This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
August 14, 2024 - The vehicle stalled while driving. It restarted 30 minutes later and was taken to the Helfman Dodge Chrysler Jeep RAM Fiat for service. The diagnosis did not indicate any issues. September 13, 2024 - Vehicle stalled. The engine could not start. To be towed to a service station.
Backup Camera rarely works most of the time just a black screen. The main problem however is that the auto start/stop is stalling my Vehicle when it tries to restart. Sometimes immediately other time in let me drive a tiny bit and than stalls. i have been to the dealership over 6 times and it continues to get worse. i've only had this vehicle 2 years in November.
I bought this car in 2018 with minimal miles on it, since then I have had nothing but issues with this car. Currently my oil cooler is leaking and at a mechanic shop because the closest dealer is an hour in a half and they tried to pull a fast one on me last time and I had to call corporate to report negligence. I have had to replace the -Navigation system since the screen went black and would only show writing -start stop relay -Starter relay -Both batteries -The wire from the batteries to the engine -Currently in the shop for my oil cooler leaking -Had to have my breaks bled which the mechanic did for free because he was pissed off at the breaking system -And Currently have an airbag light on. When looking up the year of my jeep is shows alot of the recalls that relate to my cars issues. At this current time I can't get the car to a dealership hours away that tried to squeeze money out of me for no reason, and otherwise my engine is going to blow and that's not ideal. My car has less that 75,000 miles on it and issues started around 30,000 miles. I need assistance because my car should have been added to the recall list and it wasn't resulting in alot of money coming out of my pocket. I do have photos but it will not allow me to upload them.
A few months ago my jeep started giving a "stop safely vehicle will shut off soon" message on the dashboard. It comes and goes randomly, I could be started the car or driving it. I had to get it towed when it did it on the highway. The dealership said it was the batteries, we had those replaced. It was fine for about a week and then started doing it again. Took it again and now they are saying it is the alternator or the starter. Both of those were checked and it isn't that either. I now have a car that I am paying for and can not drive. Called Jeep customer service, they could not find a solution. Multiple people on multiple different forums are complaining about this same issue without being able to find a solution.
My 2018 Jeep Compass Latitude has had issues with the backup camera not working properly. It is NOT included in the recall for the 2022-2023 Compass with the same issues. The screen display will only show a black screen with "Check entire surroundings". When I was leasing, I took the vehicle to the dealership a few times for this issue. The backup camera was replaced in 2021 but it continued. It froze up as I was leaving the dealer so the tech got to see what was happening. He said it was was something in the wiring. Again It worked for awhile BUT the black screen returned and NOW sometimes the camera will appear as if it is on delay (freezes).The dealership said they would not replace or repair what they have already fixed under warranty. If you wiggle the wiring leading from the trunk into the car, the camera may come back on. Once you wiggle the wires you have to gently close the trunk but if you open it you have to repeat wiggle then shut gently. Lately it appears more of a delay when camera is on which is a major safety issue. The camera shows that it is clear when actually it may not be. I was pulling out of a parking spot when the camera was on delay. Thankfully I was able to avoid an accident when a car was approaching. However something is preventing the image from appearing on the screen which decreases visibility and increases the risk of a crash. It resembles "buffering" when it is "delayed". Since there is an exact issue as well as a software update for newer Compass models, this recall and fix should also include my 2018 Jeep Compass. Please add the 2018 Jeep Compass to this recall.
On three separate occassions the vehicle has lost all power while driving and required towing to a repair facility. On two of these occassions the vehicle was traveling at highway speed and caused an usafe situation for surrounding vehicles. The batter and alternator were replaced and the vehicle lost power after these repairs. It is most likely the Totally Integrated Power Module, which has been the subject of numerous lawsuits for Chrysler Fiat vehicles.
When driving the electronic emergency brake self engages thus causing the car to come to an abrupt stop. You will need to turn the car off and on again to dis-engage the brake. This has happened sever times both on the highway and local streets.
3 years ago the first problem started. If my car was idle for more than 15 minutes the SERVICE TRANSMISSION & CHECK ENGINE lights would turn on. I made an appointment at Jeep but could not be helped because the light turned off the next day. I was advised this would not be covered because I had 32,000 miles on the car. Last month as I was driving on the. Freeway my SERVICE TRANSMISSION & CHECK ENGINE lights turned own. The car slowed down. I pulled off the freeway and turned the car off. After 20 minutes i turned it back on and the TRANSMISSION light turned off and only the CHECK ENGINE stayed on. This has now happened twice. I took my car to a transmission shop and was advised to contact the manufacturer as this is a factory issue. Code P1dd2.
Screen is not turning on. It is always problem to drive on reverse while on a parking places. Since back window is kind of small size, it is always hard to drive back and observe surrounding space by using just only rear view mirrors and back window. Camera view on a screen would help. But screen doesn't work. I've been in situation where I almost hit cars while moving on reverse. Thanks real axident didn't happen yet. But I really need this screen to work. Without it I cannot set/reset time, day, Bluetooth etc.
Seat heat turns on and off randomly by itself. Screen does not always work. Transmission jumped, service transmission came on. Took to dealer. They said updates to the computer system needed done and charged me $450 saying they were not covered by the warranty I bought from Mopar. If updates are required to keep you and your passengers safe how are they not free of charge and charge you almost $500 for these updates? Had I been on the interstate and not a side road my son and I could have been badly injured due to this problem. I will never purchase another car -??American Made-?? again.
What component or system failed or malfunctioned, and is it available for inspection upon request" -the emergency brake will automatically turn on when my car stops due to the automatic stop start. Then it will not start again and it won-??t let me turn the brake off. I have been stuck in the middle of traffic before because of this. Also, the automatic stop start has killed both of my batteries multiple times. In the last 2 years I have had this car, I have replaced my batteries 2 times and have had to go get them fully recharged multiple times because they just completely drain and die How was your safety or the safety of others put at risk? -I was unable to move my vehicle from the middle of the road while I was trying to get it to turn back on, this had happened several times Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -no there was not any warnings, there is usually a check engine light after the fact but not before, and it disappears after driving it once or twice after that happens
I will be driving at any speed and the engine will lose power and stall. Very similar conditions as the U87 recall. I have had my vehicle at the Jeep dealership multiple times and still have yet to fix the issue. When the vehicle loses power and stalls I pull over however sitting on the side of any road is dangerous, that if I can get the compass over to the side of the road.
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise, power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
About years ago I was driving my 2018 Jeep Compass, when all of a suden the lights on the dashboard went crazy blinking on and off and the radio too, then the engine turned off and the steering wheel was to hard, I took the car to the dealership to get it checked up. After a few days the dealership said there is nothing wrong with the car. But days later the car did the same thing again. Took the car back to the dealership and they kept the car for a over two weeks they said car was fix two months after that car did it again went back to the dealership and they kept the car for more than six months, they could not find the problem they change some wiring, batteries and the radio and they said its fix but no. The car keep doing the same thing, over and over no I dont feel safe driving this car specially in the highway because when it shuts off the steering wheel is very hard to maneuver and is not safe at all.
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
The contact owns a 2018 Jeep Compass. The contact stated while driving at an undisclosed speed, the headlights independently turned off. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed; however, the contact was unaware of the result of the diagnostic test. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was serviced under Customer Satisfaction Number: W20 (Reprogram Power Train Control Module) however, the failure with the headlights persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Connect screen delamination. Screen is hitting all kinds of things on its own, calling 911 while I'm driving causing me to have to take my eyes off the road to frantically hang up the calls every few seconds.
A D V E R T I S E M E N T S
- Houston, TX, USA