This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2018 Jeep Compass with 22k miles. The touch screen panel is delaminating, it started in June at the top of the screen and has already moved almost halfway down the screen. It-??s causing -??ghost touches-??. The radio station changes on its own, the thermostat and seat heaters are turning off and on. It-??s distracting while driving. The headlights intermittently stopped working about a month ago, one headlamp will work, the other won-??t, then they will alternate, then neither will work. I normally keep the headlights on auto. I switched the dial to every setting, tried engaging high beams and nothing. I tried power cycling the car and no change. At one point no lights would come on, fog, parking or running lights. I had to drive home on the highway and backroads with no lights at night. I don-??t know if the lights are going to work when I have to drive at night. I can-??t see the roads in poorly lit areas, other cars can-??t see me and when they do they flash their high beams at me which is distracting. It took me a month to get an appointment with the dealer but they were unable to look at my car the day of service due to staffing issues. I had to reschedule for another day another 2 weeks away. I feel like this is an accident waiting to happen. Overall the Jeep has always had bugs, but nothing like the screen and headlights.
Headlights not working properly, sometimes one Headlight turns and then the other. Sometimes neither turn on you have to keep messing with switch until you finally get it to work. So frustrating!
Auxiliary battery in this causing major other issues within the car. Causing power to transmission to be delay and resulting in both your check engine and check transmission lights to be activated.
Car has stalled while driving. No transmission fluid and just bought from dealer less than 600 miles ago. Engine runs hot to the point vehicle stops while driving. Electrical system malfunctions and windows go up and down. Burning through coolant and transmission fluid as well as oil. Car overheats upon any acceleration and shuts off. All occur while in motion. Vehicle electrical system and lights too bright at night and cannot see you back up while parked or in motion. Cannot dim. Vehicle gear shift is rough in and out of gear (in drive to parked). Could not park when stalled.
- Charlotte, NC, USA
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After starting car and driving emergency break engages and car shuts off while in motion. Upon turning off, "low oil pressure" warning comes up for less than 3 seconds and then disappears.. and engine stays off. Takes about 5-7 minutes for car to turn back on. This has occurred multiple times while driving on interstate highway and busy intersection. Super dangerous and not safe... have called Jeep to open a case and taking in for servicing. This is not ok. Truck is less than 6 months, not even 3,000 miles.
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle failed to start when the remote start feature was pressed on the key fob. Also, the auto stop indicator remained illuminated even when the feature was set to off. The contact also stated that there was a coolant leak and the emergency brake warning indicator was illuminated while the vehicle was being driven. In addition, the automatic headlamps were illuminated and, when using the remote start feature in cold weather, the heated seats would not operate and the defroster would not activate. The contact was concerned that cold air from the air conditioning unit would be activated instead. The vehicle was taken to griffin motor company (located at 11031 perry hwy, meadville, pa 16335, (814) 336-2161) to be diagnosed. The contact was informed that there was no evidence of a coolant leak. The mechanic was also able to use the remote start feature to start the vehicle. There were no repairs performed on the vehicle. The manufacturer was not contacted. The approximate failure mileage was 7,500. Consumer stated rear wiper, door lock and remote sporadically works. Also, fluid release just under engine area and auto stop (engine) function as well as emergency brake and electrical system malfuction.
The dash lights do not dim when transitioning from day to night driving. I have to pull the vehicle over, turn it off, wait a few minutes and restart. Sometimes it takes three or four tries before the lights dim. Additionally, the reverse camera display does not dim at night. I have almost backed into a ditch and a tree because I was blinded by the camera display. Usually I have to put something over it while backing up at night in order to do so safely. Very poor design in both the dash and reverse camera dimming technology. It's not like the dimming feature is new technology!
When using the back-up camera, the license plate lights shine into the camera and the brightness is practically blinding. It extremely difficult to judge/maneuver the car, even if using the mirrors, and not the camera, to back-up. There is no way to adjust the brightness manually. If other cars/people are in the vacinity, it may cause a safety issue.
Navigation screen lighting is at highest setting while in reverse. The back up screen is so bright that the driver is temporarily blinded by the extreme brightness of the screen then returns to normal when put in drive. This happens at any brightness setting of the instrument panel.
Factory trailer tow option lighting control shuts lights off on trailer and indicates turn signal light out when lights are fine. Left turn signals and brake light malfunction. Multiple trailers tested. Dealer has replaced trailer control module twice and problem persists. Still no resolution to problem. This results in an unsafe condition when towing.
Turn signal failure. Signal lights do not blink when the driver seatbelt is unbuckled. Unrestrained driver does not have any functional turn signals. Turn signal lever depression or elevation has no effect on external signal lights, internal arrows on dash or relay box clicking. No external blinkers, no illuminating signal arrows which usually illuminate in your dashboard console when the signal lever is depressed, no sound (signal clicking) inside of the vehicle while signal lever depressed. The signals function normally when the driver seatbelt is buckled. This is a constant problem and has never functioned normally.
1 unable to turn the radio volume up or down. Turned car off and on. Would not turn off accessory mode. Message stating car was on. Picture to be provided. Turned on and off multiple times. Problem was corrected next time I started it. 2 while driving accessory deactivated. Would not turn on. Problem corrected itself hours after leaving it parked. Picture of error message to be provided. 3 my Jeep was unable to stop at a yellow light. Stopped in middle of interscetion, almost a crash. Rainy weather.
I bought my Jeep Compass 2018 in April of 2018. When I was finally able to drive it at night I realized the touch screen and instrument panel did not dim when the headlights came on as it says that it will do. It makes it very difficult to drive at night with how bright the displays are.
Multiple issues with car display, and dimmer capabilities. Navigation screen and backup camera blindingly bright when dark out, creating safety hazard. Had instrument panel cluster software update recall work completed but issue not resolved with recall work. Problem persists when vehicle is in motion and stationary.
Instrument cluster is very bright at night, affecting the ability to see the roadway. Instrument cluster does not dim when attempting to adjust brightness. Instrument cluster does not adjust to compensate from daylight to darkness. Rear view camera is extremely bright at night, affecting the ability to recognize probable hazards in roadway. Due to this brightness, the eyes take time to readjust to the dark environment when vehicle is put back in drive. These issues occur when the vehicle is in motion and stationary.
Speedometer light and the center dash (gps, radio, uconnect) screen illumination can not be dimmed at night using the rotary knob (wheel) located on the left side of the dash. The illuminaton coming from these screens is incredibly bright, especially when traveling on rural roads where deer, ferrel hogs and other wild animals run into the roadway. I can not see these obstacles and believe this is a severe safety hazard for any driver who travels on non-illuminated roads. The light from my speedometer can not be dialed down when the vehicle is sitting idle, or in drive and when parked or in motion. It has never worked properly and the dealership is not able to determine what the problem is. They are clueless and since the dealership open after 5 pm to observe this problem during hours of darkness. Numerous other Jeep Compass owners 2017 and 2018 model years, have complained of this same problem. Deer are the same color and contrast of gray asphalt and they are nearly impossible to see at night, due to the overwhelming illumination from the center display and speedometer brightness. This problem has been occurring since my purchase 3 months ago and continues to this evening. I plan on uploading a video to youtube soon. I am retired from film and television and taught this subject at a private university here in Texas.
Instrument panel lights will not dim on automatic lights setting or when display lights have been on for longer then 8 seconds. The dash lights and stereo lights are too bright to drive at night. Have to stop car, turn off car along with turning off all light switches. Have to wait for at least a minute then can start the car and adjust the brightness before has been on for 8 seconds. When on interstate this is not possible to do. Need to be able to display dash and should work automatically. Doesn't matter whether parked or moving. Lights will not work on the automatic setting. Others have complained. Please see this youtube.com video because our issue is the same. Https://www.youtube.com/watch?V=6ajaaemp7W8
Instrument gauge cluster lights do not dim with dimmer dial. Dash lights are bright enough to turn the windshield into a mirror at night (see insider vehicle better than outside).
Instrument cluster is very bright at night, affecting the ability to see the roadway. Instrument cluster does not dim when attempting to adjust brightness. Instrument cluster does not adjust to compensate from daylight to darkness. Vehicle does not seem to recognize that the headlights are on. The option to adjust brightness, with the headlights on, is not available due to vehicle's inability to recognize that the headlights are on. Rear view camera is extremely bright at night, affecting the ability to recognize probable hazards in roadway. Due to this brightness, the eyes take time to readjust to the dark environment when vehicle is put back in drive. These issues occur when the vehicle is in motion and stationary.
A D V E R T I S E M E N T S
- San Antonio , TX, USA