This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The headrest of my passenger seat deployed while I was driving on the highway. My twelve year old was sitting in the seat as it happened, and was hit in the head by the front of the headrest. There has been no formal inspection about it yet, but I witnessed it first-hand. There were no warning signals, lamps, or warnings associated with the incident and it happened very suddenly.
The drivers side headrest active restraint deployed, there was no accident or hit to it. Upon inspection there was broken plastic peices found and the head rest could not be reset. I saw on some sites that this was a known issue and the warranty was extended 10 years from 2022.
Headrest deployed, it can be inspected upon request. Headrest eployed after just closing the door, it impacted hard against the back of my head while parked, had this happened while driving it would've caused a serious accident. After getting home safely I did a quick resesrch of this issue with several reports from other car owners, plan on going to the dealer tomorrow to report the issue with them. Since it just happened I will report it to the dealer tomorrow but will keep a record for insurance report. No, there was no signs or alarms when the system failed, just with a visual inspection you can see broken plastic where it was supposed to be connected.
While driving on the road my passenger side headrest deployed. I was not braking just driving at a cruising speed. I have a picture of the headrest deployed. The sound of this unit activating distracted me from my driving and the sound was quite loud and very unexpected. I have not brought it to the dealer as I see this is not an active recall for my vehicle for this malfunction, but I am afraid if this happens with the driver headrest it may cause injury and a accident. There were no warning lights prior to the unit deploying and this was the first time this occurred.
- Abbeville, LA, USA
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driving vehicle and a torrential down pour of water came out of the front interior light which is located at the windshield. The water fell onto the entire entire of the car onto me driving and almost caused an accident as I was shocked and surprised. I have a sunroof in this vehicle and in researching it find that prior lawsuits have been filed and won. Jeep is aware of this and does not inform the buyers instead ignores it. I researched and saw that the drainage tubes were too small and tend to clog up and Jeep does not inform the customer of this. When researching further this has happened over and over and no recall has ever been started. I could have died or severely injured other, Brought it to Jeeps attention and they stated we do not start recall that is up to the US government(arrogance of a supervisor) They refused to tell me who to report this to and told me to do the research myself If line is recorded it occurred11/03/2021 at app 3:10. I paid. approximately $920 for the repairs where the Jeep shop left 7 inches of water on my carpeting and drivers seat. Corporate stated my problem and to deal with Jeep repair shop If prior lawsuits were won on this every one is aware of this why is a recall not done to help the consumer and Jeep made to notify their customers to have maintenance done on drain tubes. Please help [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
While driving home from work one day I heard a loud sound like a gun. The headrest to the passenger seat just deployed on its own. Took it to my mechanic to be corrected and he said it couldn't be reset the clip or a pin must have broke. Then on Wednesday July 28th I got a warning light on my dashboard pertaining to airbags. Puts fear in me because I need to know that my airbags are there for me if needed. C&H AUTO CARE is aware of the problems with my vehicle. They are located in Joppa Maryland.
In the summer of 2019 I started a summer job to earn a little cash for college. Around 3-4 weeks when I got the car. I went to work and arrived for 4:30 am, because I work with my mom and that is when she starts work. For me I start work at 5:00 am so I sit in the car for 30 mins just listening to music. Around that time I suddenly hear a pop noise and my head was pushed forward with a decent amount of force that I started having a headache. I looked around to see if a car had hit me, but I saw no car in motion around me at all. That's when I saw that my headrest was popped out and was confused as to why. I still continued to go to work with a headache afterwards. Consumer stated headset was replaced.
The active headrest on the driver's seat deployed while the car was parked and off - the plastic clips intended to hold it in place in resting position snapped and the headrest is unable to be reset. No one was in the car at the time.
Passenger side active headrest deployed while sitting in the driveway with nobody in the vehicle. Unable to reset as the clips are broken, as can be seen in the attached photos.
The driver side seat panel keep breaking off. This makes the seat very uncomfortable to drive. It happened while I was driving. I have had the piece replaced once and it broke not too long after that.
While sitting in my driveway, the active head restraint launched without provocation. Car was not on when the ahs blew, hitting me in the head. It was later discovered that the plastic clip that is supposed to hold the headrest together was broken. I received a mild concussion, and feel grateful that I was not driving when this took place. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Active headrest restraint system deployed while vehicle was parked in the driveway. Vehicle was parked in the driveway overnight, the following day we noticed that the headrest had sprung forward. Upon inspecting the headrest system I noticed that the retaining pin was still engaged in the retaining mechanism and that it had sprung because the plastic that holds the retaining pin had broken.
The headrest on the driver side seperated. (split as if in an accident) this would have been very dangerous if I had been driving when this happened. I was not in the car when this happened. After inspecting the headrest I noticed that a piece of plastic had broken and released the spring loaded headrest. The car was in my driveway, I found the broken headrest in the morning.
This week the active head rest deployed overnight while parked in the drive on my 2014 Jeep Compass. After inspecting it I noticed that the plastic tabs that hold the headrest in place were broken. There is only 47000 miles meaning it is no longer under warranty and the repair is very costly. I know this is a common and dangerous problem with many Jeep vehicles and this really needs to be addressed and why it hasn't already is beyond me.
A D V E R T I S E M E N T S
- Belton, MO, USA