This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's side headrest exploded. Fortunately, the car was parked at the time, so no injuries. I understand that this is a known defect, but that a recall still hasn't been issued.
Passenger Headrest popped off (AHR deployed) while I was driving. After further inspection the plastic pieces inside that holds the whole headrest together broke off. I researched this issue on google and there has been a lot of complaints with this happening and even a class action lawsuit back in 2020. I tried to replace the part but the dealership wants over $500 for just the replacement even though this is a known defect with the headrests in 2010-2017 Jeep Compasses.
The active head restraint system headrest on the passenger side busted open. Plastic pieces are broken inside the headrest. No one was injured but needs replaced/repaired. The vehicle was parked at the time. In researching for repairs, it appears this has been quite common with repairs +$600.
The airbag light goes on intermittently while driving because of the driver seat belt sensor issues per the mechanic. Also, the passenger seat recline lever broke right off, so we can no longer recline. More importantly, the car sometimes won't even start. Dashboard panel just remains black, and the engine does not even turn over. Just silent. After waiting a few moments, it starts perfectly. Mechanics don't know.
The active restraint headrest broke and the padded area popped out yesterday (01/11) while sitting in the car in a parking lot. The plastic holding the catch pin broke and it cannot be reset.
- Greenville, SC, USA
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Head rest restraint popped off with no impact while driving down the street. Tabs failed inside and released headrest in back of drivers head while in motion causing distraction of motor vehicle operation.
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- Greenfield, MA, USA