This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2018 Jeep Compass. My car has been stalling and going dead when stopping at stop signs/lights, when slowing to turn, and when entering on-ramps to a highway. Other issues that have occurred simultaneously (but not necessarily all at once) include, start/stop not working, the parking brake engaging when stopping, sound system unavailable message (despite that the radio works properly) and the car does not restart immediately when hitting ignition. These issues have been ongoing for approximately one month. The problem initially started with the parking brake engaging when coming to a stop. In order to disengage the brake, the car had to be turned off and then back on again. Then the car started to stall when slowing and stopping. In the latest occurrence, my car stalled 3 separate times within a 10 mile drive. On the 3rd stall, we were turning left to enter the highway when the car stalled suddenly. The car behind us had to slam on their brakes and swerve to miss hitting us. We took our car to the dealership on December 17th. At that time they replaced the cars main battery, but audio system unavailable message remained on, to which the service advisor said we should probably replace the radio, despite that the radio is functioning properly. We took the car with us December 18th. In less than 48 hours the car was stalling at almost every stop again. We returned the car to our dealership on December 26th, where it remains as of January 1. The dealership said, via phone, they have been unable to pinpoint the problem, at this time. It is extremely dangerous for a car to stall when it should otherwise be in motion. This puts myself, my son, our passengers and those around us in danger. This is an issue that warrants immediate attention and we welcome an inspection if someone could just identify the problem and fix it before someone is hurt.
The contact owns a 2018 Jeep Compass. The contact stated that there was a loud banging sound coming from the rear undercarriage while driving at various speeds. The contact stated that while the vehicle was idling at a red light the START/STOP system activated, causing the vehicle to turn off; however, while attempting to accelerate, the vehicle occasionally jumped or hesitated before restarting and accelerating as designed. The air bag and START/STOP warning lights were intermittently illuminated. The contact stated that the main control board computer screen was glitching and went completely black. The contact stated that the radio suddenly activated, and the windshield wipers were randomly activated even though the vehicle was turned off. There were several other electrical malfunctions, and the vehicle intermittently failed to start immediately. The vehicle was taken to the dealer who acknowledged there was an electrical failure but was unable to determine the cause of the failure. The radio was replaced four times, an electrical harness was replaced, and there was a battery replacement; however, the vehicle was not fixed. The manufacturer was made aware of the failure. The failure mileage was 29,000.
My headlights only work on random occasions. The bulbs don-??t need replacing so it seems electrical. I can-??t drive at night now because I never know if I-??ll be able to see or not with this issue.
The contact owns a 2018 Jeep Compass. The contact stated that while driving at various speeds, both the driver and passenger side rear windows would roll down independently. The contact also stated that while driving at various speeds, the vehicle would stall as several warning lights would appear on the instrument panel. The contact called the dealer about the failure and was given an estimate for a diagnostic. The vehicle was then taken to an independent mechanic who failed to diagnose the failure. The contact then stated that while driving in inclement, icy weather; the vehicle began to slide upon the depression of the brake pedal while approaching a stop light. As the vehicle began to slide, the vehicle shut off without warning. The contact lost complete control of the vehicle as the vehicle crashed into a light pole. The air bags did not deploy upon impact. The contact did not sustain any injuries. A police report was filed and the light pole was knocked down as a result of the impact. The vehicle was towed from the scene to the contact's grandmother's home where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 87,000.
Systematic electronic issues culminating in electronic failures while driving on highway including successive -??shut-down-?? of electrical systems, all codes displayed including but not limited to the following: -Forward Collision -Services Transmission -Service Engine -Service Alternator -Service EMS System Disruption to electrical functions including loss of power steering, acceleration, and brake system -??locking-?? up. Tow service and repairs, required.
- Manchester, MI, USA
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The uconnect radio/screen has been malfunctioning for 4+ months. It began with small streaks throughout the screen and glitchy radio play. It elevated to half the screen being black and the other half being streaky. Now it is fully black and will not come in. I have viewed countless Jeep forums and this is a problem for THOUSANDS. The dealership said a new radio system plus labor is >$1000 for something that should obviously be recalled.
The vehicle is a 2018 Jeep Compass Limited with the VIN [XXX] ####. I purchased it used on [XXX]. On [XXX], I noticed a problem with the headlights. They have been flickering between both headlights almost daily since then. On [XXX], both headlights were out, and I needed to drive at night. After about half a mile, the passenger headlight turned on, and after another half mile, the driver-??s headlight came on. I-??ve attached photos taken on October [XXX] and [XXX] to illustrate the issue. It-??s a serious safety concern. This is just one of several dozen reports of the same problem. The manufacturer must be informed about this issue and initiate a recall once they have a solution to ensure that the headlights remain on when they-??re supposed to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The computer screen has failed (is still running but not visible), leaving no access to backup cameras, no access to steering wheel heater and seat heater causing over heating of the driver (the steering wheel gets too hot), draining the battery, and could cause potential wiring hazards. There are thousands of reports of Jeep radio screens not functioning properly and showing streaking, yet there have been no recalls.
My transmission oil cooler failed causing issues with the coolant system P2797-00 Auxiliary Transmission Fluid Pump & U0155-00 lost communication with cluster/cabin compartment node B0020-13 Left side seat Airbag deployment squib 1- circuit open Body Control Module front left turn lamp control-Circuit short to Battery B163A-15 & U0155-00 lost communication with cluster/cabin compartment node Ground wire from engine to battery causing misfiring issues with start-stop relay & starter relay that both had to be replaced along with both Batteries.
My start-stop system engaged while I was in a turning lane at a traffic light and turned my engine off. When the light turned green, I lifted my foot off the brake and the vehicle attempted to restart but stalled. My emergency parking break engaged and multiple service lights appeared on my dash including: service transmission, service engine, service traction control, service emergency breaking system, service start-stop system. I tried to restart my vehicle using the push-start button but it would not start my engine. I turned on my hazards and sat there for a moment as other drivers were forced to go around me. Minutes later I turned the vehicle off and tried to restart it again and my engine started up this time. I started to drive but noticed the power behind the gas pedal was reduced, luckily I was only minutes from work. A few hours later when I started my vehicle, only the engine light and -??service stop-start system-?? were on. 12 hours later, when I left work, only the -??service stop-start system-?? was on.
My car randomly turns off and I-??ve had it looked at and they can-??t find a problem I-??ll have it reset and it soon starts randomly turning off while I drive. New batteries checked alternator
My battery keeps corroding, even with cleaning and replacing the battery. Leaving me stranded when the vehicle does not want to start. You can-??t let it run idle either the lights on the dash will all go crazy and you have to restart the car at which point it won-??t start. This has been ongoing most frequently for a year but since I purchased the vehicle in 5/22 I-??ve had electrical issues.
My vehicle shuts off while driving and while vehicle is in -??Drive-?? mode, after my vehicle stopped the -??emergency brake-?? automatically pops on then my car stalls before finally turning back on. This has been ongoing for months. The last incident happened two days ago while I was on a busy road and my car stopped in mid traffic while I was in drive and caused a panic. My engine light came on and I took it to get hooked up by the reader at an auto place and the following codes were displayed -??PIDD2-?? & -??U1428-?? upon checking online and researching the issue I found that my vehicle make, model and year has been recalled for the same issues that I am currently experiencing with my vehicle and the TCM system needing to be reset. Specifically the Chrysler U87 recall.
August 14, 2024 - The vehicle stalled while driving. It restarted 30 minutes later and was taken to the Helfman Dodge Chrysler Jeep RAM Fiat for service. The diagnosis did not indicate any issues. September 13, 2024 - Vehicle stalled. The engine could not start. To be towed to a service station.
Backup Camera rarely works most of the time just a black screen. The main problem however is that the auto start/stop is stalling my Vehicle when it tries to restart. Sometimes immediately other time in let me drive a tiny bit and than stalls. i have been to the dealership over 6 times and it continues to get worse. i've only had this vehicle 2 years in November.
I bought this car in 2018 with minimal miles on it, since then I have had nothing but issues with this car. Currently my oil cooler is leaking and at a mechanic shop because the closest dealer is an hour in a half and they tried to pull a fast one on me last time and I had to call corporate to report negligence. I have had to replace the -Navigation system since the screen went black and would only show writing -start stop relay -Starter relay -Both batteries -The wire from the batteries to the engine -Currently in the shop for my oil cooler leaking -Had to have my breaks bled which the mechanic did for free because he was pissed off at the breaking system -And Currently have an airbag light on. When looking up the year of my jeep is shows alot of the recalls that relate to my cars issues. At this current time I can't get the car to a dealership hours away that tried to squeeze money out of me for no reason, and otherwise my engine is going to blow and that's not ideal. My car has less that 75,000 miles on it and issues started around 30,000 miles. I need assistance because my car should have been added to the recall list and it wasn't resulting in alot of money coming out of my pocket. I do have photos but it will not allow me to upload them.
A few months ago my jeep started giving a "stop safely vehicle will shut off soon" message on the dashboard. It comes and goes randomly, I could be started the car or driving it. I had to get it towed when it did it on the highway. The dealership said it was the batteries, we had those replaced. It was fine for about a week and then started doing it again. Took it again and now they are saying it is the alternator or the starter. Both of those were checked and it isn't that either. I now have a car that I am paying for and can not drive. Called Jeep customer service, they could not find a solution. Multiple people on multiple different forums are complaining about this same issue without being able to find a solution.
My 2018 Jeep Compass Latitude has had issues with the backup camera not working properly. It is NOT included in the recall for the 2022-2023 Compass with the same issues. The screen display will only show a black screen with "Check entire surroundings". When I was leasing, I took the vehicle to the dealership a few times for this issue. The backup camera was replaced in 2021 but it continued. It froze up as I was leaving the dealer so the tech got to see what was happening. He said it was was something in the wiring. Again It worked for awhile BUT the black screen returned and NOW sometimes the camera will appear as if it is on delay (freezes).The dealership said they would not replace or repair what they have already fixed under warranty. If you wiggle the wiring leading from the trunk into the car, the camera may come back on. Once you wiggle the wires you have to gently close the trunk but if you open it you have to repeat wiggle then shut gently. Lately it appears more of a delay when camera is on which is a major safety issue. The camera shows that it is clear when actually it may not be. I was pulling out of a parking spot when the camera was on delay. Thankfully I was able to avoid an accident when a car was approaching. However something is preventing the image from appearing on the screen which decreases visibility and increases the risk of a crash. It resembles "buffering" when it is "delayed". Since there is an exact issue as well as a software update for newer Compass models, this recall and fix should also include my 2018 Jeep Compass. Please add the 2018 Jeep Compass to this recall.
On three separate occassions the vehicle has lost all power while driving and required towing to a repair facility. On two of these occassions the vehicle was traveling at highway speed and caused an usafe situation for surrounding vehicles. The batter and alternator were replaced and the vehicle lost power after these repairs. It is most likely the Totally Integrated Power Module, which has been the subject of numerous lawsuits for Chrysler Fiat vehicles.
A D V E R T I S E M E N T S
- Moody, AL, USA