This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving into a busy intersection and briefly stopped. When I took my foot off the brake to go, the car completely froze. The brake pedal was hard and the steering wheel was locked. The lights were on, however I couldn't turn the car off to restart it. It would not move. A police officer had to push the car over to the side. After waiting a while (25 minutes) for the tow truck, I was able to turn the car off. The car was towed to the nearest mechanic, but he can't find anything wrong with it. Despite, hundreds of online complaints about this same thing happening to Jeep Compasses, Jeep will not take a look at it unless I pay $490 for a diagnostic test. I already had to pay for the towing and a mechanic to look at it. Jeep Chrysler needs to recall these cars before someone is killed.
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Purchased in Feb 2020. The brakes have always been very touchy/grabby. It has gotten to be a situation where you dont know if the brakes will "overreact". The car has been checked several times and the dealership offers no explanation.
We were stopped at a traffic light, began to move when the driver instrument display went red, said coolant was high, the car stalled, and we were hit from behind by another SUV. After we were able to restart it, the display returned to normal. We waited for the police to arrive, got an accident report and now the car is at the dealer. Also, before that the radio display was acting up with lines in i like a bad television then it would shut off. The dealer says it needs a new radio (on a 4-year-old Jeep), and they want to apply updates that SHOULD fix the issue.
The engine start/stop light turned on saying it needed serviced. While driving. Then another message popped up on the screen and suddenly disappeared then my emergency brakes came on while driving and put me in a complete stop in the middle of the road.. have not yet contacted anyone about this issue yet. Im worried that it will happen again and cause someone to rear end me.
- Norman, OK, USA
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I have a lease car with just over 37 months and was told by the dealership the brake pads and rotor need replace because I did not drive the car enough. The car has only 20k miles
The car has gone completely dead on at least 5 separate occasions since I got it about a year ago. There could be a plethora of reasons why but the dealer never seems to have an answer. The car can shut off for up to 5 minutes in my case and I-??m usually stuck in traffic. It is dangerous and produces severe anxiety. When the car stops like that the e brake comes on and sometimes all I can do is manually unlock the door to get out can-??t even move the shifter. I have had numerous issues with the car feels unsafe until they fix the root of the problem
The contact owns a 2019 Jeep Compass. The contact stated while his daughter was driving at an unknown speed and approaching a traffic light, she depressed the brake pedal but failed to stop the vehicle, causing the vehicle to rear-end another vehicle. The driver informed before the accident, multiple warnings light were illuminated. The air bags did not deploy. The driver sustained back injuries but did not seek medical attention. A police report was filed. The driver was able to drive to their residence. The contact took the vehicle to a collision shop and had the exterior of the vehicle repaired and the computer was reset. The vehicle was repaired but the same day they release the vehicle, multiple warning lights were illuminated for a second time. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brakes and tires to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.
Numerous times while driving at a low speed the EMERGENCY Brake suddenly came on for no reason. Car lost all ability to accelerate or brake at all. Had to be shut down multiple times to clear system to function again. Extremely dangerous in traffic for this to happen. Car has only 10000 miles and is maintained in every aspect.
Car has been emitting a loud scraping squeaking sound when braking for months. I took it in to dealership to be inspected in February thinking that we needed brakes but were told there is nothing wrong with the brakes & the problem could not be duplicated. I got in the car with the advisor and the problem duplicated but they would not look at it any further due to being understaffed we had to go back and leave the car for them to diagnose it. The car has been at the dealership for almost a weak now (Since June 1st 2022) and they say they can-??t duplicate the problem and everything looks fine. I don-??t know how a car can make such a sound and there be nothing wrong. I see there was a brake recall & they were bleeding brakes for the solution but my vin number doesn-??t produce that recall option. The first dealership visit for this complaint was February 2022. It is June and the compass is at the shop again to be diagnosed. But i-??m being told they can-??t duplicate the problem.
On 3 different incidents, my 2019 Jeep Compass Trailhawk has stalled when I was slowing to a stop or stopped but not in park. I have had difficulty restarting the Jeep (once at an intersection and the other at a car wash) and the power steering as well as the emergency brake were not working. Also, the jeep is making a "lift off" sound when the vehicle increases its RPM (usually around 35mph-45mph). My foot is usually on the brake and not in the parked gear and just stops running.
2019 Jeep Compass Limited - around May 2021 brake light comes on stays on for awhile then turns off and on at random while driving and while stopped. Then the brake fluid low light comes on randomly while driving or stopped. Then has to go away since it-??s where speedometer is then the brake light stays on. Then the auto start/stop light said unavailable. Then the 4 wheel drive unavailable light randomly pops up not as often as the brake lights which are daily actually like 15+ times a trip which also means it is dinging every time a light goes off. I have been to the dealer several times and nothing is ever fixed. This is a safety hazard I can not have my family in this Jeep if I have a faulty brake and electrical system !!! There are lots of issues posted online about this faulty electrical system. How can Jeep excpect me to drive around with possible faulty brakes"? seems a recall needs to happen as this is a safety hazard!!! I will not even be able to pass emissions and get it registered if I have error messages! Almost 10 months and still having this ONGOING daily error message issue and dealer is of NO help as well it is reported to Jeep customer care. Which they don-??t care either. Seems everyone knows about this electrical issue and from what I read it just gets worse !! How can brakes and faulty electrical system not be a hazard??!! I do not feel safe and don-??t even want this Jeep at all. Come on Jeep Do you want your children/spouses/parents driving such a death trap"
Today my car stopped (again) in the middle of the road as I was driving and the emergency brake light went on. This is the third time that this has happened to me and I am literally scared out of mind to drive this car that I purchased for my birthday. I've only had the car for 6 months and this is a major safety hazard.
I parked my car in my drive lastnight just like every night; and I walked out this morning and the back end of my car was in the street! it rolled back more than half of my driveway! please understand that yes it snowed here in NJ however there was rock salt (a significant amount on my driveway - township grade) there was a very light amount of snow nothing crazy that would've caused this. My driveway is not a hill or harsh slopping at all. I'm concerned for not only my safety and of course for my car, but what if that rolled further"... what if it hit someone walking their dog.. or another vehicle passing by"
From purchase date the brakes felt bad. I have taken my car to 2 dealerships and 3 times total to complain about the grinding and brake grabbing and told nothing is wrong or no recalls, so they didn't want to address this ongoing issue.
Making a turn around and the car went over the curb barely at 20 mph or slower and then the car became in drivable. I have been told the rack and pinion is broken and that Jeep has a 700+ people waiting list for the part because there is a bug in the part and they refused to release it to the people so now I don't have a car to drive all because I ran over a curb going less than 20 mph.
I bought my Jeep March 2019 and have never had an issue. Then a few months later the radio starts pressing buttons by itself. I took it to the local Dodge and they said there was nothing wrong with it. The next thing to go wrong is the auto start stops working. I got stuck at several red lights and almost rear ended a few times. I took it back to Dodge and they still said there was nothing wrong with it and it didnt throw any codes at advanced auto. Then lastly, it finally goes out. The vehicle completely shuts off on my in the middle of driving in the middle of the road. It just stops. Breaks seized. Lights flickering off and on. Car is registered as on but wont go anywhere. It has been about 3 weeks now and it still wont start nor even show a light on the dash. Now that I only have an extended warranty left they are nkw saying I have to pay 3I for a new ECU out of pocket. How is this fair. I bought a new vehicle so I wouldnt have these issues. I still owe 29K on something I cant amuse ever again.
The contact owns a 2019 Jeep Compass. The contact stated that while braking for a red traffic light, the parking brake activated independently. While attempting to accelerate from a stopped position, the brakes locked up and the vehicle would not move. The contact turned off and restarted the vehicle and the vehicle resumed normal operation. The contact called hertrich Dodge (1147 E pulaski hwy, elkton, md 21921, (443) 907-1500) and was informed that no actions could be taken unless the failure was present before a road test could be performed. The manufacturer had not been contacted. The vehicle was not repaired. The failure mileage was 12,000. The VIN was unavailable.
The vehicle wont start occasionally. You can press the ignition, and it says its on, but the engine doesnt turn over. I have noticed it happens more often if you 3ngage the parking brake while your foot is on the brake peddle. To "correct" you have to take your foot off the brake, press the ignition button again until it shuts off, and then reapply your foot on the brake depressing it as far as you can press it and then press the ignition button again. There is a moment of hesitation and then it starts up. Additionally the car has shut off on me at an intersection with the auto start feature on, and wouldnt restart when I took my foot off the brake like it was supposed to. I had to follow the same procedure describe above to "correct" the problem. Because of this, I no longer run the car with the auto start feature because its unreliable. Its always been a bit of a rough start whenever I have left it on, causing me to wonder if its actually going to start.
I complained about engine tapping soon after buying the brand new car in August 2019 nothing was done. 5/9/20 I attempted to drive the car and as I got ready to pull into a busy street the truck cut off and the parking break engaged. It took me 5 mins to get it restarted and attempted to back up and it cut off again. My breaks have been feeling as though they are grinding. My clock has changed time on the truck from regular time to military time. When moving my car into drive my car jerks violently.
A D V E R T I S E M E N T S
- Wallington, NJ, USA