedal, the vehicle failed to exceed 30 MPH. The owner towed the vehicle back to the dealer, where it was diagnosed with needing the spark plugs and coils to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 33,167.
Auto stop feature will not consistently work. My daughter has been in an intersection on several occasions when the vehicle would not re start. This happened in October of 2022 and a battery and a battery and sensor were replaced. This is now happening again putting her in danger in the middle of roadways.
- Verona, NJ, USA
Search CarComplaints.com for these popular complaint phrases...
My emergency brake engages while my vehicle is in drive during auto assist feature is on. My vehicle stalls. I have to put my vehicle in park, then shut my car off and restart it while in traffic. I have been in several near collisions. I have been a victim of road rage. My 2019 Compass has been experiencing this issue since July 2020. After 11 service visits, my vehicle is still not fixed and the dealership is no longer willing to help. They say there is nothing that can be done. I have copies of all service repair orders from 2020-June 2023
Multiple times while driving, the vehicle's high coolant temperature will instantaneously spike and shut the car down while driving. The problem so far has resolved itself within a couple seconds every time but we fear what will happen when this happens on the highway. The engine temperature is never close to too hot so I believe this to be an electrical issue.
Occasionally the knob that dims the dash and infotainment screen does not work. The lights stay at full illumination. This creates a blindingly bright situation in the dark of night.
The Auxiliary battery has died 3 times in 4 years. The dealership each time has replaced it and has stated it is unknown why the battery keeps dying. I have brought to 2 different Jeep dealerships.
Fuel saving start/stop feature induced function. Oct 2022-- Vehicle stopped on slightly upward slope. Engine turned off automatically (start/stop). Driver removed foot from brake and placed on accelerator. Accelerator push resulted in engine stall out. Car had to be cycled through multiple shut downs and gear shifts before being able to move. This was in a neighborhood fortunately. Vehicle submitted for repair where no fault reported but a sensor was replaced. May 2023-- Same incident but in traffic. Very dangerous. Waiting to submit vehicle for repair. No confidence.
On 05/04/2023 the outside temperature was 58 degrees. The vehicle in question had been sitting for approximately 5 days without being operated. When I depressed the ignition button, the vehicle shuttered slightly and started. Immediately a high coolant temperature alarm was displayed on the dashboard. When I placed the vehicle in reverse it slowly moved backwards. When I placed the vehicle in drive, it was slow to respond then suddenly lunged forward at a high rate of speed with little to no pressure on the accelerator. The vehicle shut down and required a restart. Through research, I discovered this is apparently a common complaint with this make, model, and year vehicle and that it needs to be reported. Fortunately I was not at speed or traveling, if I had of been, there would have been a high risk of a traffic accident. This vehicle only has about 25,500 miles on it.
My 2019 Jeep Compass started shutting off during driving. The car would shut off at stop lights or stop signs when the AC was turned to the maximum level. You have to put the car in park and restart the car. There would be no indication and it would only do this when the auto stop/start was on. The stop/start symbol is a green A. When it is malfunctioning the symbol turns orange and only goes off if you restart the car. I took my Compass to the local dealer several times to fix the issue. They have never heard of this happening and when they attempted to fix the issue the same thing happens again. My safety was/is at risk when the Compass can shut off during traffic at any moment leading to traffic accidents with my family in the car. I took the Compass to get this issue fixed several times in 2020, 2021 and recently in 2022 due to the fact that I was pregnant and was concerned for the safety of my baby and myself.
The vehicle flashes that it is overheating and then shuts off, no matter what speed the vehicle is at. You then have to pull over and restart the vehicle. It is a very dangerous situation and I-??ve seen hundreds, if not thousands, of similar stories online with the 2018-2022 jeep compasses. This issue needs to be resolved and Jeep needs to recall these vehicles before someone is seriously hurt.
The vehicle just shuts off while driving. Typically occurs while approaching a stop or slowing in speed. This puts our safety at risk at it typically happens at an intersection where other cars are crossing or waiting to cross. This vehicle is available for inspection upon request and has not been looked at by a dealer. The auto start stop function warning light has been coming on when this happens.
On my way to work my 2019 Jeep compass all of a sudden started flashing all these error messages while I was driving (check shifter, service transmission, service ESC, AWD warnings, check coolant, car shutting down) my car seemed to be stuck in 1st gear, and my parking brake came on. While panicking trying to get off the road, I turn left but my car is going so slow a truck comes over the hill and slams into my passenger side. I've had my car less than 2 years and it did this exact same thing a few days after I bought it, I took it back to the dealership I bought it from, but they couldn't replicate the issue, the car corrected itself and was fine until April 6 when it started again while I was driving and caused me to be in an accident. This has been very traumatic, I've never been in a automobile accident, and I feel like it's all because of my car wouldn't accelerate so I could get off the road safely
Coolant overheating error message then Jeep stalls/shuts off while driving. Has happened multiple times. First time at a stoplight. Another incident occurred backing out of a driveway. A third time happened while driving on the highway going 75mph was able to power through and not shut off by pressing the accelerator. Another time happened while turning off the exit ramp from highway, again was able to push through the system by pressing the accelerator. Note-the coolant temperature is not actually overheating. If the Jeep turns off the coolant temperature goes back to normal, this is also the case if it stalls but doesn-??t shut off. No mechanic has been able to diagnose why this is happening.
Engine shut down in an intersection due to -??high coolant temperature-?? This was a false error and almost caused me to get into an accident. Once I could get power back, I moved over the the side of the road and inspected my coolant further. There were no leaks and reservoir had adequate pressure and fluid. Coolant temps read regular. I continued to drive to work while monitoring the digital coolant temps. The temperature fluctuated between 192 and 198. I reached my destination safely, but following this event, I do not feel this vehicle is safe to drive. Vehicle is up to date on maintenance and has 34k on the odometer
We were stopped at a traffic light, began to move when the driver instrument display went red, said coolant was high, the car stalled, and we were hit from behind by another SUV. After we were able to restart it, the display returned to normal. We waited for the police to arrive, got an accident report and now the car is at the dealer. Also, before that the radio display was acting up with lines in i like a bad television then it would shut off. The dealer says it needs a new radio (on a 4-year-old Jeep), and they want to apply updates that SHOULD fix the issue.
Multiple instances of power loss in the vehicle with the warning stating that coolant temperature is too high. Car doesn't power more than 20mph in such instances and needs to be parked on the side for a restart.
A D V E R T I S E M E N T S
- North Chepmsford, MA, USA